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  • Sprint Taking Action for iPhone Users Reporting Slow Data

    Customers of Sprint that bought the iPhone 4S have been reporting insanely slow 3G data speeds since its launch.

    Speeds have been extremely slow on the iPhone for users on Sprint. The company claimed that they were perfectly capable of handling the extra traffic before the iPhone 4S launch. As a bonus they opted to keep their unlimited data plan in contrast to Verizon and AT&T. This attracted a lot of people to Sprint, but did they bite off more than they could chew?

    Yesterday we reported that Sprint was killing the unlimited data plans of numerous bandwidth hogs including tablets, mobile hotspots, and connect card users. This might have been a move by Sprint to help cause users of major bandwidth volume to back off a little bit being capped at 5GB instead of having unlimited data, effective starting this November.

    Data speeds from Sprint are undoubtedly slow:


    Now, Sprint and Apple are teaming up to take a closer look at the issue. At the beginning, when users were complaining about data speeds, Sprint denied that there were any issues. However, the volume of users having problems seems to point otherwise Sprint has finally acknowledged it. The iPhone 4S broke a record for Sprint on its opening day. I doubt Sprint will blow this off. The problem will likely be fixed soon. These 3G speeds aren't as slow on Verizon (also a CDMA carrier), so it seems that the problem isn't the iPhone 4S itself, but rather than Sprint needs to rethink their cellular data system.

    Have you experienced slow speeds on your iPhone on Sprint? Some have reported slow 3G speeds on Sprint before the iPhone was even released. Share below!

    Sources: MacRumors, TNW
    This article was originally published in forum thread: Sprint Taking Action for iPhone Users Reporting Slow Data started by Anthony Bouchard View original post
    Comments 38 Comments
    1. raduga's Avatar
      raduga -
      Because posting a picture of the 4s would be unethical.
    1. duromega's Avatar
      duromega -
      I remember my co-worker had a HTC evo on sprint, and his "4G" was way slower than my 3G on at&t network
    1. SoldierRican's Avatar
      SoldierRican -
      Quote Originally Posted by confucious View Post
      Why is the pic of an iPhone 4 when the story is about the 4S?
      Very true wonder who else can actually tell the difference?
    1. Turnamental's Avatar
      Turnamental -
      Quote Originally Posted by Anthony Bouchard View Post
      This attracted a lot of people to Sprint, but did they bite off more than they could chew?
      Hey Sprint, in the App store there is an app for "Courage Wolf". Download it! If you can ever get your iPhone to actually download it.

      He has a good quote perfect for your current situation!

      "Bite off more than you can chew... Then F*@#ing CHEW it!"

      Who in the hell is actually running the show over there? You make me feel shame as an American company. You seriously embarrass me.

      Sell the damn NASCAR stuff and pull your heads out of the gas fumes on pit road! Build some towers, launch some rockets, or whatever it takes to better that nonsense! You could also show the customer base some appreciation and dedication by moving all of your terrible customer service to the U.S. of A! Get me someone that can speak clear English and reassure me when I call in and report that my speeds rival that of the Pony Express!

      And you wonder why THIS is your market value. HERE is a tiny little example of how superb customer service will affect your market value.

      Seriously though, you raised hell over the AT&T ~ T-Mobile merger because it would certainly bury you. This kind of stuff coupled with terrible customer service is a recipe for disaster!


      I'm really pulling for you though. I guess I just naturally root for the little guy...

      OK I'm done. Thanks for allowing me the rant MMi
    1. browne81's Avatar
      browne81 -
      Quote Originally Posted by Turnamental View Post
      Hey Sprint, in the App store there is an app for "Courage Wolf". Download it! If you can ever get your iPhone to actually download it.

      He has a good quote perfect for your current situation!

      "Bite off more than you can chew... Then F*@#ing CHEW it!"

      Who in the hell is actually running the show over there? You make me feel shame as an American company. You seriously embarrass me.

      Sell the damn NASCAR stuff and pull your heads out of the gas fumes on pit road! Build some towers, launch some rockets, or whatever it takes to better that nonsense! You could also show the customer base some appreciation and dedication by moving all of your terrible customer service to the U.S. of A! Get me someone that can speak clear English and reassure me when I call in and report that my speeds rival that of the Pony Express!

      And you wonder why THIS is your market value. HERE is a tiny little example of how superb customer service will affect your market value.

      Seriously though, you raised hell over the AT&T ~ T-Mobile merger because it would certainly bury you. This kind of stuff coupled with terrible customer service is a recipe for disaster!


      I'm really pulling for you though. I guess I just naturally root for the little guy...

      OK I'm done. Thanks for allowing me the rant MMi
      Everytime I have talked to customer service it has been an american the most recent time I think she said she was in oklahoma or somewhere around there. As far as the speed issue I believe that apple and sprint will get this issue resolved they both have a rep to maintain or improve depending on how you view either company. Sure some people have stated that the sprint network has always been slow but that was before the iphone came to sprint. I think the type of exposure that the iphone brings to sprint will cause them to get off their butt and actually do something about the speeds.
      Where as the other phone while supposedly( i say supposedly cause I am a new customer of sprint and have no idea of what their previous speeds were) slow didnt cause as much noise as a slow iphone therefore there was no need for sprint to get up and do something about it.
    1. Turnamental's Avatar
      Turnamental -
      Quote Originally Posted by browne81 View Post
      Everytime I have talked to customer service it has been an american
      OK, I will admit, it has been several years since Sprint and I had our 2nd and final falling out. Back then I found myself just hoping for a Rep that I could understand. That may be different these days...
    1. norfskate's Avatar
      norfskate -
      Does anyone remember when EVERYONE was ******** about how bad a network AT&T was!? And how they wished other networks could sell iPhones, and that they would never use AT&T again!?

      I saw this day coming, a mile off!

      And it couldn't be funnier :-)
    1. MXCO's Avatar
      MXCO -
      Quote Originally Posted by norfskate View Post
      Does anyone remember when EVERYONE was ******** about how bad a network AT&T was!? And how they wished other networks could sell iPhones, and that they would never use AT&T again!?

      I saw this day coming, a mile off!

      And it couldn't be funnier :-)
      I remember it like it was yesterday and now im glad i stayed on AT&T's network. I guess its true now, AT&T has the fastest network
    1. browne81's Avatar
      browne81 -
      Quote Originally Posted by Turnamental View Post
      OK, I will admit, it has been several years since Sprint and I had our 2nd and final falling out. Back then I found myself just hoping for a Rep that I could understand. That may be different these days...
      Perhaps, in any event I think in the long run sprint is the way to go especially once the get 4G speeds.
      Their unlimited data will come in handy.
    1. Turnamental's Avatar
      Turnamental -
      Quote Originally Posted by browne81 View Post
      Their unlimited data will come in handy.
      I see them gone with the wind after this debacle
    1. boxxa's Avatar
      boxxa -
      Sprint will fix it. They have a lot of money built up still but they are facing the general hammering of data that a carrier get when taking on a data hog device and a bunch of new users.
    1. prestone683's Avatar
      prestone683 -
      That image included is nothing special to me. I have both a droid And
      4s and get exactly that same speed. I've been fighting with Verizon
      since June. They refused my service ticket. Finally it was rolled into
      a parent ticket when more people complained And after them finally
      acknowledging the the problem Verizon basically said. We have a
      slowdown however we aren't fixing it. I got a one time $50.00 credit
      for my three devices (3G laptop as well) for slow speeds. And no real
      fix to boot. 'just deal with it until we build more towers' which are
      years away. Is not an answer.
    1. kev4fun's Avatar
      kev4fun -
      YEAH,,,Sprint has always been slowwwwwwww
    1. GrandMstrBud's Avatar
      GrandMstrBud -
      It's not just the iPhone it's all sprint 3G devices even my Nexus S is horrible.

      Here are some tests that show Sprints 3G vs 4G or WiMax. To bad in my area WiMax is only active at I believe 1 or 2 towers. Oh why can't when making the original post I insert attachments?Attachment 551586
    1. TooSlo's Avatar
      TooSlo -
      Sorry for the necro, but it looks like Sprint still hasn't really done much aside acknowledge that there are some "issues with towers." It seems like it's possibly due to the iPhone itself. Linked are some images showing speeds for my new iPhone 4S and my older Samsung Galaxy S2 (Epic 4G Touch) that I returned to buy the 4S. The map pretty much pinpoints where my building is, definitely within the "best" marker on the map.

      Unfortunately I don't have any more results than the two included for my Android device, but they were taken from the same location within a day of each other. Only posting links so I don't destroy the thread.

      Map of where I spend 60-70% of my awake time
      http://i.imgur.com/2o7ia.png

      iPhone 4S Results
      http://i.imgur.com/7LWwx.png
      http://i.imgur.com/FHTaP.png
      http://i.imgur.com/EuxqS.png
      http://i.imgur.com/3HC72.png

      Samsung Galaxy S2 (E4GT) Results
      http://i.imgur.com/IAE5R.png
      http://i.imgur.com/Llhji.png
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by confucious View Post
      Why is the pic of an iPhone 4 when the story is about the 4S?
      Because :trollface:
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by Anthony Bouchard View Post
      Because :trollface:
      That's a nice answer. Why didn't you post a picture of a fluffy kitten instead?
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by confucious View Post
      That's a nice answer. Why didn't you post a picture of a fluffy kitten instead?
      Haha. I think that would be less relevant. I actually just posted the iPhone 4 because I had the picture on the FTP server already. If it's relevant at all, the iPhone 4 on Sprint has these slow data problem's too.