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  • AT&T Struggling to Meet iPhone 4S Activation Demands


    Similar to the frustration experienced this week by users struggling to upgrade their iDevice to iOS 5, AT&T has seemingly caught the same disease that Apple's servers were afflicted by on Wednesday. As of this writing, the activation demands incumbent on AT&T this morning (the first day of availability for the iPhone 4S) are such that countless users are reporting the inability to have their new device activated through AT&T.

    In the last few hours, we've heard from countless readers who have personally experienced this problem with AT&T. If the iPhone 4S is your first iDevice, the sputtering activation servers may be a new phenomenon to you, but they aren't for the rest of us. The first day of availability for new iPhones have a long history of rocking AT&T's activation servers. And such is the case yet again today.

    Given that better than one million iPhone 4S units have already been sold in under a week, it is almost incomprehensible to understand the degree of pressure now placed on AT&T to get all those devices (or at least the carrier's share of them) up and running today. What's more likely to happen, however, is that which we saw when iOS 5 dropped on Wednesday. Although AT&T may not be able to activate your device today, perhaps as traffic slows tomorrow and into the weekend, there should be no problem getting your iPhone 4S up and running.

    It should be noted that AT&T is not alone in its activation woes today. Carriers around the world - including Japanese carrier Softbank - is experiencing similar glitches in the wake of overpowering server demands.
    This article was originally published in forum thread: AT&T Struggling to Meet iPhone 4S Activation Demands started by Michael Essany View original post
    Comments 39 Comments
    1. madaba's Avatar
      madaba -
      Mine took about an hour with AT&T this morning
    1. YouKnow!'s Avatar
      YouKnow! -
      Can owners of the iphone 4 simply switch the SIM cards to the new iphone 4S??
    1. jeproks's Avatar
      jeproks -
      Quote Originally Posted by NiteStar View Post
      I called up AT&T directly and activated my phone in about 2 minutes. It was around 12:30 EST, so I'm guessing I was either extremely lucky or the earlier problems yinz had were fixed. I love this new phone, but I can't wait until I jailbreak it. I miss SBsettings among other things. lol
      I keep on getting the "Your activation is still pending" error. Called AT&T and told them that I have been trying to activate for the past hour and I was given an attitude by the cs. She said "Do you realize you are not the only one trying to activate an iphone today? I said do you realize that I am a paying customer and if I'm even a day late on paying my bill that you guys charges me a late fee and why am I paying an upgrade/activation fee? She said she will waive the $18 activation on my account. She connected me to apple support but of course, apple says it's ATT activation servers that are clogged up.
    1. Broomhead's Avatar
      Broomhead -
      Quote Originally Posted by YouKnow! View Post
      Can owners of the iphone 4 simply switch the SIM cards to the new iphone 4S??
      nope,Thats what I'm doing. The iP4s still needs to be activated
    1. thetoothfairy's Avatar
      thetoothfairy -
      This is showing us that tons of people stayed with AT&T instead of going to Verizon or Sprint.

      Broomy did you get your phone activated?
    1. itaintrite's Avatar
      itaintrite -
      People are too impatient. It's just a phone, that can't even be jailbroken yet.
    1. lilljav's Avatar
      lilljav -
      I took a chance and didn't pre order last week...I didn't want to wait around all day today waiting for my iphone. So this morning I went to my local AT&T store to try and get one. There was no line but the store was full..they had about 20 employees working. I asked if they still had the new iPhone and they said yes I was in and out with my newiPhone within 30 minutes. It did take me about an hour to restore my phone because I couldn't connected iTunes to have it registered. I just kept trying and it finally worked. Over all I think Apple did a good job on the supply..this is the first year that I actually was able to get it on the first day
    1. marybai's Avatar
      marybai -
      I ordered my new phone on the 1st day it was available for preorder. I was told it was the best way to receive the phone on the day it was released. Today is the 14th and it is still backordered. I called AT&T to complain. Why aren,'t they honoring their preorders from their best customers before having them available in stores? Is this happening to anybody else ? When will they really be shipped ?
    1. rud3bwoy's Avatar
      rud3bwoy -
      i called up atnt my self directly and they could not do anything for me
    1. joe88's Avatar
      joe88 -
      Quote Originally Posted by lkailburn View Post
      *shrug, no problems here in CO. Canceled my preorder from apple and walked right into an AT&T store at 9:30 and was out in 15 minutes. On it right now replying.

      -Luke
      Same here. it was easier this morning than when i preorder last year for iphone 4. i got to the att store at 10am and walked out 15 mins later with an activated phone
    1. marybai's Avatar
      marybai -
      We are at their mercy. I am almost be willing to return the phone, pay the disconnect fee and go back to horizon.
    1. shigh's Avatar
      shigh -
      Got er did. Using my 4s now. It is sweet
    1. Poseidon79's Avatar
      Poseidon79 -
      Worked first try when I got home from my office. Score
    1. shawn o's Avatar
      shawn o -
      duplicate
    1. sziklassy's Avatar
      sziklassy -
      Some of these comments are downright hilarious. There were over 1 million preorders. I am sure at least half of those were ATT. That coupled with all of the activations people were doing in Apple and ATT stores makes for a lot of activations. It's not about the billions of dollars you have. Setting up an infrastructure to handle that load for a single day every year makes no economical sense whatsoever. This is probably why you closet economists aren't actually doing the books for AT&T.
    1. rud3bwoy's Avatar
      rud3bwoy -
      mines work just fine now,after trying numerous of times earlier and after work it finally worked
    1. Highlordkram's Avatar
      Highlordkram -
      I got mine from UPS at 9:30a took to AT&T to change phone number from one used to purchase to my number, since we have family plan. Got there at 10:30am and spent an hour, but left without activation. 6 hours later but still no iPhone 4s working. Worst part is that my old 3GS is offline during this whole time too, since tech went to switch over. Hopefully soon! Siri, I want you!
    1. MCN's Avatar
      MCN -
      I just went to Att.com and entered my order number and sim card number. Said in progress and could take up to 8 hours. So I waited 45 seconds and rebooted my phone and sure enough I was in business! Now just debating if I should go untethered for the first time ever...Been Jailbreaking since the Original iPhone when there was a lot more to it than just clicking the next button...The only thing I miss about my 3Gs is the original boot rom... to tether, or not to tether??
    1. sixteenstone96's Avatar
      sixteenstone96 -
      ordered my 64gb online a few days ago from att only to be told its a 21 day wait, checked with local apple store and they have phones instock ready for purchase wtf