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  • Did Best Buy Sell This Guy a Fake iPad?
    [ame=http://www.youtube.com/watch?v=qWZnKs3l4h4]YouTube - Best Buy Sold Him A Fake iPad[/ame]


    Are US retailers selling knockoff iPads as the real thing? That's the allegation being made by a man in Massachusetts who claims that he bought an iPad from Best Buy only to find out it was a fake. He says Best Buy accused him of scamming them when he returned the iPad to the store. There's no way yet of knowing what's really going on here, but supposedly other customers have experienced the same thing, and Best Buy says they're investigating.

    Bryan Shlager went to a Best Buy in Dorchester, Massachusetts to buy an iPad for his son, who is a college freshman. Shlager claims his son could not get the device to turn on, and so he then took it to a Best Buy store close to his son's Florida campus. The Geek Squad at that Best Buy informed the man that the iPad wasn't an Apple device at all, but a non-functional fake. There's an interesting twist where Shlager then goes to a couple of other Best Buys before returning to Massachusetts and again attempting to return the device. The local store also refused it, saying the man was trying to get a legit iPad in exchange for the fake. “They accused me of bringing home a new one and replacing it with a dummy and trying to return a dummy,” said Shlager.

    After leaving the Massachusetts store, Shlager claims that Best Buy called and left a message; not for him, but for his wife. "They told her that this happened to five or six other people in the store and they realize that there is an issue," he said.

    Channel 7 News in Boston did a story on the incident and contacted best Buy. Company spokesperson Jennifer McNamara released a statement that said: "Thank you for bringing this situation to our attention. We are investigating but do not have any additional information to share at this time." Shlager says that he not only wants the $800 he spent on the iPad back, but he wants Best Buy to give him a free iPad "for my aggravation."

    Source: Cult of Mac
    This article was originally published in forum thread: Did Best Buy Sell This Guy a Fake iPad? started by Paul Daniel Ash View original post
    Comments 99 Comments
    1. psychodave's Avatar
      psychodave -
      What I want to know is, 1 was the box sealed when he got it (thinking it might be a store employee stealing them. 2. why doesn't he just dispute his credit card transaction? Surly he didn't pay cash for that...
    1. Snozberries's Avatar
      Snozberries -
      Quote Originally Posted by Paul Daniel Ash View Post
      YouTube - Best Buy Sold Him A Fake iPad


      Shlager says that he not only wants the $800 he spent on the iPad back, but he wants Best Buy to give him a free iPad "for my aggravation."

      Source: Cult of Mac
      WTF!?! Now I'm aggrevated and I want a free iPad for my aggrevation!!
    1. odoggy75's Avatar
      odoggy75 -
      He shopped it around to other Best Buys to make it appear that other stores had the same problem. He's lying and got caught. Serials didn't match so they didn't take it back. Suck it up man and scam someone else!
    1. wa0zog's Avatar
      wa0zog -
      People are thinking this is an open box because there was no mention of opening the plastic, and the guy also said there was no power cord. That, plus I don't think any of us can imagine Apple packaging a demo model in the same box as a retail unit. It's either that or a scam...and I think we're all leaning towards scam, it's just got to be proven out who the scammer really is.

      I can understand the guy's frustration, especially after taking it to his son at college and not being able to get it to work, but expecting to get a new one? In a TV interview? Really? Talk about brass ones....

      Best Buy's loss prevention department needs to get a handle on this one and get it solved...there's some sort of an issue here, but the bigger problem at hand is a customer service issue, and he's taken it on TV to try to get it solved. That's bad publicity for them. It should already have been solved at the store level before this, even if the store manager had to call someone above him to get some sort of approval to satisfy the customer.

      Someone kick away my soapbox...

    1. sziklassy's Avatar
      sziklassy -
      Quote Originally Posted by kadernal View Post
      I think its funny people dont think the guy should get a free iPad. While it seems like the guy is grasping for anything, think if it was you in his position out nearly $1000 because of an error that occurred at the place you purchased and they dont seem to care or want to help. If he did nothing wrong then he deserves to be compensated in some way other than just getting to return it.
      I don;t see your logic. If they allow him to return it and give him his money back, why should he be given MORE than that? They will probably do SOMETHING for him, but they shouldn't HAVE to. What can he say? "I am suing for the cost of one ipad which will reverse the emotional damages I have incurred from the ordeal of having to drive back to the store to get a refund"? Give me a break...

      As an example, I had a klipsche sub woofer that went out, which I had purchased at the local best Buy. It was under manufacturer warranty so I called them. They told me that they had a deal with best Buy since there was no klipsche store within hundreds of miles of my location and that I can just take it in and swap it out. The people behind the counter at Best Buy all said this couldn't be done. It took me three trips back and calling corporate, but they finally did it. Was I peeved? You bet. Do I deserve to be refunded and given free prizes for my "trouble"? I think not...

      Quote Originally Posted by wa0zog View Post
      People are thinking this is an open box because there was no mention of opening the plastic, and the guy also said there was no power cord. That, plus I don't think any of us can imagine Apple packaging a demo model in the same box as a retail unit. It's either that or a scam...and I think we're all leaning towards scam, it's just got to be proven out who the scammer really is.

      I can understand the guy's frustration, especially after taking it to his son at college and not being able to get it to work, but expecting to get a new one? In a TV interview? Really? Talk about brass ones....

      Best Buy's loss prevention department needs to get a handle on this one and get it solved...there's some sort of an issue here, but the bigger problem at hand is a customer service issue, and he's taken it on TV to try to get it solved. That's bad publicity for them. It should already have been solved at the store level before this, even if the store manager had to call someone above him to get some sort of approval to satisfy the customer.

      Someone kick away my soapbox...

      It is probably worth noting that Best Buy does sell open box iPads. All it is is a return within 30 days that gets boxed back up by best Buy employees and marked down marginally. It is entirely possible that someone else bought the iPad, replaced it with a fake, and returned it. It is Best Buy's responsibility to confirm that all returned hardware is legit. There are times when this slips through the cracks, usually due to employee ignorance or indifference.

      I do agree, however, that this shouldn't have been allowed to escalate to this point. My girlfriend is a manager at a Best Buy and was telling me that anything under $1000 is worth just fixing the problem since it is definitely not worth taking to court.

      Quote Originally Posted by Snozberries View Post
      WTF!?! Now I'm aggrevated and I want a free iPad for my aggrevation!!
      Lets kick it up a notch! I am aggravated for being sold this fake iPad. I want an in-home theater setup along with new stainless steel appliances for my kitchen as compensation. Also, a bag of skittles (but that's because I'm greedy).

      Quote Originally Posted by ro0oney View Post
      bestbuy has the most crappy customer service and computer warranties are BS
      To each his own. I sure am happy I bought black tie on my macbook pro though. It took a dive walking down the steps of a bus and was replaced by a brand new model within two weeks for no extra charge.

      Quote Originally Posted by m/ibnzicemanm/ View Post
      when you consider the cost of gas and shipping and all other factors that play into how much of a hassle this is for him, i think an ipad may just be a step up from what he should get for compensation. his time is being wasted and that's the worst part about it. you can't get your time back.
      Right because he could have spent that lost time curing cancer, right? I mean really. We spend time waiting in lines, in traffic, etc. Things happen. A simple replacement or refund is sufficient in this case. Should someone be compensated EXTRA if they buy something from a store and it is defective? Of course not. Replacement or refund is all you should get. Not happy with that? Don't buy anything and just play with sticks. Then you can be upset with nature for not growing them out straight enough for you (or for you having to waste your precious time to collect them).
    1. MindGem's Avatar
      MindGem -
      When I read the line that said he want's an free iPad + 800$. He's an scammer.
    1. gsmumbo's Avatar
      gsmumbo -
      As much aS I want to think he's a scammer, it is just as likely his son is the scammer. He gives the iPad to his son and his son magically finds out it doesn't work. Instead of going to his dad about it he tosses it against a wall, etc first. Bets are that he's using his dad to make the scam seem more legit.
    1. area51crypto's Avatar
      area51crypto -
      Well I must state this about Best Buy.

      When the iPhone 4 came out Otter Box designed an Otter Box Defender case for it.

      Best Buy were selling it in Red, Blue, and Black when OtterBox themselves were only selling the Black and they did not have them in any other color.

      I have compared both one from OtterBox and Best Buy and I cannot see any difference.

      I belive Target was selling the Ipad $100 cheaper than any other company and Steve Jobs stated that they were not an authorized reseller.

      These companies are getting black market or really good knockoffs from somewhere.

      So is Best Buy capable of scamming I would have to say YES!
    1. Daps's Avatar
      Daps -
      Never worked at Best Buy but I did work at an Office Depot part time. Some things we got where dummy units but the box was normally a white one and had a sticker saying it was a dummy. If you looked the SKU up for it it came up as .01 so that would have been a red flag. Most display items where real working units and when we did sell display items the box and accessories would be brought from lock up and the unit taken off display and boxed up in front of the customer.

      Also electronic stuff was in lock up and required a manager to go in and get it, it wasn't out of the floor.

      When we had laptops returned the cashiers would call one of Tech guys to verify that everything was there and worked. From there it got a label, set in a buggy for those items to be taken to the back and put in the cage, then shipped back to the manufacture, we didn't resell them

      One last thing to add. If I was a BB employee and some how was able to get a box unit I would destroy the original box or toss it in the box compactor(we had one at office depot) that way you don't have to worry about someone coming back with a fake return. When inventory time came and they were one short it looks like either a check in miscount when the product arrived or a cashier put it down, looked away and someone ran off with it. Still would have to be bold to do all that



      Was this an open box unit or sealed? Does BB print the items serial number on the receipt?

      I can see both party's sides on this. Although the guy is crazy to be asking for a freebie. If BB doesn't use fake displays then it becomes a little more questionable how they got in there.

      Also why would someone get mad and toss a $500+ device against the wall because it doesn't work, while risking it breaking and voiding any possibility taking it back. I'll have to go back and listen but I thought he said BB called and left a message for him. Why didn't he play it for the reporter and have it aired? No way would have deleted it

      Like I said it could be BB or some where in the chain but his free demand seems almost like a scam to me.

      Quote Originally Posted by area51crypto View Post
      Well I must state this about Best Buy.

      When the iPhone 4 came out Otter Box designed an Otter Box Defender case for it.

      Best Buy were selling it in Red, Blue, and Black when OtterBox themselves were only selling the Black and they did not have them in any other color.

      I have compared both one from OtterBox and Best Buy and I cannot see any difference.

      The colors could have been a best buy only thing and OtterBox didn't sell them online, only through best bestso it could be a legit item

      I belive Target was selling the Ipad $100 cheaper than any other company and Steve Jobs stated that they were not an authorized reseller.

      That was TJ Maxx selling them. Think most think TJ bought them and then sold them as a lose leader to get people in the doors


      These companies are getting black market or really good knockoffs from somewhere.

      So is Best Buy capable of scamming I would have to say YES!
      comments in red
    1. nightsoarer's Avatar
      nightsoarer -
      Quote Originally Posted by TylerC161 View Post
      Lol @ him wanting a free one now for the 'trouble'..

      This isn't court people.. You aren't going to get free **** for your 'turmoil' just because some fake iPads found their way into Best Buy inventory. Anyone could of swapped those boxes with the fakes, it doesn't mean every Best Buy chain is selling fake ones.

      People never cease to amaze me.
      Couldn't have said it better. People are just plain stupid.. Who the hell is he to get a free iPad? The only free thing I'd give him is a pacifier... Moron.

      Quote Originally Posted by royalnewjersey View Post
      I felt sorry for the guy all the way up until the last sentence:

      "he want's a FREE iPad for his aggravation".

      That's Best Buy's decision to give you a free iPad out of humility, NOT your decision as a consumer to demand a free iPad. What kind of society do we live in now, where consumers get to demand whatever the hell they want? I have seen this behavior first hand, and I am really taken aback that it's entering main stream media.

      This needs to stop. You are not entitled to anything you *****. Take the return, and an apology, and your 15 seconds of media fame, and leave happy that you got your iPad.
      YES! ^What this person said!
    1. Risingstar's Avatar
      Risingstar -
      Omfg ahahahhaa
    1. ZipZapp's Avatar
      ZipZapp -
      Oh he'll get a free one.

      Especially, if this is isolated to that store and has happened to 5 other people.

      I doubt this is a scam.

      Complain to Apple as well.
    1. n00neimp0rtant's Avatar
      n00neimp0rtant -
      Quote Originally Posted by iRepairIndy View Post
      They know its a issue but have not refunded him yet? lol
      Do you realize how easily someone with access to a few leftover demo models (employee?) could log onto a local internet forum and set up this scam with 5 or 6 other people in the mood for a free iPad? There's power in numbers, as you can clearly see from how quickly Best Buy changed their stance when faced with the improbability of multiple customers pulling an identical scam. It sounds farfetched, but think about how many electronics stores have demo models like this, and how many demo models they have, and how many employees with access to them they have. You really can't say something like this hasn't happened before.

      If I had to honestly say, I believe the guy. I don't think this is a bunch of customers in cahoots for a scam...but it is absolutely a possibility. "Investigating" might consist of doing a few Google searches and emailing the supplier, but either way, they do have they the right to investigate a customer service issue this bizarre.
    1. \m/ibnziceman\m/'s Avatar
      \m/ibnziceman\m/ -
      Quote Originally Posted by sziklassy View Post
      (or for you having to waste your precious time to collect them).
      time is precious. consider police officers, firefighters, soldiers, etc. Basically anyone who puts their life on the line to protect others. Their time is probably their most cherished resource. think of what you are saying before you decide to mock people for caring about time. you never know who you are mocking.
    1. one1's Avatar
      one1 -
      Best Buy should have paid him off. Much cheaper than the bad press this time of year.
    1. area51crypto's Avatar
      area51crypto -
      Very true!

      Best Buy has the second worst customer service, right under Microsoft.
    1. Dayvidpriddy's Avatar
      Dayvidpriddy -
      The guy claims he has spent 25K in the past 5 years at BB, if this is true I seriously doubt he's pressed to get a free 800.00 product! If anyone is scamming it's either the son, the store or anything from the build plants to Apple themselves. But not the buyer!

      But seriously, this is AMERICA folks, it's the land of the lawsuit! You all are just pissed cause you want a free iPad (that is overpriced and does nothing that a real computer does except play music and photos lol.)
    1. pyromcr's Avatar
      pyromcr -
      if this happened anywhere else it would be hard to believe. but since its best buy, i am amazed this has only started to happen. wasnt it best buy that sold a person an ipod filled with porn a few years ago?
    1. dmbsituation's Avatar
      dmbsituation -
      Do people think only open items can be fake? What stops me from buying a new iPad, taking the iPad out of the box and putting a fake one in the box (or for that matter, anything that weighs similar), shrink wrapping the box, and returning as an unopened box? Do you think they would open a shrink wrapped box to verify the item?

      Guess what? It happens to ALL retailers. Most people don't cry as loud and most Best Buy managers would believe the customer and exchange the unit.