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  • Apple's Servers Slammed With Traffic Causing iOS 5 Internal Error For Many While Updating


    Twitter is blowing up with complaints of users not being able to update to iOS 5 because of an "Internal Error."

    Saurik tweeted:

    To anyone getting "An internal error occurred." (3200) while installing iOS 5.0, Apple's servers are swamped, and failing half the requests.
    The message appears to be popping up for users when installing iOS 5. We've reached out to Apple and so far they have no comment on the matter, but as Saurik tweeted Apple's servers "are swamped" and many users have remained unsuccessful after multiple tries. However a number of possible solutions appear to have popped up.

    Gvcayetano tweeted that he was able to update to iOS 5 after backing up his iPhone, rebooting his Mac, and then trying to restore his iPhone using the iOS 5 package.

    Another tweet by StephMurphyy claims to have solved the update problem by unchecking the "Sync Music" option in iTunes.

    Other users have had success simply restarting their phones and trying to update again. It appears Apple's servers are taking a beating by the demand. We haven't been able to confirm a solution for users across the board yet, but this does seem to be a wide-spread problem. New angry tweets keep popping up by the second, complaining about iOS 5 update problems. Right now the best advice is to keep trying.

    Let us know if you have had any problems updating to iOS 5 and if you have any solutions for users struggling to update.
    This article was originally published in forum thread: iOS 5 Internal Error Cropping Up For Some Users When Updating started by Phillip Swanson View original post
    Comments 134 Comments
    1. spice_weasel's Avatar
      spice_weasel -
      Quote Originally Posted by Poseidon79 View Post
      Tell me when the last time MS or RIM's entire user base is downloading a firmware file 600-900MB plus the entire Mac user base downloading OSX 10.7.2 775MB PLUS all the other traffic they're getting from normal use. The answer would be NEVER and if they ever did they would crash rather than just slow down. This amount of server traffic is only something MS could dream of... but no one is out there hitting the download button on hundreds of millions of Windows phones (b/c not that many exist lol) along with hundreds of millions more downloading a new version of Windows.

      Go home and study the sheer magnitude of what you're talking about before making any more ridiculous claims.
      I'd suspect Microsoft saw much more traffic when they dropped sp1 for windows 7. Everyone on automatic updates then hit their server. And I'd suspect there are more windows 7 pcs than osx lion users and iPhone users put together. That being said, most iPhone users are not like the members of this forum. To think everyone raced home from work and started updating everything apple is also a ridiculous idea. I'd say maybe 20% of the people I know with apple products even knew there was an update coming.
    1. feidhlim1986's Avatar
      feidhlim1986 -
      Quote Originally Posted by spice_weasel View Post
      I wouldn't worry about icloud.


      Apple's iCloud service runs on Amazon's elastic cloud and Microsoft Azure, according to a report by The Register.
      Rumors that Apple was using the two platforms to host iCloud started circulating in June, after the company released the first details about the service. Sources close to the deal have now confirmed the rumors, but said neither Amazon nor Microsoft are allowed to talk about it, according to The Register.

      Report: Apple's iCloud relies on Amazon, Microsoft cloud services
      To be fair Mac OS X Server isn't going to be able to cut it to offer a decent cloud service. Best to go with the people who have been tried and tested in the service. I wouldn't be surprised if there's some VMware vSphere floating around there too
    1. Tomcat50's Avatar
      Tomcat50 -
      I downloaded the gm version last night. Restored using that. Bingo. iOS 5. Took 20 min. 1 attempt.
      Happy cat.
    1. evilfishy1's Avatar
      evilfishy1 -
      I downloaded the iOS5 package and tried updating 64 times using it (shift-clicking update). I put it in DFU mode and it started updating on the first try. I'm not sure if DFU mode helped or I just got lucky on try 65. Good luck!
    1. Extremador's Avatar
      Extremador -
      I keep getting errors 3004, 3014, and 3104 over and over and over and over again. This is retarded.
    1. R.Mortera's Avatar
      R.Mortera -
      The iOS 5 update will also update my 6.15.00 baseband??? (hope not)
    1. cjuni's Avatar
      cjuni -
      So I just have to update to verison 4.3.5 & that will install IOS 5???
    1. baskie's Avatar
      baskie -
      Quote Originally Posted by TheDirtyDiddler View Post
      Do you have any idea the kind of numbers you're talking about?
      Nope. Not a single clue. Neither it seems did Apple.

      Oops.

      Quote Originally Posted by Poseidon79 View Post
      Tell me when the last time MS or RIM's entire user base is downloading a firmware file 600-900MB plus the entire Mac user base downloading OSX 10.7.2 775MB PLUS all the other traffic they're getting from normal use. The answer would be NEVER and if they ever did they would crash rather than just slow down. This amount of server traffic is only something MS could dream of... but no one is out there hitting the download button on hundreds of millions of Windows phones (b/c not that many exist lol) along with hundreds of millions more downloading a new version of Windows.

      Go home and study the sheer magnitude of what you're talking about before making any more ridiculous claims.
      I don't need to go study. Cus if I can understand it or not matters not. What matters is that Apple encouraged all this server activity without really thinking it thru.

      Oops. X2.
    1. bry2k2's Avatar
      bry2k2 -
      Quote Originally Posted by Poseidon79 View Post
      Tell me when the last time MS or RIM's entire user base is downloading a firmware file 600-900MB plus the entire Mac user base downloading OSX 10.7.2 775MB PLUS all the other traffic they're getting from normal use. The answer would be NEVER and if they ever did they would crash rather than just slow down. This amount of server traffic is only something MS could dream of... but no one is out there hitting the download button on hundreds of millions of Windows phones (b/c not that many exist lol) along with hundreds of millions more downloading a new version of Windows.

      Go home and study the sheer magnitude of what you're talking about before making any more ridiculous claims.
      Tell me why its a smart idea to drop so many updates all in one day, if they were an intelligent company they would do rollouts of a few days, instead they are still floundering and worried their product will not be able to compete against 90 percent of the android products out there.
    1. DnBKiD521's Avatar
      DnBKiD521 -
      Or if u can't do it through iTunes u can go to piratebay-

      Mod Edit: Please don't link to pirate sites.

      Search and download the iOS 5 GM VERSION.

      ((@@@ MAKE SURE U GET THE VERSION FOR YOUR CURRENT HANDSET!!!!! i.e. - iPhone 4( gsm or cdma ) or iPhone 3GS ect. @@@)) (22 minute download)

      --- find the folder iTunes uses to put it's software updates in ( c:/users/(username)/appdata/roaming/apple computer/iTunes/iphone software update/. ). U need to be able to see hidden files and folders in "folder options" in windows 7

      Put the gold master IPSW in that directory and its just as simple as clicking update in iTunes and you're all done!! Hope this Helps some of you!!
    1. jsterling425's Avatar
      jsterling425 -
      For all those having the issue where it says your phone is ineligible go to this site and make sure the text file after editing looks exactly like it says on the page: Fix This device isn’t eligible for the requested build error [Solved]
    1. maddawg05's Avatar
      maddawg05 -
      No rush...I'll wait til it slows down.
    1. bzpilot's Avatar
      bzpilot -
      Quote Originally Posted by baskie View Post
      Brilliant! All the Hype. A massive huge enormous new state of the art server farm. And it all falls over at the first attempt. If they can't cope with the early adopters clamouring for iOS5 how on earth will they cope when everyone turns on their iCloud account?

      Apple truly have become the new Microsoft. Or maybe that should be RIM.
      Quote Originally Posted by Poseidon79 View Post
      Tell me when the last time MS or RIM's entire user base is downloading a firmware file 600-900MB plus the entire Mac user base downloading OSX 10.7.2 775MB PLUS all the other traffic they're getting from normal use. The answer would be NEVER and if they ever did they would crash rather than just slow down. This amount of server traffic is only something MS could dream of... but no one is out there hitting the download button on hundreds of millions of Windows phones (b/c not that many exist lol) along with hundreds of millions more downloading a new version of Windows.

      Go home and study the sheer magnitude of what you're talking about before making any more ridiculous claims.
      Quote Originally Posted by spice_weasel View Post
      I'd suspect Microsoft saw much more traffic when they dropped sp1 for windows 7. Everyone on automatic updates then hit their server. And I'd suspect there are more windows 7 pcs than osx lion users and iPhone users put together. That being said, most iPhone users are not like the members of this forum. To think everyone raced home from work and started updating everything apple is also a ridiculous idea. I'd say maybe 20% of the people I know with apple products even knew there was an update coming.
      You better all start learning to get along or I'm going to take away your light sabers and phasers till the next convention!!!
    1. Scottfree67's Avatar
      Scottfree67 -
      keep getting the 3194 code... damn
    1. MrNewbdude's Avatar
      MrNewbdude -
      Just keep trying guys, just got mine finished on around the 10th try without making any changes ie: airplane toggling, DFU, changing host files, unchecking sync music etc. One thing I did do was downloaded the firmware from the link in the other post and just did "alt+restore" so it wouldnt keep trying to do a back up. alt+restore is on Mac, for the noobs, on a PC it's "shift+restore"
    1. PolishHacker's Avatar
      PolishHacker -
      This worked for me 1)Put your iPhone/iPod in Restore Mode (DFU) 2) Make sure you are on iTunes 10.5 3) Go to ((http://www.)) felixbruns.de/iPod/firmware/ and download the firmware for your device (iOS 5.0) 4) Go back to iTunes and Shift Restore (Win) or Alt Restore and locate the .ipsw you just downloaded 5)Wait for it to restore and your good to go Good Luck
    1. Spyruf's Avatar
      Spyruf -
      i think my hosts file is messed up can someone tell me what its supposed to look like there isnt any gs apple.com thing at the bottom i need help
      asap
    1. S0All's Avatar
      S0All -
      I' receiving the error 3195! please someone help me! i dont know what to do anymore!
    1. Evilsaint's Avatar
      Evilsaint -
      Weird,I updated my iPad a while back and everything went well I wanted to try safari when I came across this,the only thing that's taking time is my iCloud back up.Maybe those who are unsuccessful should wait for a while then try again..btw anyone updated their 3GS? If yes does it work smooth-ly?
      Those with host file errors and have trouble editing their it happened to me for my iPhone I updated iTunes on a spare laptop and used it to update ( clean restore).
    1. darkcrave's Avatar
      darkcrave -
      the servers are jammed right now peopel are getting off work on the west coast and updating, so expect errors till late night.