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  • Apple "Smoked the Competition" in Quality, Reliability


    Apple got top honors for quality and reliability in a new survey, garnering high praise for its desktops, notebooks and smartphones. PC World talked to 79,000 people for its annual "Reliability and Service Survey," and found that Apple - along with ASUS, HTC, and Canon - got the highest ratings, with Research in Motion, Dell and HP being panned by users.

    "Apple once again smoked the competition," PC World's story began. Apple got high marks in nearly every category, with the only "average" scores having to do with MacBook failures and the iPhone 4 antenna issue. Apple support was highly-rated, with just 8 percent of MacBook users had problems which support couldn't solve, contributing to a success rate "significantly lower" than the industry average.

    "Can Apple do no wrong?" PC World asks rhetorically. "Indeed, 2010 was a remarkable year for the world's highest-valued tech company," noting its success in introducing the iPad and earning record profits, and adding that Apple "won the trifecta by smoking the competition in our reader poll."

    IDC computer analyst Bob O'Donnell told PC World that Apple's success is due to "a combination of having high-quality hardware--you pay a premium for it--and a software experience that's more straightforward." In addition, Apple's support also adds to the perception of quality. "People literally walk in with their systems, and the [Genius Bar] guy sits there and says, 'Oh, yeah, you've got to do this, this, and this,'" O'Donnell said. "It gives you a warm, fuzzy feeling: 'They're taking care of me.' Nobody has anything close to that on the PC side."

    Source: AppleInsider
    This article was originally published in forum thread: Apple "Smoked the Competition" in Quality, Reliability started by Paul Daniel Ash View original post
    Comments 68 Comments
    1. CaptainChaos's Avatar
      CaptainChaos -
      Quote Originally Posted by westerman View Post
      They missed because the phone went missing not entirely apples fault lol
      This made me laugh. That is how Apple rolls now.
    1. NakedFaerie's Avatar
      NakedFaerie -
      I bet this survey was done by Apple.
      Where is the "lack of features" as the iPhone will come first in that too.
      Where is the "lack of support"
      Where is the "lack of connectivity"

      There are 3 things that come to mind that the iPhone will also come first at.
    1. matinm90's Avatar
      matinm90 -
      Quote Originally Posted by piston597 View Post
      Ya having to wrap my phone in a case just to call is really great piece of quality right there, and with Apple saying "your holding it wrong" for an excuse for their flaw is a great form of reliability right there. Please just crawl back into your rock.
      Riiight. okay so what phone can mutltitask without draining the battery or the cpu's bandwith. what phone can receive two different types of notifications also without draining the battery. what phone syncs seamlesly with a mac and a pc without almost no issues. what phone has the most pleasent and easy to use looking interface. uhhhmmm yeah, id say paying an extra 20-30 bucks for a case is worth getting a phone that actually works under all levels.
    1. CaptainChaos's Avatar
      CaptainChaos -
      Quote Originally Posted by matinm90 View Post
      Riiight. okay so what phone can mutltitask without draining the battery or the cpu's bandwith. what phone can receive two different types of notifications also without draining the battery. what phone syncs seamlesly with a mac and a pc without almost no issues. what phone has the most pleasent and easy to use looking interface. uhhhmmm yeah, id say paying an extra 20-30 bucks for a case is worth getting a phone that actually works under all levels.
      Multitasking on any phone drains your battery.
      The EVO.
      The iPhone's stock GUI is sad. I theme it through Winterboard.
      The battery is the iPhone's second biggest flaw.
      iTunes on a P.C. runs poorly.
      You keep on living up to Apple's standards though. They wouldn't be where they are without people like you.
    1. RICO_'s Avatar
      RICO_ -
      I don't know if anybody brought this up..............

      But can someone explain to me how "ease of use" has anything to do with "quality and reliability" of a product?

      If hypothetically I bought a phone that could get run over by a tractor without so much as a dent or scratch and had glass that was scratch-proof even against a power drill, but it took a week to learn how to master the operating system and navigation............I would say that the phone is not easy to use, but it IS reliable and has quality.

      So WTF does "ease of use" have to do with any measure of quality and reliability?

      This phone is not reliable. It is not reliable because the NETWORK is not reliable (as pointed out in the service provider portion of this survey). AT&T has the least happy customers in terms of network reliability. This phone is not reliable because the iOS updates are continuously more buggy than the previous version with minimal added features. This phone is not reliable because the second you drop it...GAME OVER. This phone is not reliable because you basically have to use a case to prevent a significant signal drop/loss while holding it in a natural position. This phone is not reliable because the company that manufactures it is not reliable and refuses to acknowledge its mistakes and defective hardware installed on the phone and refused to properly correct the defect.

      The quality is there. It is crafted very nicely and there are obviously several features that enhance the quality of this phone. But quality and reliability do not always go hand in hand. The iPhone 4 is a perfect example. Good quality....sh!tty reliability!
    1. Cowboy's Avatar
      Cowboy -
      Quote Originally Posted by RICO_ View Post
      I don't know if anybody brought this up..............

      But can someone explain to me how "ease of use" has anything to do with "quality and reliability" of a product?

      If hypothetically I bought a phone that could get run over by a tractor without so much as a dent or scratch and had glass that was scratch-proof even against a power drill, but it took a week to learn how to master the operating system and navigation............I would say that the phone is not easy to use, but it IS reliable and has quality.

      So WTF does "ease of use" have to do with any measure of quality and reliability?
      Consumers want a device that they know how to use straight out of the box. When something is easy it make it reliable. Not to many problems when stock icons always work.
    1. suade8880's Avatar
      suade8880 -
      Quote Originally Posted by piston597 View Post
      Ya having to wrap my phone in a case just to call is really great piece of quality right there, and with Apple saying "your holding it wrong" for an excuse for their flaw is a great form of reliability right there. Please just crawl back into your rock.
      Wow, you must be a pissed off iPhone 4 user or not. Anyways, mine is great. Better than other phone I have used. I would tell you to go crawl back into your own rock but then you would be pissed off by that rock too.
    1. ddonuts4's Avatar
      ddonuts4 -
      RIM is worse than Microsoft. Every time they try to make something as good as an apple product, they fail miserably;
      microsoft kin

      Microsoft tablet... Never even released

      Blackberry app store

      Blackberry playbook(trust me... It will fail)
    1. CaptainChaos's Avatar
      CaptainChaos -
      Quote Originally Posted by suade8880 View Post
      Wow, you must be a pissed off iPhone 4 user or not. Anyways, mine is great. Better than other phone I have used. I would tell you to go crawl back into your own rock but then you would be pissed off by that rock too.
    1. RICO_'s Avatar
      RICO_ -
      Quote Originally Posted by westerman View Post
      Consumers want a device that they know how to use straight out of the box. When something is easy it make it reliable. Not to many problems when stock icons always work.
      I'm sorry but that makes absolutely ZERO sense to me. If something were difficult to use and master, but worked every single time you used it....it would also be reliable. It may not be easy to use....but it works every time....therefore it is reliable.

      Simplicity and reliability don't have to go hand-in-hand.

      If BMW made a car that was revolutionary in its engine and body design and virtually indestructible and could go far longer in between maintenance intervals, but had 1000 creature features and an owners manual the size of a dictionary.......I would say that it is not easy to use....but sure is reliable.

      On the flip side if Apple's iOS and icons had repeated problems and were always crashing and pixels were going out on the screen and it was unresponsive.....does that still make it reliable just because the concept of the Apple iOS is easy to use and navigate through? If the stock icons always work, that would make the phone easy to use....but that doesn't necessarily make the entire phone itself "reliable". Just one aspect of it is reliable and easy to use. But it's not so reliable when it comes to all the other problems being reported about this phone with its hardware antenna design and the fact that the operating system itself has been giving numerous people problems time and time again.
    1. ddonuts4's Avatar
      ddonuts4 -
      Quote Originally Posted by piston597 View Post
      Ya having to wrap my phone in a case just to call is really great piece of quality right there, and with Apple saying "your holding it wrong" for an excuse for their flaw is a great form of reliability right there. Please just crawl back into your rock.
      Apple made a mistake. All phones lose bars when you hold them wrong. Apple messed up and showed less bars than there actually were. This made EVERYONE think their phones had this "problem," not just the <1% who actually had a defective phone.
      When I hold my friend's iPhone 4... With no case... As tight as I can... lose no bars.
    1. RICO_'s Avatar
      RICO_ -
      Quote Originally Posted by ddonuts4 View Post
      Apple made a mistake. All phones lose bars when you hold them wrong. Apple messed up and showed less bars than there actually were. This made EVERYONE think their phones had this "problem," not just the <1% who actually had a defective phone.
      When I hold my friend's iPhone 4... With no case... As tight as I can... lose no bars.
      Stick your thumb on that black strip in the lower left corner and HOLD IT THERE for about 20 seconds or so and see if it still doesn't do it. I've gotten every single iPhone 4 at 3 different Apple stores to replicate the antenna problem just by placing my thumb on that gap. I don't even have to squeeze the phone. All I have to do is put my thumb on the gap and wait.

      If you could make a video of you doing that and show that the signal still does not drop then I will be satisfied that the problem does not affect all iPhone 4s. Until then I am certain that it is a hardware flaw that affects every unit that has the outer band exposed.
    1. ddonuts4's Avatar
      ddonuts4 -
      Quote Originally Posted by RICO_ View Post
      I'm sorry but that makes absolutely ZERO sense to me. If something were difficult to use and master, but worked every single time you used it....it would also be reliable. It may not be easy to use....but it works every time....therefore it is reliable.

      Simplicity and reliability don't have to go hand-in-hand.

      If BMW made a car that was revolutionary in its engine and body design and virtually indestructible and could go far longer in between maintenance intervals, but had 1000 creature features and an owners manual the size of a dictionary.......I would say that it is not easy to use....but sure is reliable.

      On the flip side if Apple's iOS and icons had repeated problems and were always crashing and pixels were going out on the screen and it was unresponsive.....does that still make it reliable just because the concept of the Apple iOS is easy to use and navigate through?
      But it wouldn't be easy to navigate and use if that happened....

      As for the BMW example, it wouldn't be reliable... the chance that any one of those features would have JUST ONE PROBLEM increases exponentially with every added feature.

      To make it easy to use it has to be reliable.


      Quote Originally Posted by RICO_ View Post
      Stick your thumb on that black strip in the lower left corner and HOLD IT THERE for about 20 seconds or so and see if it still doesn't do it. I've gotten every single iPhone 4 at 3 different Apple stores to replicate the antenna problem just by placing my thumb on that gap. I don't even have to squeeze the phone. All I have to do is put my thumb on the gap and wait.
      I did that first for about a minute, then gripped it tightly.
      At the apple store, they give you someone else's "refurbished" phone, which was probably turned in by someone with the same problem- lol.
    1. RICO_'s Avatar
      RICO_ -
      Quote Originally Posted by ddonuts4 View Post
      To make it easy to use it has to be reliable.
      A tricycle is easy to use. But it wouldn't be very reliable if it had wooden wheels would it?

      Quote Originally Posted by ddonuts4 View Post
      I did that first for about a minute, then gripped it tightly.

      At the apple store, they give you someone else's "refurbished" phone, which was probably turned in by someone with the same problem- lol.
      I was replicating the problem on their display units.
    1. iLoveWindows&iPhone's Avatar
      iLoveWindows&iPhone -
      It always changes guys... The last decade belonged to Microsoft, it's looking like this decade will belong to Apple...who's next? Microsoft reemergence?..Google? Nokia (hahaha) Only time will tell! Just enjoy the great sh@t we r enjoying, and will continue to enjoy. In my younger days I had allegiance to only Microsoft...hated Apple...seems like the two have switched rolls.
    1. piston597's Avatar
      piston597 -
      Quote Originally Posted by matinm90 View Post
      Riiight. okay so what phone can mutltitask without draining the battery or the cpu's bandwith. what phone can receive two different types of notifications also without draining the battery. what phone syncs seamlesly with a mac and a pc without almost no issues. what phone has the most pleasent and easy to use looking interface. uhhhmmm yeah, id say paying an extra 20-30 bucks for a case is worth getting a phone that actually works under all levels.
      What phone turns to an iPod with a simple touch, yep iPhone is the best quality. I have an iPhone 4 and am happy with it but for gods sake quit riding Apples d**k...
    1. skizo's Avatar
      skizo -
      I don't like to dis Apple computers. I've never owned one and likely never will. Given that, I don't have much input. (I do, however, enjoy my iPhones). People who own Apples/Macs seem to enjoy them, so to me that says a lot about the product.

      All that being said, those people are paying copious amounts more in total cost for their machines than its hardware/PC equivalent. Why shouldn't they be receiving vastly superior customer service and "high-quality hardware"? After all, they are paying for it.

      What I don't like about these surveys is they take (seemingly) no account for the enormously growing population of people who build their own systems. There is absolutely no good advice with respect to which tech brands should you buy to build a system. And it isn't as if the survey was done with readers from People Magazine, where they would have little or no knowledge of computers and their inner workings, it's PCWorld for Pete's sake.
    1. Nickaroni22's Avatar
      Nickaroni22 -
      But Apple can even make flaws look good! 
    1. CaptainChaos's Avatar
      CaptainChaos -
      Quote Originally Posted by iLoveWindows&iPhone View Post
      It always changes guys... The last decade belonged to Microsoft, it's looking like this decade will belong to Apple...who's next? Microsoft reemergence?..Google? Nokia (hahaha) Only time will tell! Just enjoy the great sh@t we r enjoying, and will continue to enjoy. In my younger days I had allegiance to only Microsoft...hated Apple...seems like the two have switched rolls.
      It is still Microsoft's world. I always thought it was odd that Apple didn't have their computers out in the public's face until a year or so ago. They only have a handful of Apple stores so it is nice being able to walk into a local store and check their stuff out. They shouldn't have waited so long. Nokia? Sells the most phones globally. No one can touch them.
    1. EskimoRuler's Avatar
      EskimoRuler -
      Quote Originally Posted by suade8880 View Post
      The price you pay for quality and reliability.
      Exactly, premium products, apple
      Is not a brand trying to make things cheap, they are a top quality brand