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  • Remote Diagnostic, Repair Tool May Be Coming to iOS 5


    If you need a hand from Apple in getting your iDevice repaired and back up to speed, you may soon be able to have your gadget serviced without even having to leave the comfort of your home. According to reports surfacing Wednesday, Apple is supposedly hard at work on a forthcoming remote diagnostic tool that would connect an "Apple specialist" to your iDevice wherever you are.

    It is believed that Apple staff have been briefed on this web-based remote diagnostic tool, which is thought to be completed and ready for introduction, possibly as soon as this fall when iOS 5 and the iPhone 5 are released. The system reportedly works by directing a user to a unique URL, which you would access on your device.

    Should this report prove accurate, the arrival of a remote diagnostic tool will be every bit as helpful to the Apple community and it will be efficient and cost-effective for Apple. Having the ability to remotely assess, diagnose, and, hopefully, repair an iDevice will be an expedient approach to troubleshooting for Apple. That is, if an iPhone, for example, can't be quickly serviced by an Apple specialist from afar, a mail-in return for factory repair can be initiated faster than it likely would have been otherwise.

    Additionally, any and all repair-related information gathered remotely from your device will be logged in Apple's system so that an Apple Store representative will be able to quickly address your situation should you have to take the device into a nearby Apple Store.

    Source: HardMac
    This article was originally published in forum thread: Remote Diagnostic, Repair Tool May Be Coming to iOS 5 started by Michael Essany View original post
    Comments 13 Comments
    1. Silverado1987's Avatar
      Silverado1987 -
      Um and of course the question comes I'n mind if they notice your jailbroken they just won't help you and I'm sure this is a better way for apple to see who is really jailbroken.
    1. Broomhead's Avatar
      Broomhead -
      Interesting, but could spell trouble for us jailbreakers and even more trouble for those who use cracked apps.

      Quote Originally Posted by Silverado1987 View Post
      Um and of course the question comes I'n mind if they notice your jailbroken they just won't help you and I'm sure this is a better way for apple to see who is really jailbroken.
      Good thing jailbreaking is legal.
    1. Silverado1987's Avatar
      Silverado1987 -
      Good thing jailbreaking is legal.
      yeah but it's frowned upon. I wonder if they will not help us due to our jailbroken devices
    1. Tucnepo's Avatar
      Tucnepo -
      Quote Originally Posted by Silverado1987 View Post
      yeah but it's frowned upon. I wonder if they will not help us due to our jailbroken devices
      No sir, your suspended from our service
    1. Broomhead's Avatar
      Broomhead -
      I would guess no, it still voids our warranty.
    1. Donnutt's Avatar
      Donnutt -
      Quote Originally Posted by Silverado1987 View Post
      yeah but it's frowned upon. I wonder if they will not help us due to our jailbroken devices
      I don't know anyone who jailbreaks that would actually NEED the service though...
      It's frowned on, whenever I mention it in the AT&T store they cover their ears and humm. But then I just point out that it's perfectly legal and they have to agree.
    1. severe's Avatar
      severe -
      Quote Originally Posted by Silverado1987 View Post
      Um and of course the question comes I'n mind if they notice your jailbroken they just won't help you and I'm sure this is a better way for apple to see who is really jailbroken.
      Or you can just restore your phone before contacting Apple, like we've been doing the past 4 years. :scratch head:
    1. alexevo's Avatar
      alexevo -
      i think we are all in the same boat on this. first off, if you can jailbreak but you can't post on modmyi or use google to search and find what ever problem you are having then first fix your ability to fix something that the genius bar could probably do with a simple google search anyway, second, just because jailbreaking was deemed legal by the government doesn't mean apple is required to provide assistance to jailbroken devices esp. if they say "well it appears the jailbreaking process fouled something up, we can't help you." in which you would then be hard pressed to prove otherwise but by doing so you'd probably end up fixing the problem anyway.
    1. cricketlang's Avatar
      cricketlang -
      As an iOS Administrator, this functionality would be truly priceless if adapted for business use. I'm more interested to see a remote management service that would be available to enterprise customers where I can remote into their devices and provide immediate support across the country. No value could be placed on this native functionality.
    1. g12007's Avatar
      g12007 -
      Quote Originally Posted by Broomhead View Post
      Interesting, but could spell trouble for us jailbreakers and even more trouble for those who use cracked apps.



      Good thing jailbreaking is legal.
      true but i dont think cracked apps are legal ?

      or a remote delete your jb ?
    1. hapishyguy's Avatar
      hapishyguy -
      Jailbreaking is legal but not in the terms and conditions of apple. So if Apple knows your device is jailbroken your warranty will be void right away and they will not fix your phone never ever. In other words its good for Apple to spy on you. Another antitrust issue.
    1. Broomhead's Avatar
      Broomhead -
      Quote Originally Posted by g12007 View Post
      true but i dont think cracked apps are legal ?

      or a remote delete your jb ?
      Read again I never said it was.
    1. alexevo's Avatar
      alexevo -
      Quote Originally Posted by hapishyguy View Post
      Jailbreaking is legal but not in the terms and conditions of apple. So if Apple knows your device is jailbroken your warranty will be void right away and they will not fix your phone never ever. In other words its good for Apple to spy on you. Another antitrust issue.
      Not true. The Magnusson-Moss warranty act states that the manufacturer is obligated to perform 2 key things: 1. they have to service the product but are not required to warranty repair anything related to the modification(jailbreak). 2. If they are going to deny coverage then they must prove that the modification directly caused the problem.

      Here is an example: we all know the proximity sensor is a problem on the iPhone 4 which causes the screen to turn on sometimes during phone calls which then sometimes causes our cheek to press the End Call button or do other things. No matter how jailbroken or modified your phone is, that proximity sensor was still busted from day 1 even before your phone got into your hands so they would have to warranty that issue.