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  • Study: iPhone 4 Most Reliable, Just Don't Drop It

    According to a recent research survey, iPhone 4s are the most reliable smartphones, while still being the most prone to accidental damage. Third-party warranty provider SquareTrade looked at their SquareTrade Care Plan database and analyzed failure rates of over 50,000 smart phones covered by the company's Care Plans, finding that the iPhone 4 had the least malfunctions but was the most susceptible to accidents. The study also showed that all manufacturers improved their failure rate since the first such study in 2008.

    SquareTrade looked at four months of iPhone 4 warranty claims, eight months of claims from Motorola and HTC owners, and a year of iPhone 3GS claims, then extrapolated a 12-month failure rate - excluding accidental damage - for all devices. The iPhone 4 device was the most reliable with only 2.1% of the owners reporting a malfunction, followed closely by iPhone 3GS and Motorola with 2.3%. HTC's projected one-year failure rate was pegged at 3.7% and Blackberry's at 6.3%.

    However, malfunctions only tell part of the story. "Accidental damage is responsible for over 75% of smart phone failures," the report notes. And the metrics for damage are almost perfectly inverted when compared to failure rate: BlackBerrys are the most rugged with only 6.7% suffering an accident in the first 12 months, and the iPhone 4 - with a projected 9.4% suffering damage after a year - is the most fragile.

    Both manufacturers have made their devices more reliable since SquareTrade did its first study in November 2008. In that study, 11.9% of BlackBerrys and 5.6% of iPhone 3Gs failed due to malfunction in the first year. So Apple improved its failure rate by 62% with the last two models, and RIM reduced its incidence of malfunctions by 47%.

    Source: MacRumors
    This article was originally published in forum thread: Study: iPhone 4 Most Reliable, Just Don't Drop It started by Paul Daniel Ash View original post
    Comments 33 Comments
    1. bsltiger's Avatar
      bsltiger -
      Quote Originally Posted by Amadomon View Post
      So, if you drop your wife Squaretrade will replace her, no questions asked? Hmm...

      Hey, why doesn't antennagate count as a failure?
    1. jbarrett652's Avatar
      jbarrett652 -
      I've been through 3 in the last two months.... Dang proximity sensor.
    1. milkycloud's Avatar
      milkycloud -
      Quote Originally Posted by iphone?3gs View Post
      It is when you see the sample rate. A 4% difference is a lot when talking about how many phones have counted.

      Because all the other companies have more phones..... And they release them closer to each other. Apple only has 2 phones and 1 year between each phone.
      Yes, and the other companies release phones which costs 1/10 of what the iphone costs... those are suppose to break... rite? And why? Becoz they are cheap and no one in hell will buy a fancy bumper to protect it.
    1. eddiele76's Avatar
      eddiele76 -
      ive had all brands and i honestly hated my motorola, my htc wasnt terrible, and the blackberry was quite awful as well.
    1. eddietah's Avatar
      eddietah -
      I also very scare that I drop my iPhone4
    1. bayleylucy's Avatar
      bayleylucy -
      Your *** talk is offensive.
    1. akafred's Avatar
      akafred -
      so a phone that costs 3x the price of a average phone is slightly more reliable?? wow what a concept..
    1. sputnik2000's Avatar
      sputnik2000 -
      Hmmm...Is iPhone 4 been out for 12 month ???
    1. 12jmartinez's Avatar
      12jmartinez -
      all these phones cost multiple amounts more that an average phone
      so ya thats why most of these are all reliable

      Quote Originally Posted by sputnik2000 View Post
      Hmmm...Is iPhone 4 been out for 12 month ???
      of course not?!?
    1. Luigi453's Avatar
      Luigi453 -
      Quote Originally Posted by zoso10 View Post
      And the other 25% is just people getting pissed and chucking their phone at the wall?
      That's my category
    1. jenn91's Avatar
      jenn91 -
      Quote Originally Posted by vantheman169 View Post
      Sqtuaretrade rocks. Had accidental coverage on both my wife and my 3GS month ago my son decided to throw it in the toilet. Got a refurbished iPhone in 2 days and still have enough coverage left over for another claim. Thanks squaretrade!!
      Is that insurance? I'd been thinking about getting apple care. Which is better?
    1. vantheman169's Avatar
      vantheman169 -
      Quote Originally Posted by jenn91 View Post
      Is that insurance? I'd been thinking about getting apple care. Which is better?
      Squaretrade, hands down

      And yes it insurance
    1. ex_spy_guy's Avatar
      ex_spy_guy -
      man i lucked out yesterday.

      i had my 4 on one of those car windshield mounts, stuck to my granite counter top....and the suction gave way. 4 feet BAM flat on the face. i think if it had hit any other way there would be issues.

      pulled off the wrapsol....nothing, nada....

      thats the 2nd time ive dropped it. the first time wasnt so lucky....right on the corner of the antenna....wrapsol saved its ***...there is a tiny scratch, but no dent.

      the stuff works for people who arent careful.