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  • 3 Million iPhone Activations Overwhelm AT&T
    People are going to be TRASHING at&t for the next several days. Like many others, I'm still waiting on my activation to complete. At 11:30pm EST I initiated my activation thru iTunes. I'm replacing one of my current phones that is no longer under contract so all I needed to do was add the data plan and accept the terms.

    Everything seemed to process fine up until the final screen which stated: "Your activation requires additional time to complete. You will receive an email confirmation sent to (my email address) once your activation is complete."

    I received an email almost immediately that 'AT&T is now processing your activation." After waiting 30mins with no final confirmation, I called at&t. At this point the operator indicated it may be from 1 to 3 hours for it to process. So I decided to give it until morning.

    About 8:30am I called at&t again and was on hold for 1 hour before getting thru. I could hear in the background all the operators apologizing to other customers. The operator checked my account and removed a couple of features that were going to be incompatible with iPhone anyways and thought that might help the holdup. She also said that "there were 3 million phones purchased last night and everyone is trying to activate them at the same time and that has caused the system to bottom out." She did confirm that there should be nothing at this point holding my account up other than the overwhelming activation traffic.

    We're now at over 12 hours since initiating the activation and still no email from at&t. It will be interesting to see how they spin this problem and how widespread it proves to be.

    I'm a patient person but this is rough!
    This article was originally published in forum thread: 3 Million iPhone Activations Overwhelm AT&T started by editwizard View original post
    Comments 27 Comments
    1. ColsTiger's Avatar
      ColsTiger -
      I had to replace the SIM card in mine before it would activate. It was a long drawn out affair Friday night, but after swapping the SIM Saturday morning, it activated in under three minutes. While it was a PITA Friday night, it is well worth the wait. This device is amazing. This only about the second time I've been on the computer since it activated. I know the new will wear off, but I'm still in shock at how nice the phone really is. Whatever you do, don't talk yourself into taking it back. You'll be sorry.
    1. Kyle Matthews's Avatar
      Kyle Matthews -
      I hear ya my friend. We are definitely enamored. Its not perfect, but it beats everything else out there!
    1. editwizard's Avatar
      editwizard -
      Nearly 48 hours (!) later... I am activated. Sheesh.

      The problem was that I had a very old at&t account and old phones with old sim cards incompatible with the new type service. They split up my account temporarily to put iPhone on its own plan with the new service and I will upgrade my wife's incompatible phone in the next couple of days and they will re-combine the accounts to the family share plan again.

      It would've been real nice to either have some warning of this or some sort of plan in place by at&t. I may be in the minority but it just seems like a no brainer to have a 'technology check' in the process that would flag an account immediately that it needed to be fixed before activation could complete. Maybe this is what the system was trying to tell them but they just didn't know how to handle it yet.

      Everyone was trying to be as helpful as they could and were exceedingly friendly and courteous. That was one excruciating wait though!

      Oh well, the phone is beyond awesome - so much so that it makes all of the waiting just melt away!
    1. JedixJarf's Avatar
      JedixJarf -
      Good for you man! You'll absolutely love it.
    1. Kyle Matthews's Avatar
      Kyle Matthews -
      Congrats! You're an iPhone owner, not an iWait owner!
    1. editwizard's Avatar
      editwizard -
      I know - this rocks! Very fun posting with it too.
    1. JedixJarf's Avatar
      JedixJarf -
      Isn't it though ( on iPhone )