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  • AT&T Stores identify & reject unlocked or bricked returns
    Those hoping to sneak a bricked/false IMEI unit by an AT&T rep for return (within 14 days).....

    ...didn't everyone say not to install 1.1.1?

    from a little birdy...

    TIPS for identifying modified software on iPhones:

    Examine all returns closely for signs of possible unlocking or unauthorized software modifications.

    1. When powered on, the network name in the top left corner of the home screen is a carrier other than AT&T.

    2. IMEI etched onto unit does not match IMEI listed under settings/general/about/IMEI.
    3. Customer reports iPhone will not work after upgrading to the new firmware (tethering and accepting a software update).

    CRITICAL, MUST KNOW/MUST DO:
    Per Apple users who make unauthorized modifications to the software on their iPhone violate their iPhone software license agreement and void their warranty.
    Handsets showing signs of modifications may not be returned at any time.
    Review and understand the warranty and return policies.
    This article was originally published in forum thread: AT&T Stores identify & reject unlocked or bricked returns started by amnesia View original post
    Comments 134 Comments
    1. Cody Overcash's Avatar
      Cody Overcash -
      hot wifes ftw. i need to buy me one
    1. jacobzking's Avatar
      jacobzking -
      Quote Originally Posted by amnesia View Post
      Not at this point.
      sorry this response is a little late, but Apple IS blacklisting some phones. It all depends on the "Genius" that looks at it. I have looked at the GSX (Apple's Global Service Exchange repair network) notes, so far 1 out of the 4 bricked phones that were taken to Apple had a note in their system. I dont have the exact note in front of me, but it listed a code, something like ILT-E; applications freezing, no Apple logo at startup. I am an Apple Certified Technician and I can log in to their system to check warranty info, part numbers, repair history, etc. If anyone wants to know if their phone has been blacklisted, email the serial number to me and i'll pull it up and let you know. Please only email me if you have actually taken your phone to an Apple store and had a genius look at it, thanks!
    1. Jdbwood's Avatar
      Jdbwood -
      i never activated my iphone and tried unlockin but never completed it. when i updated i got a inccorect sim sign. i went to apple and tried but got denied. then i still had my 14 day return reciept because i only had phone for a week. i went ot at&t they took the iphone didnt even turn it on and gave me a refund. but i paid with a debit card and they said it should take a week to come back into my account.has anyone made the refund with a brik iphone
    1. yoitsme_1's Avatar
      yoitsme_1 -
      Quote Originally Posted by editwizard View Post
      Ok, you're insane right?

      This is basic 'product return 101' stuff...
      1.) you don't say 'It's not mine' when you return something!
      2.) if they ask you if you modded it, you say no of course not - THE PHONE DOESN'T WORK! (I mean, hello? You haven't even activated it right?)
      3.) when they ask you where the sim card is you say 'oh, I must've left it at home... but the problem isn't with the sim card... I took it out when it wouldn't boot up. I've brought it in to YOU for service or replacement - please help me because it doesn't work!" Then tell them you'll just take the new/replaced phone and put your sim in it yourself.

      If that doesn't work at a retail Apple Store, go to the Apple website and use Apple Care. The phone has a 1-year warranty - just tell them that it won't even turn on or activate. Don't ask for a loaner phone b/c you don't even have an AT&T sim. Apple Care will ship you an empty box to put the broken phone in and ship it off.

      A few days later you'll receive a reconditioned/new iPhone. Your original phone that they get at Apple Care will be wiped and reconditioned for someone else.

      Lather. Rinse. Repeat if necessary.
      will try that tommorow. what i wanna know is that.. if they do say i hacked it, wouldn't they blacklist my sn?
    1. sikhsoorma's Avatar
      sikhsoorma -
      hey guys im not trying to be mean.. but if you are using an unlocked phone why would you want to update? i mean the phone works properly there are no major patches the only thing you get is the wifi itunes.. who buys music anyways! hahha LOL
    1. yowiphone's Avatar
      yowiphone -
      Just wait till 1.1.1 unlcok then you dont have to return it or what ever.
    1. Bill69's Avatar
      Bill69 -
      THATS SOOO ANOYING!!!! haha i wanted to restore mine and only change the slider text to something like slid that **** or something and then go in all mad and say i demand you give me a new iphone hahaha
    1. DoerrFan's Avatar
      DoerrFan -
      Quote Originally Posted by yoitsme_1 View Post
      will try that tommorow. what i wanna know is that.. if they do say i hacked it, wouldn't they blacklist my sn?
      Well, there is a chance they might. When i went to the store they told me it had been unlocked, doesn't look like they blacklisted mine, depends on the genius.
    1. colonialsteve's Avatar
      colonialsteve -
      New to this forum. I was about to upgrade to 1.1.1, and give up my mods, but I'm concerned about the warning from itunes. If I restore and upgrade, will I brick my phone?
    1. schneiderman's Avatar
      schneiderman -
      i went to apple, got the iphone with 1.0.2 and then unlocked it, then i went to ATT and got myself a GoPhone Pick Your Plan with no contract (: works great.. just dont tell them you have an iphone when you want a GoPhone plan..they just wont let u
    1. yowiphone's Avatar
      yowiphone -
      people patients
    1. Jessica Lynn's Avatar
      Jessica Lynn -
      **digging up post from grave***

      I believe I've successfully bricked my phone in every way software-aly possible. My current iphone state is somewhere in limbo between 1.0.2 and 1.1.2 (if that's possible). Virgin it's a 8gb 1.0.2. I've tried everything to fix it. I received the phone as a free gift for a large xray machine purchase so I can't really 'return' it anywhere (I don't believe).

      I'm pretty sure Apple won't consider a replacement becuase my IMEI and ICCID is listed as "unknown" and I have the "Repair needed" message. I know the IMEI doesn't match the one on back (obviously) but is there some sort of b.s. excuse that could be given to get around this? It's not showing the 0049... number but I wonder if an "unknown" can pass.

      I'm considering doing the 'purchase a new phone and return old one' method but I want to throw out options and see which ones are best and which one is more likely to work... I need a good game plan

      Would it be best to buy the phone from AT&T or Apple? I'm not familiar with either one of the store's return policies but I'd think AT&T would be less likely to check the condition of the return. It looks like this has been successful for a few people... has it been unsuccessful for others? Why/why not?

      Thank you for anyone who can help
    1. razn's Avatar
      razn -
      Quote Originally Posted by Jessica Lynn View Post
      **digging up post from grave***

      I believe I've successfully bricked my phone in every way software-aly possible. My current iphone state is somewhere in limbo between 1.0.2 and 1.1.2 (if that's possible). Virgin it's a 8gb 1.0.2. I've tried everything to fix it. I received the phone as a free gift for a large xray machine purchase so I can't really 'return' it anywhere (I don't believe).

      I'm pretty sure Apple won't consider a replacement becuase my IMEI and ICCID is listed as "unknown" and I have the "Repair needed" message. I know the IMEI doesn't match the one on back (obviously) but is there some sort of b.s. excuse that could be given to get around this? It's not showing the 0049... number but I wonder if an "unknown" can pass.

      I'm considering doing the 'purchase a new phone and return old one' method but I want to throw out options and see which ones are best and which one is more likely to work... I need a good game plan

      Would it be best to buy the phone from AT&T or Apple? I'm not familiar with either one of the store's return policies but I'd think AT&T would be less likely to check the condition of the return. It looks like this has been successful for a few people... has it been unsuccessful for others? Why/why not?

      Thank you for anyone who can help
      Have you tried using ZiPhone to put your iPhone into DFU mode and restoring from there? That's all the advice I have to offer though, good luck!!
    1. Apple iPie's Avatar
      Apple iPie -
      Thanks for the info.