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  • AT&T Stores identify & reject unlocked or bricked returns
    Those hoping to sneak a bricked/false IMEI unit by an AT&T rep for return (within 14 days).....

    ...didn't everyone say not to install 1.1.1?

    from a little birdy...

    TIPS for identifying modified software on iPhones:

    Examine all returns closely for signs of possible unlocking or unauthorized software modifications.

    1. When powered on, the network name in the top left corner of the home screen is a carrier other than AT&T.

    2. IMEI etched onto unit does not match IMEI listed under settings/general/about/IMEI.
    3. Customer reports iPhone will not work after upgrading to the new firmware (tethering and accepting a software update).

    CRITICAL, MUST KNOW/MUST DO:
    Per Apple users who make unauthorized modifications to the software on their iPhone violate their iPhone software license agreement and void their warranty.
    Handsets showing signs of modifications may not be returned at any time.
    Review and understand the warranty and return policies.
    This article was originally published in forum thread: AT&T Stores identify & reject unlocked or bricked returns started by amnesia View original post
    Comments 134 Comments
    1. joeyhoops's Avatar
      joeyhoops -
      i just updated one that was broken out and it worked fine.
    1. ToutSuite's Avatar
      ToutSuite -
      My thought is Apple should treat the iPhone as what it is - a handheld PC which runs a streamlined version of OS X. If you sent in a MacBook which refused to boot after you installed some third party software, Apple wouldn't say, "Sorry, you violated your warranty." They'd probably say, "Either you can contact the authors of the software for a fix, or we can reset your laptop to factory specs. You'll lose some data, but for sure it will be booting up when you get it back."

      Why not take the same approach with the iPhone? If you bring it in and it's giving the SIM error, offer to flash it back to factory specs for you. If it was jailbroken, it won't be anymore, and of course it will be locked to ATT again. They don't examine the phone or waste anytime, they just flash it to a "new" condition, if that's what the customer wants (the customer is welcome to keep their bricked phone if they prefer, and hope the Dev Team comes up with a fix).

      To me, this satisfies Apple's reluctance to support third party development, satisfies their contract with AT&T, and lets people who bought iPhones continue to use them, at least as far as originally intended by Apple.

      Plus it's not an exchange, it's just a reset of the existing phone.
    1. AxPxE's Avatar
      AxPxE -
      My IMEI matches the one on the phone but my ICCID doesn't match the one on the box. Couldn't they tell from that too?
    1. McGeeTM's Avatar
      McGeeTM -
      sounds like a lawsuit coming soon lol
    1. obajoba's Avatar
      obajoba -
      Your ICCID is tied to your SIM if I can remember correctly.

      Who said all of the GoPhones were bricking, both of mine are bricked and they were both GoPhones. Wondering now... My IMEI does match and my girlfriend bought them on her discover card last week. Going to try within the 14 day return, threaten to cancel my contract and last but not least, we can always dispute with Discover...

      Unhacked GoPhones = bricks?
    1. Stylez's Avatar
      Stylez -
      excuse me for my ignorance, but what's a "gophone"?
    1. AxPxE's Avatar
      AxPxE -
      So you're saying even GoPhones brick?? I'm curious what kind of bricking results you got after you updated to 1.1.1?

      @Stylez

      GoPhone is the prepaid service on AT&T.
    1. Kyle Matthews's Avatar
      Kyle Matthews -
      Quote Originally Posted by obajoba View Post
      Your ICCID is tied to your SIM if I can remember correctly.
      Its the same thing.

      Quote Originally Posted by Stylez View Post
      excuse me for my ignorance, but what's a "gophone"?
      A pre-paid AT&T account.
    1. Murfunit's Avatar
      Murfunit -
      Quote Originally Posted by DoerrFan View Post
      Just go to an an Apple store and say its a goPhone, they can't tell, and all the goPhone ones are bricking as well.
      Tried that. They still looked at the IMEI number on the phone and said no way
    1. DoerrFan's Avatar
      DoerrFan -
      Quote Originally Posted by Murfunit View Post
      Tried that. They still looked at the IMEI number on the phone and said no way
      I just did to, i told them that the Magnuson-Moss Warranty Act clearly states that Apple must prove, and not just say as they have been, that the 3rd party enhacements or modifications caused the need for repairs before they can deny warranty. And they still refused it. Im emailing the BBB FTC And whatever else i can think of. I am really not happy.
    1. yowiphone's Avatar
      yowiphone -
      I leraned one thing today. Apple doesnt know how to treat ther customers
    1. amnesia's Avatar
      amnesia -
      Don't forget that gophone pay as you go accounts are not eligible to be officially used with the iphone. Only GoPhone Pick Your Plan accounts (the direct debit type) are iPhone eligible if a deposit was required for a post paid plan.

      Simply stating that it is a GoPhone account will get you no where in an att store, especially when they are checking the sim card that is installed and pulling up your account via mobile number.

      ...don't shoot the messenger. Besides.... i think the majority of us here are well beyond our 14 day return period.

      Much respect.

      amnesia
    1. Murfunit's Avatar
      Murfunit -
      Quote Originally Posted by amnesia View Post
      Don't forget that gophone pay as you go accounts are not eligible to be officially used with the iphone. Only GoPhone Pick Your Plan accounts (the direct debit type) are iPhone eligible if a deposit was required for a post paid plan.

      Simply stating that it is a GoPhone account will get you no where in an att store, especially when they are checking the sim card that is installed and pulling up your account via mobile number.

      ...don't shoot the messenger. Besides.... i think the majority of us here are well beyond our 14 day return period.

      Much respect.

      amnesia
      Sorry - I should have stated - I was in an Apple store - not AT&T. And I wasn't looking for a replacement - I'd have happily settled for a reflash so I could reactivate. I AM an AT&T customer - so unlocked or not IMO I was not breaking the EULA as I interpreted it
    1. gohans's Avatar
      gohans -
      Werent you people warn before? Do not update! and you still did it...
      i feel sorry for those... Apple pulled a nice one this time!
      I am keepng my cool icons and 3rd party software.
      Good Luck to all those who updated! my sympathy to those sick iphones :-)
    1. falty411's Avatar
      falty411 -
      How are they checking the imei? I have an unlocked tmobile and in settings and on the back of the phone are the same?
    1. DoerrFan's Avatar
      DoerrFan -
      Quote Originally Posted by Murfunit View Post
      Sorry - I should have stated - I was in an Apple store - not AT&T. And I wasn't looking for a replacement - I'd have happily settled for a reflash so I could reactivate. I AM an AT&T customer - so unlocked or not IMO I was not breaking the EULA as I interpreted it
      I'm the same as you, i am an AT&T customer, and they flat out refused me, i spent an hour there talking to the manager telling them they clearly violate the a Warranty law, with a copy of the section in hand, and still nothing. Im going to a different Apple Store tomorrow, hopefully ill get a more sypathetic Geniuss....
      At least iPhoneSIMFree's unlock survived and there working on something to bring us back from being bricked, sure we have to pay, but give it a week or so and the Dev Team would have reverse engineered it or something and made it free.
    1. Donald.Brown01's Avatar
      Donald.Brown01 -
      The more I read, the more I love 1.0.2!

      Lets just call it what it is guys. Steve Jobs taking over the world, one phone at a time!
    1. jharrelson's Avatar
      jharrelson -
      You guys will never believe this.... but I just bought an iphone a few days ago... I updated the software to 1.0.2 and waited until today to see what was happening with everyone's phones. It seemed grim, but because I bought it with a Master Card that has "purchase protection" ( up to a $500 reimbursement for a broken phone ), I decided to give it all a shot. I followed the instructions that came from this website that taught me to jailbreak, then AppTapp, then SSH into it CyberDuck.... then I tried something different. All I did was replace the "lockdown" file.... THEN I STOPPED. without running "unlock". Then I restarted the phone with a new ATT SIM card in it that has an old $30 minute plan on it....... It worked!!!!!!!!!! I never ran the uninstall.... Best part of it.... I didn't replace the "lockdown" file without backing it up first. So I still have a way of putting it back together.
    1. savemefromtears's Avatar
      savemefromtears -
      Quote Originally Posted by yowiphone View Post
      I leraned one thing today. Apple doesnt know how to treat ther customers
      ya, what was that $100 store credit thing all about anyways?
    1. Munky's Avatar
      Munky -
      Wow. If any of you think you have a lawsuit...think again.

      When you clicked the "okay go ahead and update" button you also agreed to the terms and conditions to the update which stated that if any modifications had been done to your phone, it will become useless.

      Good luck trying to get any money from Apple.

      Yeah, they are a devil company...giving you 100 bucks when one of you pussies bitched and moaned about a price change.