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  • 97% Love iPhone 3GS 55% Dislike AT&T


    According to the most recent ChangeWave survey the iPhone rates very high in customer approval while less than half of users like AT&T. The survey pulled nearly 2000 iPhone users to come up with their results.

    The survey showed some interesting results with the iPhone getting a "near-perfect satisfaction rating." 8 out of 10 iPhone owners gave the device "very satisfied" while 17% said that they were "somewhat satisfied."

    Paul Carton, research director at ChangeWave Research commented
    Extraordinary . . . That's the highest ratings we have ever had for any smartphone, including previous iPhones.
    The good news stopped there. The survey also covered iPhone users satisfaction with the carrier AT&T which yielded less than stellar results. 50% said that AT&T was the #1 dislike of the iPhone. 32% named iPhone lock-in with AT&T as their top dislike while 23% named AT&T's coverage, service, and data speeds as their top dislike. Those add up to 55% of the iPhone users polled naming AT&T and their #1 dislike.

    These results come while AT&T is working on pushing their exclusivity contract with Apple through 2010. Survey results like these may make Apple think twice before continuing exclusivity in the US.

    via computerworld
    This article was originally published in forum thread: 97% Love iPhone 3GS 55% Dislike AT&T started by Cody Overcash View original post
    Comments 81 Comments
    1. hogcia's Avatar
      hogcia -
      I would love to see the iPhone with other carriers, I dont like Att. They can't even let the most advanced phone in the world have MMS? joke
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      I would hate to see the iPhone with other carrier.
    1. hogcia's Avatar
      hogcia -
      Why? Everyone knows att service sucks, I would switch to verizon in a hart beat.
    1. Rescuer's Avatar
      Rescuer -
      When sitting in my bedroom, I would like my phone to still have full bars when i answer the phone, instead of going from full to 1, then dropping the call a few minutes later
    1. dman112's Avatar
      dman112 -
      Dude both verizon and AT&T suck. I don't even get good service at myhouse with verizon.i had to switch to AT&T. I agree though I don't like AT&T to much either but I don't think there is truly a solid cellphone service out there.
    1. Nickfranco5's Avatar
      Nickfranco5 -
      T-Mobile and iPhone are the way to go.
    1. PainBlade's Avatar
      PainBlade -
      It all depends on where you are. The service at where i live is near perfect. Except when i get switched over to Edge.
    1. willie498's Avatar
      willie498 -
      Quote Originally Posted by Nickfranco5 View Post
      T-Mobile and iPhone are the way to go.
      Recently after getting my phone bill this month for tmobile I saw they will start charging $1.50 now to send bills, if you dont want they fee, you have to go to the store which is kind of a pain. Otherwise yeah tmobile is the way to go.
    1. Luppin's Avatar
      Luppin -
      Quote Originally Posted by hogcia View Post
      Why? Everyone knows att service sucks, I would switch to verizon in a hart beat.
      Ahaha what? I'd rather not have to call in every time I switch my phone, let alone have to deal with the ridiculously primitive OS on almost all of their phones. Besides that, I find that where I live (Long Island, New York) the only time I don't have full bars is when I'm at work, which I'll be reduced to 3 bars due to working in a factory with extensive amounts of wiring throughout the building.

      Quote Originally Posted by Nickfranco5 View Post
      T-Mobile and iPhone are the way to go.
      T-Mobile has absolutely horrible service compared to AT&T in my area, as almost all of my friends with various T-Mobile phones will attest to.
    1. hogcia's Avatar
      hogcia -
      I also live in longisland,ny (lindenhurst) The att voice service is not what bothers me, I hate the fact that 3G streaming for apps like sling player are available worldwide minus the US because att cant handle the traffic. NO mms and NO tethering support nether? att does not deserve the exclusive iphone contract, they simply cant meet demand. Get with the times att!
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      Verizon would have locked the iPhone down so hard it would make AT&T current stance on the iPhone look like jailbreaking.

      And T-Mobile has no real future because supporting their 3G would mean excluding EVERYWHERE else's. Unless there's a fancy 3G chip that supports all possible frequencies.

      Also, when it comes to network in general neither T-Mobile or Verizon would have done a better job than AT&T. Teh fact of the matter is that US of A is huge. Like really, really huge. Maintaining, upgrading, and expanding the cell phone infrastructure is a horribly expensive undertaking when compared to somewhere like Japan/UK, where you deal with a smaller land mass and more densely populated zones. The iPhone is simply too powerful for the current US cellphone network. It would have brought down any carrier.

      And this is without official tethering support. That would absolutely kill urban hubs / big cities.
    1. VipFREAK's Avatar
      VipFREAK -
      Not surprising, also for the record ALL Cell phone companies blow. They are the ones that make "smart phones" in general worthless.
    1. mdc929's Avatar
      mdc929 -
      love the iphone
      HATE AT&T
      wish the dislike number was higher than 55% lol
    1. Fallguy's Avatar
      Fallguy -
      I couldnt say if there was a better service than AT&T , but there service dont seem that bad . Coverage is decent . Would be nice to switch to a lower plan and not have to pay for the data plan .
      Just remember they brought us the iphone first .
    1. adp's Avatar
      adp -
      Quote Originally Posted by Happy Noodle Boy View Post
      Verizon would have locked the iPhone down so hard it would make AT&T current stance on the iPhone look like jailbreaking.

      And T-Mobile has no real future because supporting their 3G would mean excluding EVERYWHERE else's. Unless there's a fancy 3G chip that supports all possible frequencies.

      Also, when it comes to network in general neither T-Mobile or Verizon would have done a better job than AT&T. Teh fact of the matter is that US of A is huge. Like really, really huge. Maintaining, upgrading, and expanding the cell phone infrastructure is a horribly expensive undertaking when compared to somewhere like Japan/UK, where you deal with a smaller land mass and more densely populated zones. The iPhone is simply too powerful for the current US cellphone network. It would have brought down any carrier.

      And this is without official tethering support. That would absolutely kill urban hubs / big cities.
      With all due respect, regardless of the coverage level / service, the fact that there are more carriers for the phone will increase competition. This will decrease the ridiculous charges that AT&T places for the iPhone. I think we can all agree that this is the main reason why users unlock their phones with T-mobile - sacrificing some speed for a much lower bill.
    1. casanova1ne's Avatar
      casanova1ne -
      Here's something to think about ... I'm on vacation in Europe Malmö, Sweden to be exact ( I live in Honolulu Hawaii) now I'm with AT&T and for there unlimited 3G network ( said to be the best of the best yeah right ) package it's like $40US I'm currently using another carrier "Telenor SE" that has 3G and higher explain why there charge is $8US ? I've been hammering the crap outta my phone downloading and everything and no extra cost. What gives AT&T the right to rape people on excessive bill charges when it iisnt nessary?
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      You mean to tell me that the expenses of running a cell network in a tiny island is less than on the top third of a CONTINENT, leading to lower costs on the consumer? You don't say!!!

      On semi-related news since people are somehow defending Verizon saying it wouldn't lock the iPhone more than AT&T:

      Verizon Phones Will Have Verizon's App Store, No One Else's - Verizon - Gizmodo
    1. reggie6801's Avatar
      reggie6801 -
      i don't like att either, i wish apple would open up to other carriers... that would be great...
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      Woops, you meant Sweden which goes back to my previous statement regarding network infrastructure in the US vs Europe. You can't just simply compare the two based on price
    1. dishsnthings's Avatar
      dishsnthings -
      I was happy with Cingular, been a long time customer. I loathe Verizon too. I upgraded my 2g iPhone to 3gs white on 7/16 and had 3g problems from day one. I would have SWORE that it was ATT fault. Everyone kept telling me to just switch off the 3g. Wrong answer. Finally made a Genius appt for 8/11, got a new unit after being told the antenna was defective. Ive not had one (ZERO) problem in the last 10 days. It was not ATT but in fact a defective Apple product. Now we all get in these 'I hate' ruts. I guess I was too against ATT in my mind to believe it was the phone. That being said, I still love and drool over this phone and am now happy with both the service and the unit. Just my 2 cents.