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  • AT&T Has Updated their iPhone 3G S Upgrade Policies


    In response to customer outcry and things like the petition AT&T has decided to change some of their iPhone 3G S upgrade policies. They have extended upgrade eligibility to people that will have upgrades coming up in July, August or September 2009.

    Full Details
    An Update for Our Customers

    Some customers have had questions about our plans and policies for iPhone 3G S, and we’d like to provide you with answers. We’d also like to announce a change to the date when some iPhone customers are eligible for our best upgrade pricing to iPhone 3G S.

    Pricing

    Importantly, we want our customers to better understand our wireless device upgrade program. Like most U.S. carriers, we offer a variety of phones that we sell below our actual cost when customers agree to sign service agreements. In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract.

    We also currently offer early upgrade pricing only for iPhone 3G S and iPhone 3G.
    All of that said, we’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time.

    We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18.

    If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility tools will reflect this change on Thursday, June 18.

    We invite you to come to our stores beginning Friday during normal store hours, although please be aware that customer demand may exceed supply in some of our stores. You may also preorder online on June 18 at www.att.com/iphone, and your iPhone 3G S will arrive in 7 – 14 days. Or you can purchase iPhone 3G S at Apple’s retail and online stores, as well as at other popular retailers.

    If you’re one of the customers who benefits from this change, and you’ve already preordered from an AT&T store, we’ll adjust the price of the device when you pick it up. If you benefit from the change and you pre-ordered from AT&T online, we’ll send you an e-mail and issue you a credit.

    If you pre-ordered an iPhone 3G S through Apple’s online store, your upgrade eligibility will be reassessed based on AT&T’s new upgrade policy for iPhone 3G owners. If you are eligible for the lower price, Apple will issue you a credit for the difference as applicable.

    So, what if you still aren’t eligible for our best upgrade pricing and you still want iPhone 3G S now? You do have options:
    -You may qualify for the iPhone 3G S early upgrade price of $399 (16GB) or $499 (32GB).
    -You can pay full retail—and not have to sign a 2-year contract—at $599 (16GB) or $699 (32GB).
    -You can wait until you’re eligible for our best upgrade pricing. We invite you to check your upgrade eligibility by visiting www.att.com/iphone, calling *NEW# (*639#) on your AT&T device (we’ll send you a text with upgrade information), or visiting any of our over 2,200 stores.
    If you want more details on our pricing and upgrade policy, check out our FAQs. And as always, you may visit one of our stores to talk with a representative.

    In Summary

    We’ve listened to our customers — and hope our response helps answer some of your questions and concerns.
    We are incredibly proud to be the U.S. carrier for the new iPhone 3G S and will work around the clock to be ready on June 19 to serve customers who are interested in the fastest, most powerful iPhone yet.
    This article was originally published in forum thread: AT&T Has Updated their iPhone 3G S Upgrade Policies started by Cody Overcash View original post
    Comments 67 Comments
    1. seandiego's Avatar
      seandiego -
      Quote Originally Posted by NessLookAlike View Post
      Now, now, now, don't make it sound like the 3GS isn't going to be any fun, cause for those that have the jack to pay for this thing one way or another, or for iPhone virgins just stepping up to plate, this thing is going to be just great*!

      *Until they figure out that AT&T sucks.
      I think I accidentally posted to the wrong thread.

      Anyhow, don't get me wrong, the 3G S is gonna be great and I am getting one as soon as possible!!! But the upgrade for the 2G and the regular 3G is useless.
    1. Fallguy's Avatar
      Fallguy -
      This just forces me to wait till the 4g's come out next year .
    1. name00's Avatar
      name00 -
      im kinda frustrated, i pre-ordered the 3GS on last saturday, til now i have not received an email from ATT,
      that pisses me off tho. bullsh!t
    1. KoNeko's Avatar
      KoNeko -
      I wonder if I could just log in to my account on AT&T's site and change the device type of a normal non-iPhone line (that is upgrade eligible in August) to an iPhone 3G to receive the $199 price on the 3G S on Friday...
    1. eclipseballer08's Avatar
      eclipseballer08 -
      im going to camp out tomorrow night bc i was out of town with no internet access all last week :/

      so hopefully my att store gets a big enough shipment to handle the preorders and ppl for first come first serve
    1. agent005's Avatar
      agent005 -
      Quote Originally Posted by Fallguy View Post
      This just forces me to wait till the 4g's come out next year .
      Seriously. I was REALLLY looking forward to the 3 MP camera and processor and RAM, but I don't know if that justify's me paying $400/500 early upgrade price (after being boned hard by AT&T)

      I'm eligible in December. Yeah, I could use a family's, but hell I don't use the camera because I learned to not trust the crappy 3G one. The RAM and Processor? Yeah I could use it, but I've learned to deal with it anyway. The 3.0 is keeping me happy, a few bugs and tweaks but that's why Apple is update happy anyway.

      I'll wait until the next gen comes out, with a little more speed, more memory (not that I need more than 16gb anyway) and HOPEFULLY a flash. That would be nice, but I'm a patient man.
    1. shawn o's Avatar
      shawn o -
      Just logged into my AT&T account to see what it said and got the following in bold below....

      I bought the 1st gen on day one, and got the 3G on 7/23/08. I'm on a family plan with my wife and our monthly bill is over $170. Unlimited texting, 1400 minutes, iphone data, and unlimited data for my wife on her unbranded E71. And that includes our 10% military discount.

      Oh ya, I've been with AT&T since 1992!!!! I still remember all the B.S. that happened with the GSM tranition, then the merger with Cingular, then, then, etc...

      Maybe the system hasn't been updated yet?

      It's showing I'm "eligible" to get a 3G(s) for $399/$499.

      You are not eligible to upgrade at a discounted price due to your length of service. However, you may still purchase a phone/device at the full price. Our records indicate that you will be eligible for an upgrade at a discounted price on 07/23/2010

      You are eligible for an early upgrade to an iPhone at a reduced discount. Our records indicate that you will be eligible for an upgrade to an iPhone at a discounted price on 07/23/2010
    1. timbo's Avatar
      timbo -
      Quote Originally Posted by name00 View Post
      im kinda frustrated, i pre-ordered the 3GS on last saturday, til now i have not received an email from ATT,
      that pisses me off tho. bullsh!t


      The "lack of" Customer Service people and "supervisers" at AT&T all know me by name. I call with so many legitimate issues and complaints, they probably gave me the credit to shut me up!!

      Honesty is there any company out there with 1000+ customers that give a S@#T about customers

      If we organize I could start a Customer service advocacy group
    1. dcr1256's Avatar
      dcr1256 -
      The AT&T "My Account" is down. Are they updating the upgrade eligibility for those who qualify?
    1. KoNeko's Avatar
      KoNeko -
      I was wondering the same thing. I can log in for a few seconds, but if I click something, I get kicked off with a "System Maintenance" error
    1. zeroGsti's Avatar
      zeroGsti -
      Quote Originally Posted by muffpirate View Post
      WTF?

      Like it matters.. contract renews anyway.. ****** loot whores
      I know man, They make so much money on the contracts. Those bastards!
    1. umee1989's Avatar
      umee1989 -
      New and Qualified Customers
      ―New and qualified‖ iPhone 3G S and iPhone 3G pricing is available to all new AT&T customers and existing AT&T
      customers who have fulfilled their previous agreement and sign a new 2-year service agreement.

      We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September
      2009 our best upgrade pricing, beginning Thursday, June 18.

      If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility website
      will reflect this change on Thursday, June 18. We invite you to come to our stores beginning Friday during normal
      store hours, although please be aware that we may have limited supplies of iPhone 3G S. You may also preorder
      online on June 18 at iPhone 3G S, Exclusively from AT&T and Apple - | Wireless from AT&T, formerly Cingular, and your iPhone 3G S will arrive in 7 – 14 days.





      this does not make any sense anyone who bought the 3g had to have gotten it last year and is not going to be eligible for an upgrade until another year!!!! u sign a 2 year contract so wtf are they talking about????????
    1. KoNeko's Avatar
      KoNeko -
      Quote Originally Posted by umee1989 View Post
      this does not make any sense anyone who bought the 3g had to have gotten it last year and is not going to be eligible for an upgrade until another year!!!! u sign a 2 year contract so wtf are they talking about????????
      Who ever said that upgrade eligibility had ANYTHING to do with your contract running out?
    1. umee1989's Avatar
      umee1989 -
      Quote Originally Posted by KoNeko View Post
      Who ever said that upgrade eligibility had ANYTHING to do with your contract running out?
      maybe im wrong not 100% sure but i thought to have an upgrade u have to be done ur commitment of how ever many years u have on tht contract idk thts what i thought maybe im wrong
    1. CaptainChaos's Avatar
      CaptainChaos -
      My account is all messed up heh. My 2 year contract that I started with the 2G is about to end in October, but I am not eligible to upgrade.

      I am using the 3G, but I never paid for it. I swapped my 2G with a Tmo guy's 3G that couldn't unlock at that time.

      That puts me 20 months into my current contract.
    1. ronblade's Avatar
      ronblade -
      Now that is the news I wanna know. I use the latest iPhone with 3G compatibility and couldn't test it so far. Time has come to test it really enjoying the news.
    1. bluespot's Avatar
      bluespot -
      If you got the iPhone 3G 1 year ago when it launched consider this:

      ETF 1 year into your iPhone 3G contract = $115

      Terminate your current contract, then sign up as a new customer. You just saved $103 compared to ATT's 'special' upgrade pricing and $18 upgrade fee.

      Just sayin...
    1. acascio05's Avatar
      acascio05 -
      spoke to a rep yesterdaqy and anyone who has bought an iphone before october so 9/31/08 and prior are eligible for best price which is the 199/299 pricing as long as the monthly reoccuring charge is more than 99 dollars and there is no past due balance. to check if you are eligible hit *639#(*new#) and that will let you know if you are eligible for the best price.......
    1. andrunious's Avatar
      andrunious -
      lol...quit telling me youre listening and turn on my damn mms!...lol priceless, even more priceless watching/hearing him read that

      Quote Originally Posted by acascio05 View Post
      spoke to a rep yesterdaqy and anyone who has bought an iphone before october so 9/31/08 and prior are eligible for best price which is the 199/299 pricing as long as the monthly reoccuring charge is more than 99 dollars and there is no past due balance. to check if you are eligible hit *639#(*new#) and that will let you know if you are eligible for the best price.......
      so i bought mine in july, pay $120/month, no past due balance and it still tells me not eligible until december? called att also and they told me same thing.

      anyone else get different results?
    1. acascio05's Avatar
      acascio05 -
      yea i was just on the phone again because it says im not eligible after i spoke to a rep yesterday that said i will be. and the best price means that apple and at&t are allowed to give the full upgrade price. the guy said its the best price they are willing to give you. I guess some apple stores or at&t corporate stores have more pull than others.