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  • AT&T Has Updated their iPhone 3G S Upgrade Policies


    In response to customer outcry and things like the petition AT&T has decided to change some of their iPhone 3G S upgrade policies. They have extended upgrade eligibility to people that will have upgrades coming up in July, August or September 2009.

    Full Details
    An Update for Our Customers

    Some customers have had questions about our plans and policies for iPhone 3G S, and we’d like to provide you with answers. We’d also like to announce a change to the date when some iPhone customers are eligible for our best upgrade pricing to iPhone 3G S.

    Pricing

    Importantly, we want our customers to better understand our wireless device upgrade program. Like most U.S. carriers, we offer a variety of phones that we sell below our actual cost when customers agree to sign service agreements. In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract.

    We also currently offer early upgrade pricing only for iPhone 3G S and iPhone 3G.
    All of that said, we’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time.

    We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18.

    If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility tools will reflect this change on Thursday, June 18.

    We invite you to come to our stores beginning Friday during normal store hours, although please be aware that customer demand may exceed supply in some of our stores. You may also preorder online on June 18 at www.att.com/iphone, and your iPhone 3G S will arrive in 7 – 14 days. Or you can purchase iPhone 3G S at Apple’s retail and online stores, as well as at other popular retailers.

    If you’re one of the customers who benefits from this change, and you’ve already preordered from an AT&T store, we’ll adjust the price of the device when you pick it up. If you benefit from the change and you pre-ordered from AT&T online, we’ll send you an e-mail and issue you a credit.

    If you pre-ordered an iPhone 3G S through Apple’s online store, your upgrade eligibility will be reassessed based on AT&T’s new upgrade policy for iPhone 3G owners. If you are eligible for the lower price, Apple will issue you a credit for the difference as applicable.

    So, what if you still aren’t eligible for our best upgrade pricing and you still want iPhone 3G S now? You do have options:
    -You may qualify for the iPhone 3G S early upgrade price of $399 (16GB) or $499 (32GB).
    -You can pay full retail—and not have to sign a 2-year contract—at $599 (16GB) or $699 (32GB).
    -You can wait until you’re eligible for our best upgrade pricing. We invite you to check your upgrade eligibility by visiting www.att.com/iphone, calling *NEW# (*639#) on your AT&T device (we’ll send you a text with upgrade information), or visiting any of our over 2,200 stores.
    If you want more details on our pricing and upgrade policy, check out our FAQs. And as always, you may visit one of our stores to talk with a representative.

    In Summary

    We’ve listened to our customers — and hope our response helps answer some of your questions and concerns.
    We are incredibly proud to be the U.S. carrier for the new iPhone 3G S and will work around the clock to be ready on June 19 to serve customers who are interested in the fastest, most powerful iPhone yet.
    This article was originally published in forum thread: AT&T Has Updated their iPhone 3G S Upgrade Policies started by Cody Overcash View original post
    Comments 67 Comments
    1. Piazza331's Avatar
      Piazza331 -
      This worked out in my favor. No line on my account is eligible for an upgrade until August. Mine isn't until next year. So the fact that this just tripped a cheap upgrade on one of my lines makes this a lot cheaper of a deal for me
    1. eclipseballer08's Avatar
      eclipseballer08 -
      lame.. now theres gonna be even more people waiting in line on thursday night/ friday morning.

      :/

      ohwell, almost everyone got wat they wanted.
    1. rettignick's Avatar
      rettignick -
      Quote Originally Posted by eclipseballer08 View Post
      lame.. now theres gonna be even more people waiting in line on thursday night/ friday morning.

      :/

      ohwell, almost everyone got wat they wanted.
      wrong read my post above.
    1. Answer1o1's Avatar
      Answer1o1 -
      Umm what the $%#^ no mms until late summer?? Are they serious!!! Then whats the point of 3.0 update!!! Omg!!!! I think i'm going to get a different phone. This is just plain stupid..........
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by cash7c3 View Post


      In response to customer outcry and things like the petition AT&T has decided to change some of their iPhone 3G S upgrade policies. They have extended upgrade eligibility to people that will have upgrades coming up in July, August or September 2009.

      Full Details

      haha i wish that would lower the price of our Apple(hack)Store iPhones
    1. timbo's Avatar
      timbo -
      Ship-to address:
      Tim Smith
      2712 Oak Road
      Apt 58
      Walnut Creek CA 94596

      To Our Valued Apple Customer:


      On June 17, AT&T announced a change to their upgrade eligibility policy
      and ‘best upgrade pricing’ for qualifying iPhone 3G owners.

      Based on AT&T’s updated qualification criteria, we are pleased to inform
      you that you are eligible to receive a refund on your recent
      iPhone 3G S purchase.

      Your Order Acknowledgment and Shipment Notification emails will reflect
      the original purchase price. However, Apple will issue you a refund in
      the amount of $200.00, which is the difference between your original
      purchase price and the new qualifying price.

      Apple will process your refund in the next 5 days, and will send you an
      email when this has been completed. We will process your refund based
      on your original payment method. See below for details.

      No additional action is needed on your part for you to receive the
      refund. These activities will not impact your estimated delivery dates.

      You can view the most up-to-date status of your order, including
      monitoring the details of your refund, at online Order Status
      .

      Thank you for choosing Apple.

      Sincerely,
      Apple Online Store Team


      Answers to many Apple Online Store questions can be found at
      Online Help

      Refund Details
      -Credit card refunds are sent to the card-issuing bank. Please contact
      the card-issuing bank with questions about when the credit will be
      posted to your account.
      -Apple Gift Card payments are refunded in the form of a new Apple
      Gift Card. Please allow up to five business days to receive your
      new Apple Gift Card via United States Postal Service (USPS) after
      processing.
      -Cash payments are refunded in the form of a check from Apple, which
      will be mailed to your billing address.
    1. adsn76's Avatar
      adsn76 -
      this special upgrade deal is for those who will have their contract renewals coming up in july, august, or september
    1. Nintendo Tim's Avatar
      Nintendo Tim -
      So...let me get this straight:

      This "updated 3G S upgrade eligibility" hoo-hah only applies to those who spends over $99 a month on their phone bill AND AT&T has said in the past their upgrade eligibility is in the months of July, August or September?

      Then there's the "if you BOUGHT your phone in those months, you're eligible for the ultra-subsidized price of $200/300" shenanigans.

      I bought my 3G on September 23, 2008. My monthly bill is $98.56. If they really are saying those who spend OVER $99 are upgrade eligible 12 months instead of 18 months, then I'm 44 cents away from saving $200.
    1. eclipseballer08's Avatar
      eclipseballer08 -
      ^^ well tht rly sucks.

      and yeah rettignick, but still, its gonna be more people than previously were.

      bc now tht these eligible people can pay 199 or 299

      that "worthless compass app" or "small upgrade in speed" is gonna be all they can talk about when they get their new 3GS
    1. KoNeko's Avatar
      KoNeko -
      I just asked AT&T on their official FaceBook page and they said that the new eligibility rules only apply to previous 3G owners, not anyone on AT&T.

      I'm still wondering if this means I could use my August upgrade (from another line on a Family Plan with my 3G) to get the 3G S for $199...
    1. rettignick's Avatar
      rettignick -
      @timbo
      how much is ur bill monthly, are u on a family plan, and before you purchased the phone what was your upgrade month?

      Quote Originally Posted by Nintendo Tim View Post
      So...let me get this straight:

      This "updated 3G S upgrade eligibility" hoo-hah only applies to those who spends over $99 a month on their phone bill AND AT&T has said in the past their upgrade eligibility is in the months of July, August or September?

      Then there's the "if you BOUGHT your phone in those months, you're eligible for the ultra-subsidized price of $200/300" shenanigans.

      I bought my 3G on September 23, 2008. My monthly bill is $98.56. If they really are saying those who spend OVER $99 are upgrade eligible 12 months instead of 18 months, then I'm 44 cents away from saving $200.
      u have to spend $99 a month before fees and taxes, like the 700 minute plan with unlimited texting.

      Quote Originally Posted by eclipseballer08 View Post
      ^^ well tht rly sucks.

      and yeah rettignick, but still, its gonna be more people than previously were.

      bc now tht these eligible people can pay 199 or 299

      that "worthless compass app" or "small upgrade in speed" is gonna be all they can talk about when they get their new 3GS
      i understand, but only a select few people will get the upgrade price, most users are on family plans or dont pay more than 99 a month, u have to be eligible for a 12 month upgrade instead of a 18 months upgrade.

      Quote Originally Posted by KoNeko View Post
      I just asked AT&T on their official FaceBook page and they said that the new eligibility rules only apply to previous 3G owners, not anyone on AT&T.

      I'm still wondering if this means I could use my August upgrade (from another line on a Family Plan with my 3G) to get the 3G S for $199...
      could be, but the att rep i spoke to said it should apply to any att user. im gonna call them back and get more information because this is extremely poorly worded and really only allows people to upgrade 1-3 months early if they pay over 99 a month before taxes and fees.
    1. timbo's Avatar
      timbo -
      I have been stuck here:
      Location Date Local Time Description
      LOUISVILLE,
      KY, US
      06/17/2009 2:06 A.M. ARRIVAL SCAN
      ANCHORAGE,
      AK, US
      06/16/2009 6:52 P.M. DEPARTURE SCAN

      06/16/2009 1:48 P.M. ARRIVAL SCAN
      CHEK LAP KOK,
      HK
      06/16/2009 11:14 P.M. ORIGIN SCAN

      06/16/2009 7:49 P.M. DEPARTURE SCAN
      SHENZHEN,
      CN
      06/15/2009 9:08 P.M. ORIGIN SCAN
      CN 06/16/2009 1:10 A.M. BILLING INFORMATION RECEIVED
      For about 30 hours... WHAT GIVES. When will my iphone come state side
    1. KoNeko's Avatar
      KoNeko -
      could be, but the att rep i spoke to said it should apply to any att user. im gonna call them back and get more information because this is extremely poorly worded and really only allows people to upgrade 1-3 months early if they pay over 99 a month before taxes and fees.
      Yeah, all of this is getting very aggravating. But, you can see AT&T's response to me (name is Josh) on FaceBook.com/att. Not too far from the top. I'm REALLY hoping I can just use the upgrade from my other line to get the phone, but I don't know if it has to be the actual iPhone owner, or just the plan that the owner is on.
    1. timbo's Avatar
      timbo -
      Quote Originally Posted by rettignick View Post
      @timbo
      how much is ur bill monthly, are u on a family plan, and before you purchased the phone what was your upgrade month?
      I pay $120/mo for 2 lines.
    1. rettignick's Avatar
      rettignick -
      Quote Originally Posted by timbo View Post
      I pay $120/mo for 2 lines.
      is that before or after taxes?
    1. seandiego's Avatar
      seandiego -
      I haven't read through all the replies yet but i am here to say that if you have a First Generation iPhone, or a regular iphone 3G, don't bother with the upgrade. Most of (nearly all) the new features are only available on the 3G S. Sure you get cut and paste, voice recording and landscape typing but if your iphone was hacked, you already had that stuff and more. All the really good stuff is reserved for the 3G S (even though the older iphones are perfectly capable of running all those programs. I made the mistake of upgrading and now my phone is only slightly better than some LG touchscreen pile of crap. The worst thing is, I can't get the functionality back because the iPhone Dev Team hasn't released a QuickPwn for 3.0 yet. I just can't believe apple would screw over it's customer base once again.

      Sad Sad day!
    1. timbo's Avatar
      timbo -
      Quote Originally Posted by rettignick View Post
      is that before or after taxes?

      after
    1. rettignick's Avatar
      rettignick -
      Quote Originally Posted by timbo View Post
      after
      see i pay 150 a months before taxes for 4 phones and att is telling me that i am not gonna be eligible. wtf is wrong with them? what are the magical combinations of **** that make you eligible. this makes no sense whatsoever, now im one the phone for the 3rd time today
    1. NessLookAlike's Avatar
      NessLookAlike -
      Quote Originally Posted by seandiego View Post
      I haven't read through all the replies yet but i am here to say that if you have a First Generation iPhone, or a regular iphone 3G, don't bother with the upgrade. Most of (nearly all) the new features are only available on the 3G S. Sure you get cut and paste, voice recording and landscape typing but if your iphone was hacked, you already had that stuff and more. All the really good stuff is reserved for the 3G S (even though the older iphones are perfectly capable of running all those programs.
      Now, now, now, don't make it sound like the 3GS isn't going to be any fun, cause for those that have the jack to pay for this thing one way or another, or for iPhone virgins just stepping up to plate, this thing is going to be just great*!

      *Until they figure out that AT&T sucks.
    1. rolandgabor's Avatar
      rolandgabor -
      Guys,
      IS IT REALLY THAT HARD TO UNDERSTAND WHAT THE POST MEANS?

      I am just sitting here reading thru it and cannot believe that it's this complicated for some.
      I am sorry for being frustrated but its pretty clear and on the point who is eligible and when and how much you have to pay to get it.

      Quote Originally Posted by seandiego View Post
      I haven't read through all the replies yet but i am here to say that if you have a First Generation iPhone, or a regular iphone 3G, don't bother with the upgrade. Most of (nearly all) the new features are only available on the 3G S. Sure you get cut and paste, voice recording and landscape typing but if your iphone was hacked, you already had that stuff and more. All the really good stuff is reserved for the 3G S (even though the older iphones are perfectly capable of running all those programs. I made the mistake of upgrading and now my phone is only slightly better than some LG touchscreen pile of crap. The worst thing is, I can't get the functionality back because the iPhone Dev Team hasn't released a QuickPwn for 3.0 yet. I just can't believe apple would screw over it's customer base once again.

      Sad Sad day!
      As soon as you have a 3MP camera, a better processor, and more RAM from Cydia let me know.