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  • AT&T Has Updated their iPhone 3G S Upgrade Policies


    In response to customer outcry and things like the petition AT&T has decided to change some of their iPhone 3G S upgrade policies. They have extended upgrade eligibility to people that will have upgrades coming up in July, August or September 2009.

    Full Details
    An Update for Our Customers

    Some customers have had questions about our plans and policies for iPhone 3G S, and we’d like to provide you with answers. We’d also like to announce a change to the date when some iPhone customers are eligible for our best upgrade pricing to iPhone 3G S.

    Pricing

    Importantly, we want our customers to better understand our wireless device upgrade program. Like most U.S. carriers, we offer a variety of phones that we sell below our actual cost when customers agree to sign service agreements. In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract.

    We also currently offer early upgrade pricing only for iPhone 3G S and iPhone 3G.
    All of that said, we’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time.

    We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18.

    If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility tools will reflect this change on Thursday, June 18.

    We invite you to come to our stores beginning Friday during normal store hours, although please be aware that customer demand may exceed supply in some of our stores. You may also preorder online on June 18 at www.att.com/iphone, and your iPhone 3G S will arrive in 7 – 14 days. Or you can purchase iPhone 3G S at Apple’s retail and online stores, as well as at other popular retailers.

    If you’re one of the customers who benefits from this change, and you’ve already preordered from an AT&T store, we’ll adjust the price of the device when you pick it up. If you benefit from the change and you pre-ordered from AT&T online, we’ll send you an e-mail and issue you a credit.

    If you pre-ordered an iPhone 3G S through Apple’s online store, your upgrade eligibility will be reassessed based on AT&T’s new upgrade policy for iPhone 3G owners. If you are eligible for the lower price, Apple will issue you a credit for the difference as applicable.

    So, what if you still aren’t eligible for our best upgrade pricing and you still want iPhone 3G S now? You do have options:
    -You may qualify for the iPhone 3G S early upgrade price of $399 (16GB) or $499 (32GB).
    -You can pay full retail—and not have to sign a 2-year contract—at $599 (16GB) or $699 (32GB).
    -You can wait until you’re eligible for our best upgrade pricing. We invite you to check your upgrade eligibility by visiting www.att.com/iphone, calling *NEW# (*639#) on your AT&T device (we’ll send you a text with upgrade information), or visiting any of our over 2,200 stores.
    If you want more details on our pricing and upgrade policy, check out our FAQs. And as always, you may visit one of our stores to talk with a representative.

    In Summary

    We’ve listened to our customers — and hope our response helps answer some of your questions and concerns.
    We are incredibly proud to be the U.S. carrier for the new iPhone 3G S and will work around the clock to be ready on June 19 to serve customers who are interested in the fastest, most powerful iPhone yet.
    This article was originally published in forum thread: AT&T Has Updated their iPhone 3G S Upgrade Policies started by Cody Overcash View original post
    Comments 67 Comments
    1. umee1989's Avatar
      umee1989 -
      dis doesnt help me i got my upgrade in december **** them

      i called them and individuals who purchacesd the iphone within those months and also has an upgrade coming up online in these months of july - september can recieve the cheapest upgrade price

      certain people who pay higher then 99 a month for their iphone bill are eligible for tht price.

      so not everyone who bought the iphone when it came out is actually eligible
    1. eg6motion's Avatar
      eg6motion -
      So ATT really did nothing for 3G folks...unless you pay over 100 a month per line...and even then, you might not make their requirements.
    1. slayorktc's Avatar
      slayorktc -


      Nice! i get the 200 dollar price for only having a 3g for a year? hmm.. i assumed reduced down to 400 not 200.. Good news.
    1. tom3k's Avatar
      tom3k -

      the fine print says it all... having to spend a minimum of 99.00 a month on the individual line is absurd because it screws people that have standard family plans out of being eligible for the "promo" pricing. i thought that this was too good to be true. now all this says is that at&t cares about who is paying them more. if your are eligible to upgrade in July August or September you should be able to upgrade regardless of your financial contribution to the company is. That is going to single out more people than if they were to just have kept it the way it was and held firm the upgrade policy they had. Creating this one didnt solve the problem. It created a new one. I am back to waiting until the 10th of July to be able to get a 16g 3gs for 199.99 just because I am not the same customer as the guy that pays $30-40 more than me a month. But as at&t reps are quick to point out... they really would like to be able to do something for me...
      but they arent going to.
    1. eg6motion's Avatar
      eg6motion -
      Quote Originally Posted by tom3k View Post

      the fine print says it all... having to spend a minimum of 99.00 a month on the individual line is absurd because it screws people that have standard family plans out of being eligible for the "promo" pricing. i thought that this was too good to be true. now all this says is that at&t cares about who is paying them more. if your are eligible to upgrade in July August or September you should be able to upgrade regardless of your financial contribution to the company is. That is going to single out more people than if they were to just have kept it the way it was and held firm the upgrade policy they had. Creating this one didnt solve the problem. It created a new one. I am back to waiting until the 10th of July to be able to get a 16g 3gs for 199.99 just because I am not the same customer as the guy that pays $30-40 more than me a month. But as at&t reps are quick to point out... they really would like to be able to do something for me...
      but they arent going to.
      Wish mine was in July, I bought the 3G on launch day and I am not upgrade eligible until next MARCH. guhhh
    1. reanimationxp's Avatar
      reanimationxp -
      What the hell is with all these people that are eligible to upgrade in July and August??

      I bought the 3G the day it came out and I'm not eligible until January 1st of 2010. I called in and the rep said it's always a year an a half before you're eligible to upgrade on any phone. Seems like bullsh!t to me since I KNOW I've upgraded RAZR's and whatnot in the past every year.

      However, I did extract piece of good news for some people.. the internal memo that ATT reps are getting says that anyone who PURCHASED AND ACTIVATED the iphone 3g within jun-sept of 08 are eligible for the upgrade, so the main article text here is wrong. I'm 100% certain on this part, as I would have been eligible and she was ready to do it until I found out about the 99.00/month requirement and about **** a brick.

      I'm glad the petition worked for some of you but still pissed to be a second rate customer as usual. Lot of good all this **** did.
    1. GrabYourWeapons's Avatar
      GrabYourWeapons -
      I emailed AT&T and they pretty much told me they couldn't do anything for me. Where I am an add-a-line on a Family Plan, they said they can't do anything.... I fit every other criteria but apparently my line doesn't cost 99+ dollars when my family plan is like 160-180 a month.

      I think that's pretty crappy because I am still paying them money, but they show no mercy!

      Way to go AT&T.... someone needs to find a way around this because I think they should give the discount to anyone who had the 3G within the first few months... Of course we are going to be loyal customers because AT&T is the only carrier in the US to carry the iPhone, I'm not switching carriers, lol.

      Suggestion?