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  • Apple & AT&T Only Allowing One iPhone Replacement Every 18 Months
    For the next 18 months poor Roney can not buy another iPhone. Why? Because Apple and AT&T suspect him of being a jailbreaker. After losing his iPhone Roney was willing to pay full price to buy a new one but was completely rejected. The new policy of one iPhone replacement* every 18 months went into effect just a couple short weeks ago around the time Apple started contending the legality of Jailbreaking.

    Quote Originally Posted by Roney
    I unfortunately left my iPhone unattended for a brief period over the weekend and when I came back it was gone. On Monday, I went to visit my local ATT store and they were unable to sell me a new iPhone, even at the $499 price. Apparently I have had too many iPhones on my line. I then called customer care and was then bounced to an Apple store to see if they could sell me the phone. The same error occured on their system and the Apple employee advised that two weeks ago a new policy went into effect preventing them from selling too many phones on a line because people are jailbreaking them.
    I origninally bought an 8gb and returned it for a 16gb within the first 30 days of service. Now I lost my 16gb and they won't sell me another for 18 months! After using my lunch break I went back to work and decided I would try again at another ATT store. The next store said they had to deal with the same problem and asked me if I was attached to my phone number. They offered to cancel my line and start another, or add a line so that I could purchase an iPhone. I told them this was not an option because I had to pay an ETF through Verizon to keep this number and I would not part with it. I also did not need another line and would not pay more for monthly service, especially if I was about to pay $500 for a replacement iPhone. I then asked to speak to the manager who said that he would emails his ops team, whatever that means.

    So here I am waiting to hear from the manager and feeling like I am being punished for upgrading my phone early on. Also, why do they care how many phones I buy at full price? Any suggestions or help would be appreciated. Has anyone else had this trouble?
    [via The Consumerist]
    This article was originally published in forum thread: Apple & AT&T Only Allowing One iPhone Replacement Every 18 Months started by Cody Overcash View original post
    Comments 75 Comments
    1. zozodouce's Avatar
      zozodouce -
      why would anyone left an iPhone unattended,my iphone is like one of my kids and i have five of them,i would never left anyone of them unattented for a second.man are you sure you are telling us the real story i dont know anyone in this time of hightech toys that would leave an iphone unattended.iam not with att i got tmobile i paid 700$ for my in newyork you think i would ever leave my phone unattend hahahahhahahahahahaa.
    1. brotherbond007's Avatar
      brotherbond007 -
      Dude, Ebay..
    1. Bluprint's Avatar
      Bluprint -
      I work at the apple so I could tell you that your only allowed to replace 1 iphone per line no matter what. Under Apple's policy your line is still eligible for replacement, but if you upgraded your 1st iphone 3g for another then systematically it shows as a replacement. Now the simple trick is to have a manager from apple call AT&T to have your contract reset. This would allow you to purchase a new iphone and add it to your existing line. The phone is tied to the contract and if you dismiss or reset the contract, your line then becomes eligible for replacement/upgrade.

      Each customer is eligible up to five phone per line. and 1 replacement for each
    1. Napoleon_PhoneApart's Avatar
      Napoleon_PhoneApart -
      Quote Originally Posted by andypropaganda View Post
      You know, and the way they present themselves, it seems that they would almost like the idea of creativity, originality, being different, and doing your own thing. But nope.
      Apple likes the idea of their own creativity and doing their own thing, not anyone else's...
    1. imbuggin's Avatar
      imbuggin -
      Quote Originally Posted by Bluprint View Post
      I work at the apple so I could tell you that your only allowed to replace 1 iphone per line no matter what. Under Apple's policy your line is still eligible for replacement, but if you upgraded your 1st iphone 3g for another then systematically it shows as a replacement. Now the simple trick is to have a manager from apple call AT&T to have your contract reset. This would allow you to purchase a new iphone and add it to your existing line. The phone is tied to the contract and if you dismiss or reset the contract, your line then becomes eligible for replacement/upgrade.

      Each customer is eligible up to five phone per line. and 1 replacement for each
      I am confused how could you have five phones on 1 line?
    1. andypropaganda's Avatar
      andypropaganda -
      By being a ninja.

      But seriously, I think he either means five phones per one master line (ie family plan) or five phones throughout the life of your contract with that line? Maybe.
    1. JerseyScottie's Avatar
      JerseyScottie -
      breech of contract.. nuff said
    1. eg6motion's Avatar
      eg6motion -
      Quote Originally Posted by jimmybino View Post
      WHAT I DON'T UMDERSTAND IS IF UR BUYING A iPHONE AND PUTTING IT ON A LEGITIMATE AT&T WIRELESS #...THEN THERE SEEING THAT UR NOT USING IT WITH A DIFFREBT SIM CARD FROM ANOTHER CARRIES...SO AS LONG AS UR iPHONE HAS BEEN ACTIVATED ON THAT LINE AND THEY COULD SEE THE MINS BEING USED AND THE ACTIVITY...(DATA..ECT....)THEN WHY SHOULD THERE CARE....WHY WOULDN'T THEY WANNA TAKE UR MONEY...THIS IS THE STUPIDEST THING I EVER HEARD OF!!!!!
      blame apple, not ATT. ATT is at the mercy of Apple regarding iphones.
    1. Bluprint's Avatar
      Bluprint -
      Sorry I was in a hurry to leave, what I meant was 5 phones per customer. Each iphone needs an independent line. Customers are also allowed 1 replacement per phone, therefore in a lifetime each customer is only allowed to buy 10 iphones.

      This is apple's policy. They do this to prevent greedy resellers to jailbreak with crappy firmware and sell them outside the US (giving apple a bad rep). My only advise to resellers is don't use the same creditcard.
    1. THAFLiP101's Avatar
      THAFLiP101 -
      That sucks. My only suggestion is to buy one from ebay and just get a new sim card from at&t. That's what I did and I have 3 iPhones. An 8GB and 2 16GB. They all work too
    1. confucious's Avatar
      confucious -
      3 iPhones?

      You have 2 hands and 2 ears - the mind boggles as to what you do with the 3rd one....
    1. THAFLiP101's Avatar
      THAFLiP101 -
      LMAO!!!! I use the 8GB this is JailBroken for testing, one 16GB that is JailBroken for Fun and to show off to ppl and the other 16GB for regular use. But I did test them all out with my original sim card through AT&T and they all work.
    1. flyinpilot's Avatar
      flyinpilot -
      If your gonna spend that much money just buy one online....but i think its retarded for apple and att not to sell you a brand new iphone for full price...
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by flyinpilot View Post
      If your gonna spend that much money just buy one online....but i think its retarded for apple and att not to sell you a brand new iphone for full price...
      What do you think is 'full price'?
    1. Melech518's Avatar
      Melech518 -
      Its so much easier just to find someone with an ATT contract, like old people ha, and use their upgrades....I know I will get some hate for this