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  • Apple & AT&T Only Allowing One iPhone Replacement Every 18 Months
    For the next 18 months poor Roney can not buy another iPhone. Why? Because Apple and AT&T suspect him of being a jailbreaker. After losing his iPhone Roney was willing to pay full price to buy a new one but was completely rejected. The new policy of one iPhone replacement* every 18 months went into effect just a couple short weeks ago around the time Apple started contending the legality of Jailbreaking.

    Quote Originally Posted by Roney
    I unfortunately left my iPhone unattended for a brief period over the weekend and when I came back it was gone. On Monday, I went to visit my local ATT store and they were unable to sell me a new iPhone, even at the $499 price. Apparently I have had too many iPhones on my line. I then called customer care and was then bounced to an Apple store to see if they could sell me the phone. The same error occured on their system and the Apple employee advised that two weeks ago a new policy went into effect preventing them from selling too many phones on a line because people are jailbreaking them.
    I origninally bought an 8gb and returned it for a 16gb within the first 30 days of service. Now I lost my 16gb and they won't sell me another for 18 months! After using my lunch break I went back to work and decided I would try again at another ATT store. The next store said they had to deal with the same problem and asked me if I was attached to my phone number. They offered to cancel my line and start another, or add a line so that I could purchase an iPhone. I told them this was not an option because I had to pay an ETF through Verizon to keep this number and I would not part with it. I also did not need another line and would not pay more for monthly service, especially if I was about to pay $500 for a replacement iPhone. I then asked to speak to the manager who said that he would emails his ops team, whatever that means.

    So here I am waiting to hear from the manager and feeling like I am being punished for upgrading my phone early on. Also, why do they care how many phones I buy at full price? Any suggestions or help would be appreciated. Has anyone else had this trouble?
    [via The Consumerist]
    This article was originally published in forum thread: Apple & AT&T Only Allowing One iPhone Replacement Every 18 Months started by Cody Overcash View original post
    Comments 75 Comments
    1. reeko's Avatar
      reeko -
      Quote Originally Posted by A.T View Post
      I've never signed up for an iPhone contract and I never will, I hate contracts. I'm going to buy the new iPhone if it's any good on payasyou go. I'm on O2 so they sell payasyougo iPhones here.
      Please read my post.

      Pay As You Go iPhones must be bought using a credit/debit card and are limited in the same way that contract iPhones are. 1 per customer.

      You'll have no problem getting yourself 1 the same as you would a contract, but want 2 within the set time periods? Good luck.
    1. greenleaf187's Avatar
      greenleaf187 -
      Quote Originally Posted by XenoSaber View Post
      Um.....Dude, I don't think that you want to be spreading that around. From the sounds of it, you're "family member" was doing what they made this idiotic rule to stop. No one in any family is going to need 15 iPhones. When I bought my 3G 16GB a year ago, there were 3 chinese guys ahead of me in line trying to buy 15 iPhones. You know what they were doing with them, of course. So the Apple Store manager took them asside and let the rest through, telling them that they needed more info or something. By the time that they were ready to sell to them they only had 3 left for the day.
      Actually she bought it from Apple themselves. They allow/used to allow you to get 5 iPhones per person. Trust me she has no intentions of opening an iPhone factory or selling it matter of fact ... she gave away all of them as presents... she also got 15 sim cards with those iphones, all which went to garbage.
      What I am trying to say is if you need 15 iPhone, you can get them no matter what, even from Apple or AT&T itself. You just need to bring in 15 people with ids
    1. techgirl's Avatar
      techgirl -
      New phone? In June? Humh?
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by reeko View Post
      Please read my post.

      Pay As You Go iPhones must be bought using a credit/debit card and are limited in the same way that contract iPhones are. 1 per customer.

      You'll have no problem getting yourself 1 the same as you would a contract, but want 2 within the set time periods? Good luck.
      I just bought mine off eBay - cheaper and easier.
    1. jibaro3's Avatar
      jibaro3 -
      I replace my first iphone after jailbroke and months latter upgrade to 2.0and my iphone crash, the next iphone it overheat, the next iphone stay with the itunes logo on. I only jailbroke the first one then i stop doing it. 2 off the iphone that i replace from the apple store there where jailbroke before. I talk to the store manager after the message pop in there computer about send information to apple (bootladble error) Apple store responde that this iphone has been refurbush to the original setting of the phone with a new battery. Now I purchase the extra warranty for 3 years more and the only thing my contract said if I broke my Iphone with any fisical damage the warranty will be wave and I have to paid full price. This is for att customer i dont now how it work with T-mobile or other company jailbroke. This company is so **** that I getting txt message from att that my new Iphone 3g does not have a data plan and the one i have is from the early iphone when i call att they say that there never change the imei # so they can change it for a year. My new 3g iphone is not jailbroke and i the old phone i only use it as a ipod. If i get a big bill i will cancel my contract and go back to verizon.
    1. martin03's Avatar
      martin03 -
      looks like apple and At&T forgot how to do business...isn't everyone's case just to sell the goods for the money? i mean as long as they are getting the money from people willing to pay the full retail price for the iPhone what do at&t or apple care? a customer can do whaterver they want with their iPhone? this is ridiculous in every way...Don't get me wrong i understand the reason behind this, but in this case they are loosing the money that they seemed to want from us at first; it doesn't make sense to me. wow, and i was about to go for AT&T....i guess not anymore.
    1. one1's Avatar
      one1 -
      Well here's the deal....... ATT locked me to an IPHONE contract. They have to sell me an IPHONE to continue the contract if I lose it. They have to replace the IPHONE at my expense if I lose it, or they have to DROP MY CONTRACT. They can't NOT sell me a replacement phone AND hold me to contract. At that point they are breaching contract by not allowing me to purchase a replacement phone under the IPHONE contract and plan I signed. They can't give me a cheap replacement, I signed up for an IPHONE plan for an iPHONE.
    1. imode's Avatar
      imode -
      Quote Originally Posted by dsg View Post
      This is getting ridiculous

      I remember when you could buy a product take ownership of said product do what you liked with it, if it was faulty get it replaced, if you broke, lost it or had it stolen you could just go and purchase a new one no one cared

      he could just buy an iPhone from eBay, you never know he could end up buying his own back
      I remember when you had to lease your house phone from the telephone company and that it was illegal to install 3rd party equipment on your phone line (which was hard to do anyway since 3rd party equipment wasn't available in the US back then)
    1. Poseidon79's Avatar
      Poseidon79 -
      Ebay and Craigslist. Why purchase at MSRP when they're going for much less online? I understand about a warranty... but it's a risk.
    1. chachlate's Avatar
      chachlate -
      Is the suspicion of jailbreaking based purely on the amount of time between phone purchases or is there something deeper going on here?
    1. cellmate75's Avatar
      cellmate75 -
      Wow I used to think apple was god, but now they are just being dicks
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by cellmate75 View Post
      Wow I used to think apple was god, but now they are just being dicks
      Most gods are
    1. reeko's Avatar
      reeko -
      Quote Originally Posted by chachlate View Post
      Is the suspicion of jailbreaking based purely on the amount of time between phone purchases or is there something deeper going on here?
      It is cheaper for eastern european buyers to buy iPhones that are yellowsn0w unlocked than it is to buy an Apple IMEI OTB unlocked iPhone.

      That is the problem.

      Jailbreaking and yellowsn0w go hand in hand, so this will just fuel the Apple vs. Jailbreaking War (Which doesn't really exist).

      Apple only care when their bank balance starts getting affected i.e, less app sales (cracked apps) and lower unlocked OEM iPhones (yellowsn0w).

      The iPhone was never unlocked officially before and there never used to be an app store - and Apple never once made any rediculous rules or statements.
    1. sziklassy's Avatar
      sziklassy -
      Quote Originally Posted by andyjoneski View Post
      Could the contract not be canceled and you go to another store and sign up for a new one? or EBAY it up !
      He stated that he didn't want to cancel the contract because he wanted to keep the number. It sounds like ATT was willing to cancel his contract for free and start a new one as well, for free even. If that is the case I don't feel he has much of a right to complain. Keeping your phone number the same isn't exactly a right protected by the constitution. Hell, if they wanted to they could even change your number on the fly without any notification, I would think. The reason they don't is because, well, that would be bad business.

      That being said, having had ONE phone that he returned for another one (obviously the jailbreak wasn't an issue here, he returned it, not sold it) and then losing one (yes, I guess he could have jailbroken and sold that one, at least from the eyes of ATT), I don't see why that would count as too many lines. I had heard of people breaking 3-4 phones (they even posted on MMI about it). They did get sorta hustled at the store for having bought so many lines but it wasn't a big deal. I say at least give people 1-2 replacements before you put a ban on their account... This, also, is bad service.
    1. Sherm23's Avatar
      Sherm23 -
      I can attest to this. On the 5th of February my committed suicide via toilet bowl. I immediately went to an AT&T store to buy a new one and they told me spot on that I was not allowed to on that line. I then drove 72 miles to the Apple store and they told me no, but they dod appreciate my honesty and tried to help me with some warranty stuff...no joy. I ended up buying one on another line I have.

      I questioned a few people in both organizations that I know (both happen to be managers) and they told me it was to fight "illegal" sales. I pointed out that had they taken mine and sold me a new one even at full price, which i was willing to pay, then I wouldn't be forced to fix the phone and sell it on Ebay. In my situation their answer was absurd to the point that it actually caused me to circumvent their rules and make a slight profit on the whole situation. I say my situation because I was fortunate to have to only replace a dock connector. Good as new!!
    1. confucious's Avatar
      confucious -
      Quote Originally Posted by sziklassy View Post
      Keeping your phone number the same isn't exactly a right protected by the constitution. Hell, if they wanted to they could even change your number on the fly without any notification, I would think.
      If this is the case, i am so glad I live in a civilised country!
      I have had the same number since my first mobile nearly 10 years ago and have every right to keep it.

      You don't seem to have any rights in America - it all seems to be how much you can pay. Unfortunately we seem to be taking your lead...
    1. cpjr's Avatar
      cpjr -
      Someone will die if I cant upgrade to the new iphone (assuming its coming out) this summer like a sucker
    1. tylermorgan's Avatar
      tylermorgan -
      I went yesterday with my friend to AT&T, he has the original iPhone, he still had close to 9 months left on his 2 year contract. They simple upgraded him to the new iPhone and had him resign a new 2 year contact. Its really weird that AT&T wouldn't let you even simply purchase the phone out right.
    1. Filo01's Avatar
      Filo01 -
      here in australia there is no limit , poeple i know have gone through 4 iphones!!
    1. n00neimp0rtant's Avatar
      n00neimp0rtant -
      Quote Originally Posted by bnlstr View Post
      What would Jailbreaking have to do with replacing a lost phone???
      It doesn't. But how do they know if the phone you claim you "lost" isn't actually listed on eBay?