Apple Begins Headphones Replacement Bonanza!
Apple wants to replace your headphones free of charge - that is, those that came with a third-gen iPod shuffle sold somewhere during the year that spanned February 2009 to February 2010. Why the replacement you ask? There's a chance many iPod owners already know the answer to this one.
The replacement bonanza comes as a result of malfunctioning headphones specially designed to control the iPod shuffle. By Apple's own admission, a "very small percentage of iPod shuffle owners" have complained of dud controls, shoddy performance, and random volume increases and decreases. If your headphones have had any of the above problems, they're not possessed, they're faulty. And Apple wants to replace them free of charge.
According to Apple, you can find out if your headphones are covered by the replacement policy if they bear any of the following serial numbers that range from xx909xxxxxx and xx952xxxxxx to xx001xxxxxx and xx004xxxxxx. The serial number on the third gen iPod shuffle can be found on the back of the device near the bottom (beneath the clip).
If you have a pair of these headphones, Apple asks that you take advantage of Apple's Online Service Assistant. Simply select "Replace part or accessory," choose "headphones," and then turn in your serial number, billing/mailing info and credit card information. You'll then receive by mail a pair of replacement headphones and a box in which to return the defunct pair. Apple, however, says that a trip to your nearest Apple retail store will also take care of the problem.
It should be noted that Apple is not extending warranty coverage of the 3rd gen iPod even though the headphones have been recalled.