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  • New Email from Jobs Addresses Trackpad Issue


    The user complaints and inquiries along with professional reviews that point to the glass trackpad issues, have elicited an email from CEO Steve Jobs.

    It has now been affirmed that the glass trackpad has some functionality quirks in some of both the new unibody MacBooks and MacBook Pros (no surprise here since it’s the same trackpad). The problem reported about some of these Macs, is that the trackpad is not registering every “physical” click. As one user describes this issue:

    "Every 50 clicks, my trackpad will stop responding for five to clicks…Generally this will resolve itself given a few seconds, and is not directly dependent on number of times the trackpad is clicked while unresponsive."

    It was only yesterday that a new MacBook Pro owner received a phone call from an Apple Representative in response to his complaint about his trackpad not registering every physical click. The Apple Representative supposedly said that Apple was “researching the clicking issue,” but did not yet have a solution.

    “He told me that Apple is researching the clicking issue. They have no resolution of it and, of course, there’s not really an official acknowledgment of it, but they are checking into it because they’ve heard the complaint frequently.”

    Now, however, it appears there has been official acknowledgement as another customer having the issue emailed Jobs, and received one of Jobs characteristically short replies,

    “Software fix coming soon”

    So it seems that Apple can solve the whole problem with just a software fix…and this will likely apply to both the MacBooks and the MacBook Pros because the trackpad on both is essentially the same.

    I am glad that some of you with new MacBooks and MacBook Pros, have not been having the problem. Maybe it’s just on certain notebooks that were not properly made/formatted. At any rate I am happy there is a fix coming so soon, I just hope it works completely…I guess this is what I get for buying the first iteration of a model!

    Sources:
    Software Fix for MacBook Pro Trackpad Issue "Coming Soon" - Mac Rumors

    AppleInsider | Apple readying software patch for quirky MacBook trackpads
    This article was originally published in forum thread: New Email from Jobs Addresses Trackpad Issue started by AppleChic View original post
    Comments 12 Comments
    1. billchase2's Avatar
      billchase2 -
      while it's not affecting me (yet), i'm glad to hear a fix is around the corner. especially since i'm hoping to pick up a new macbook or macbook pro within the next month or two...
    1. ALL DAY's Avatar
      ALL DAY -
      ^What he said. I really like this new MB and would be disappointed if it didn't function well if I ever scored one.

      I'm also surprised it's supposedly going to be a software fix. I guess we'll have to wait and see.
    1. BlackWolf's Avatar
      BlackWolf -
      lol jobs' emails are simply the best o.O

      suprises me it's fixable through a software-update though, but glad to hear it. makes me wanna buy the new macbook again ... when it gets a little cheaper
    1. hybirdd's Avatar
      hybirdd -
      hmmm i dont seem to have it
      but it just might be becouse i have the wirless mouse i dunno
    1. cricketlang's Avatar
      cricketlang -
      i personally dont like macs at all but i do respect the fact that steve jobs himself is always working even with the lowest end customers to work and help out. that makes him respectable in my eyes. I care nothing about the glitch other than that it proves that macs arent perfect but i am starting to have more respect for steve jobs as a person and business man
    1. f3nd3rmus1c's Avatar
      f3nd3rmus1c -
      so it is the physical click... that's a relief.. i just use the silent "tap" method :]
    1. tattoojack's Avatar
      tattoojack -
      this couldnt just be an update to the previous thread in the news section?
    1. Poseidon79's Avatar
      Poseidon79 -
      Quote Originally Posted by tattoojack View Post
      this couldnt just be an update to the previous thread in the news section?
      YEAH! How dare you write a whole new comprehensive news article with updated info and sources... the nerve of some people cluttering up the home page, UGH!

      Seriously... great news about the issue being resolved
    1. buckeye826's Avatar
      buckeye826 -
      I have had the new macbook for a few weeks now and I know exactly what this guy is talking about mine will do the same thing. The computer is great though best I've ever had or worked on and I've owned 2-3 a year since 1996 I'm keeping this one till a tablet mac is out
    1. WillyDavidK's Avatar
      WillyDavidK -
      Quote Originally Posted by cricketlang View Post
      i personally dont like macs at all but i do respect the fact that steve jobs himself is always working even with the lowest end customers to work and help out. that makes him respectable in my eyes. I care nothing about the glitch other than that it proves that macs arent perfect but i am starting to have more respect for steve jobs as a person and business man
      Well that's because there really are no 'low end' mac products, and because of the concise, and relatively small product line that Apple offers (2 lines of laptops, 1 line of all-in-one desktops, 1 line of towers, 1 line of mini computers, and 1 line of server computers)
    1. andrewe13's Avatar
      andrewe13 -
      i'm on a macbook pro , new ones. this is a problem too for me, but its not lik ecrazy. i sometimes dont even notice it until i think about it that i just clicked twice or it didnt really click idk. sweet that theres gonna be a fix. but these new 15'' mb pros are REDICULOUSSSSSSSSSSSSSSSS!
    1. Cartier1's Avatar
      Cartier1 -
      This is my second new macbook pro with the same problem,i went to change one the last week for that problem and the new one has the same trackpad problem!

      I hope apple fix it via software update =) cause these macbook's pro are performing very well on games!