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  • Apple Investigates Problems with New MacBook Pros


    There are substantiated reports about a new MacBook Pro owner emailing Steve Jobs about issues he has been having with the glass trackpad and hinge. It is purported that he received a prompt reply via the telephone from an Apple Representative addressing his issues.

    The main problem he reported is the new glass trackpad's failure to register every single click, a problem that has been noted in several reliable reviews of the new MacBook Pros since their release. The representative that called back supposedly said that Apple is looking into the complaints, but does not have an immediate resolution.

    I am one of these new owners too…and relative to my previous archaic iBook G4, almost anything would be spectacular in comparison. However, I too have noticed this issue of the trackpad not picking up every single click. While the trackpad is a dream to use as it feels great to the touch and looks awesome, this is pretty annoying. I think the ad campaign Apple released where a representative said their teams toiled for long periods of time getting the “coefficient of friction,” just right, was a little off.

    The user also complained about the display hinge on the new model, which now has a better feel but uses less friction to shut… and this allows the lid to fall shut by gravity when held at an angle. However, the Apple representative who called back said the new hinge was designed to function in this manner, so it's less stiff.

    I have no complaints about the hinge, I consider it improved from the experience I have had. When I used a friend’s MacBook, the model right before the most recent update, the lid was so stiff to open that when you did open it your hand would sometimes slip off and the lid would slam back shut. The new lid on mine is working much better, but that’s just my experience.

    I do hope Apple offers to do something about the trackpad, although I think it’s a long shot given their history.

    Source: AppleInsider | Apple investigating problems with MacBook Pro's glass trackpad
    This article was originally published in forum thread: Apple Investigates Problems with New MacBook Pros started by AppleChic View original post
    Comments 26 Comments
    1. f_itunes's Avatar
      f_itunes -
      Quote Originally Posted by CAPcadetJC View Post
      Get a life!
      Get a Mac!
      Macs are for the trendy non tech savvy computer users. 99 percent of mac users I know/have met can't actually tell me why there machine is supposedly so much better. They lack the hardware knowledge to defend why macs are 2/3 more expensive than PC's for the exact same hardware.

      OSX is simplified way to far so that the end user loses far to much control over there machine. Get a life get a mac??? I have a life and it involves using my computer the way I want too, not the way some idiotic company in california thinks I should.

      In response to blackwolf, the Dock is the most confusing part of any GUI I've ever suffered thru having to use. When a program is closed it's still on the Dock, when it's open all that changes is a small black mark under it's icon. Then when I close that programs windows said program remains open?????? I'll never understand the logic of keeping the program open and menu bar still up top even though every instance of the program is closed. Nor will you ever be able to tell me the dock is anywhere near as efficient as my taskbar in XP.
    1. tsunami78's Avatar
      tsunami78 -
      Quote Originally Posted by BlackWolf View Post

      2. mac os x is as complex as windows, but you're right windows is made for a lot of different hardware while mac os x is made for a specific hardware - but that's neither a pro nor a con for windows or mac
      3. well, not fully true. mac os has it's advantages over windows. it's more stable, the memory and CPU managment is way better, the x64 and multicore supports are better and stuff like that. besides that, apple developed most of the inovations/features of todays operating systems and because of that a lot of features are just more developed on mac os x than on windows (take the search, for example, the dock (which windows 7 will copy btw), widgets, stuff like that.

      I guess what I'm trying to say: Mac OS X is the more developed and faster, more stable operating system. BUT it's only usable on macintosh computers and because of that you are less flexible with the machine you're using it on and it's pretty pricy since macs are very pricy.

      that's it. I guess like a million people said that before me but: It's not about better or worse, it's just about what you need as a user. period. the same applies to the iphone btw. if you need bluetooth and MMS the iphone is like the worst phone in the world for your needs.
      A couple of issues with your points. I take it you're not extremely familiar with the development of OS X vs. Vista. First let me preface by saying that I am not a fanboy of either. I use them both on a regular basis, and feel that they both have their advantages/disadvantages.

      The argument that PC's run on many different types of hardware vs. Macs is very pertinent to this discussion. This control of the hardware is one of the key reasons OS X is so much more stable than Windows. Every PC is running on a different configuration of hardware. It is impossible for Microsoft to address every potential bug introduced by hardware vendors' drivers. That said, the hardware vendors can introduce all sorts of stability issues in Windows because they wrote their hardware drivers poorly. This is not an issue with Windows, but rather the many competing hardware vendors out there. This is an advantage for Apple because they can tightly control the platform their operating system is running on, thereby increasing overall performance and stability. It's an advantage for PC because you can customize your hardware to your specific needs (not to mention the fact that you can build your own PCs much more cheaply)

      As far as development, OS X was built on top of BSD which is an open source flavor of Unix, similar to Linux. Apple did not build OS X from the ground up, rather took an excellent open source OS and customized it to their needs. The do continue to polish the OS and have done considerable work to improve it's performance and UI, but again Apple didn't develop it from top to bottom (Nor IMO should they have.) Apple also incorporates advancements to open source software into OS X, so they benefit as the open source community continues to develop BSD. That said, resource management on OS X does have some notable advantages vs. Vista, however; Windows is not far behind.

      Windows on the other hand was completely written from the ground up by M$. They have put VAST sums of money into the development of Vista, far more than Apple btw. As far as stability is concerned, that's a red herring. If you install Windows on a PC with fully supported drivers, and well written applications it is just as stable if not moreso than OS X. I have a Vista machine at home that I use on a regular basis that has never crashed on me. The only time I've ever had to reboot it is for software updates.

      The same cannot be said for my Leopard Macbook Pro. I have to reboot my Macbook Pro several times a week, or I get the beachball of death. Mostly that seems to be related to when I use Safari and VMWare, but that's not always the case. My point being that a well configured operating systems, be it OSX or Vista, is only as stable as the applications/drivers installed on it. Windows just has a lot more 3rd party vendors writing apps/drivers for it, so there are a lot more variables that can cause instability.

      In any case, I do agree with your point that it's just a matter of what the individuals' needs are as to which OS is a better choice. I do feel that Apple products are overpriced, but on the same token I'll still probably buy a new MBP.

      Cheers
    1. NSXrebel's Avatar
      NSXrebel -
      Quote Originally Posted by cricketlang View Post
      Whatever happened to "it just works"? Everyone wants to use a mac because its SOOO much better than a pc and it just works and has no problems. uhhhh yeah...whatever. This is proof that Macs are just as bad and have flaws too. using a mac just requires less intelegence...using a real operating system actually requires an IQ of over 50.

      If you agree just hit that <img src="http://www.modmyi.com/forums/images/mobile/buttons/post_thanks.gif">
      Intelligence, I see you lack. So I wonder what OS you're (not your) using? Win 3.xx?

      One thing for sure, ALL operating systems have their faults, weaknesses, and shortcomings.

      People always bring up the argument, you can build a PC for less money than a Mac or prebuilt PC. The thing is most consumers are pretty computer illiterate. They don't have the knowledge to put together a computer.

      Personally, I believe if you need a computer for the most basic of needs (this is the majority of people), it's not worth it to build your own. I'm talking web browsing, email, word, listening to music. You can buy a whole system for ~$400.

      Back in the day, when all computers were more expensive, yes it was WAY cheaper to build your own.

      In the entertainment industry, MacBooks/Pros are the de facto computers of choice. There they have proved to be far more reliable than Win based machines. Almost all DJ friends I know are running MacBooks. Several are recent Mac converts. It took viruses/malware to infect their notebooks and freeze while performing at clubs, for them to make the switch.

      DJ's run Serato Scratch Live, also the industry standard in DJ software. It is available for both Windows and Mac.

      So yeah, use what you like/want/can afford.
    1. dale1v's Avatar
      dale1v -
      NSXRebel. The only thing you need to avoid most, if not all viruses is Common Sense 2009. I hear it comes cheap, but people don't want to buy it, and they often catch what I call:

      CHSS: Click-Happy Stupidity Syndrome. This is a disease where people click links in LimeWire to movies that are 300kb in size, where people think that Zango toolbar is useful, and where people believe that they are the "1 millionth visitor!" to some shady website. I don't have this syndrome, at least I think not.

      Another argument I've heard, is...
      "My friends PC's break down all the time, it's lame. get a mac"...No....tell your friends not to put their wet towel over the fans at the back of their case, hoping that it will dry the towel faster...

      Dear Blackwolf
      I will be heartbroken if Windows 7 takes the dock (which they won't, if you look at the pre-beta, it's a glass taskbar).

      I've used dock several times on my hackintosh installation, and after the novelty of having apps genie in and out of it and the hover over magnifcation on the icons wore off...I started seeing flaws in it:

      > icons and minimized windows aren't labelled (you need to pass your mouse over them to see what it is, then click)

      > If you're not careful and don't have 3rd party software (Dck Dctor, to space icons), it will become messy and unorganized.

      I switch between windows very fast, but I like them minimized to avoid clutter, and while OS X can make app switching easy, I despise some limitations.
      Expose, for example. That makes app switching rather easy. But, unlike Windows, I hate when apps are minimized in OS X; you can't switch bewtween them easily by using alt-tab or Expose. You need to go back into dock and open them. This in my experience significantly reduces productivity.

      Having used and gotten accustomed to both OS's and to both interfaces, I can say that I used OS X for browsing the web and watching videos and other goodies but I use windows for my work.

      OS X and Windows both have their UI and usability advantages and disadvantages, but if I was a businessman or something, running through reports like a madman, I would most definitely feel more comfortable in Windows.

      I look forward to how ribbon interface in Windows 7 will turn out, in Office 2007, it
      was very easy to learn, easier than the toolbox in Office 2008 on Mac is...

      Conclusion: Assuming that MS know what's good in their UI, they won't switch to the lathargic, eye-candyish Dock (which Apple recently patented ).
    1. CaptainChaos's Avatar
      CaptainChaos -
      What's good in their UI? Errm all of the eye-candy introduced in Vista came from Linux and Apple. The only difference? You have to have a beast of a machine to run it on Windows.

      I have used Windows, Linux, and Mac and have had issues with all of them. None of them are perfect.
    1. dale1v's Avatar
      dale1v -
      As I said, the fact that you can switch between minimized windows, resizeable windows from every corner, there are lots of benefits. I was talking UI, not GUI so I wasn't really referring to Vista specifically. There's a lot of nice in XP too you know