ATT Overcharging iPhone and iPad Users
A class action lawsuit filed against AT&T is alleging the company is "systematically" overstating data usage for iPad and iPhone users.
The group of lawyers heading the suit hired an independent computer firm to measure every time a group of iPhones and iPads used data in some way. Then they compared the observed data usage to the data usage AT&T claimed the devices used on their monthly bills. The lawyers claim that AT&T systematically over stated data usage by 7-14%. In some cases usage was overstated by as much as 300%. Every device tested was overcharged.
The piece, shown on NBC's Today Show, contends that iPad and iPhone users regularly incur "phantom" data charges as well. One family complained about data usage being charged to their accounts while everyone in the house was asleep.
However, the obvious argument would be that the less technically savvy might not realize they have push notifications enabled, thereby incurring charges over night while the phone wasn't in regular use. This isn't the case though.
To further verify the claims of phantom data charges, and overstating, the lawyers purchased a brand new iPhone. They then turned off everything that could possibly trigger a data charge and let the phone sit for 10 days. When they checked the bill, 35 different data transactions had occurred during that time period.
AT&T's argument is there is a misunderstanding of how data usage is consumed and billed. They maintain there are many apps that run in the background or are automatically updated using data the consumer isn't aware of.
The lawyers admit the amount of extra money this costs consumers is small, $10-$15 a month, but with 20 million iPhone and iPad users that equates to big money. AT&T maintains most customers do not incur charges for exceeding their limits.
For some reason I don't trust AT&T very much when it comes to this story. Have any ModMyi users experienced this "systematic" overstating of data usage?