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  • ATT Overcharging iPhone and iPad Users



    A class action lawsuit filed against AT&T is alleging the company is "systematically" overstating data usage for iPad and iPhone users.

    The group of lawyers heading the suit hired an independent computer firm to measure every time a group of iPhones and iPads used data in some way. Then they compared the observed data usage to the data usage AT&T claimed the devices used on their monthly bills. The lawyers claim that AT&T systematically over stated data usage by 7-14%. In some cases usage was overstated by as much as 300%. Every device tested was overcharged.

    The piece, shown on NBC's Today Show, contends that iPad and iPhone users regularly incur "phantom" data charges as well. One family complained about data usage being charged to their accounts while everyone in the house was asleep.

    However, the obvious argument would be that the less technically savvy might not realize they have push notifications enabled, thereby incurring charges over night while the phone wasn't in regular use. This isn't the case though.

    To further verify the claims of phantom data charges, and overstating, the lawyers purchased a brand new iPhone. They then turned off everything that could possibly trigger a data charge and let the phone sit for 10 days. When they checked the bill, 35 different data transactions had occurred during that time period.

    AT&T's argument is there is a misunderstanding of how data usage is consumed and billed. They maintain there are many apps that run in the background or are automatically updated using data the consumer isn't aware of.

    The lawyers admit the amount of extra money this costs consumers is small, $10-$15 a month, but with 20 million iPhone and iPad users that equates to big money. AT&T maintains most customers do not incur charges for exceeding their limits.

    For some reason I don't trust AT&T very much when it comes to this story. Have any ModMyi users experienced this "systematic" overstating of data usage?

    Source: Today
    This article was originally published in forum thread: ATT Overcharging iPhone and iPad Users started by Phillip Swanson View original post
    Comments 106 Comments
    1. Extremador's Avatar
      Extremador -
      Okay now you guys got me in this argument too.

      I was hanging with my friend last night and I wanted to watch some videos on YouTube, but knew I was almost at my data maximum. I went and checked how much I had left: roughly 1.55 GB, so I knew I'd be okay, as also the last time I had a notification from AT&T was 2 weeks ago telling me I was at 65%.

      This morning I get a text saying I went over 100% and that $10 will be charged. I half-way flipped the hell out. Now I gotta call the "friendly" people over at AT&T and tell them my story, and how if they can't remove the charge, they can just go ahead and cancel the plan as well so that I can switch to Verizon for unlimited (and this time, not be blowing smoke up their asses.)

      Screw AT&T. I tried to tell them 2 weeks ago that I wanted to switch to Verizon and asked if they could offer me unlimited and all they said was they didn't feel it was necessary as I had never went over 2GB before (which is retarded, since I AVOID it to not have to deal with bs) and that I "should be good" until my next bill cycle.

      Should I call them and lie saying I wasn't even on my phone from 2 AM - 6 AM (when I was heavily using it) and say that I was sleeping like I do everyday, and then whip out what Fortex said earlier: ""If you can show me a itemized list of how much data was transferred and to what DNS/IPs in the past day, then you can have my $10."?
    1. PatrickGSR94's Avatar
      PatrickGSR94 -
      How could you have received notification that you were at 65% of your data, yet still have 1.55 GB remaining? If you had only used 0.45 GB that's only 23%.

      Unless you meant you had used 1.55 GB and only had 0.45 GB remaining (used 77%), then that would make more sense, and I can totally see how you would have gone over the 2GB with heavy YT watching over 3G.

      If the latter, then you have nothing to complain about and need to fork over the 10 bucks, and watch your usage better next month.
    1. i.Annie's Avatar
      i.Annie -
      There's a difference between some people. If you were heavily using it to your knowledge then there's nothing to say. But some people get charged when they actually were not using data. I for one don't believe I can be at 65% notified then the following day be over my allocated 2GB amount when I was sleeping. It could just be a huge delay in the system's updating just as well, which needs some adjusting IMO.
    1. Extremador's Avatar
      Extremador -
      Quote Originally Posted by i.Annie View Post
      There's a difference between some people. If you were heavily using it to your knowledge then there's nothing to say. But some people get charged when they actually were not using data. I for one don't believe I can be at 65% notified then the following day be over my allocated 2GB amount when I was sleeping. It could just be a huge delay in the system's updating just as well, which needs some adjusting IMO.
      I'm saying all I got was one notification, and that was the 65% one like 2 weeks ago. I'm not paying $10 extra bucks a month to have another GB. I'd rather cancel service and pay ETF and go right to Verizon. I'm pretty sure I could still get unlimited data.
    1. i.Annie's Avatar
      i.Annie -
      Don't get me wrong, by all means I don't like AT&T. I switched to Verizon For 6 months I paid $10 for 1 GB that doesn't carry over, and the data I did use supposedly within the new 1GB carried over to the next cycle rather than staying on the one I already paid extra for. So I agree with you, leave AT&T. I'm just saying, don't go trying to lie to AT&T saying you didn't use data that you acknowledge you did use. Not that even if you really didn't use it would they do anything about it anyhow
    1. Extremador's Avatar
      Extremador -
      Quote Originally Posted by i.Annie View Post
      Don't get me wrong, by all means I don't like AT&T. I switched to Verizon For 6 months I paid $10 for 1 GB that doesn't carry over, and the data I did use supposedly within the new 1GB carried over to the next cycle rather than staying on the one I already paid extra for. So I agree with you, leave AT&T. I'm just saying, don't go trying to lie to AT&T saying you didn't use data that you acknowledge you did use. Not that even if you really didn't use it would they do anything about it anyhow
      I wouldn't really mind the $10 charge if it either wasn't every month (so basically a "data overage fee" you paid) or if it was my account only. I have my phone on a family plan, and it's my mom that's really paying the majority of the bill. She already doesn't like having to pay for me to use data, so imagine what she's gonna say when the bill comes in $10 higher than what it is.