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  • New AT&T App 'Mark The Spot' Aims to Find Network Problems


    AT&T has released a new iPhone application on Monday, that aims to help find and correct Network problems. This comes as no surprise with all the recent struggles between AT&T and Verizon, arguing over who has the best coverage. We've all seen the commercials and the maps, and now it's our turn to have an input on what type of coverage we are getting.

    AT&T's latest FREE iPhone app, Mark the Spot, allows AT&T users to report problems with the network such as dropped calls, failed calls, no coverage, data failure, and poor voice quality . Using the built in GPS in your iPhone, it will then send a report to AT&T and provide a text message confirming a successful report.

    AT&T has listed the following features for its new software:
    • Simlicity of operation
    • Submit a real time report capturing local GPS coordinates at time and place of event
    • Submit a report after the fact when a customer is not at the place of event
    • Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
    • Submit optional specific comments about an event
    • Receive an SMS acknowledgement that the reported event was sent and received successfully.
    We can only hope that this means AT&T will gather all of those reports and begin to improve its network accordingly. The data would prove to be very helpful and AT&T can use it to determine where poor network coverage is affecting a lot of customers. However, what good is this if AT&T ignores this data? Is this app simply being released to make customers feel better about their problems?

    What do you think? Market Ploy, or real Improvement Strategy?

    Mark The Spot: iTunes Store Link



    EDIT CPJR: Credit to Limegrntaln for posting the news earlier
    This article was originally published in forum thread: New AT&T App 'Mark The Spot' Aims to Find Network Problems started by nickhesson View original post
    Comments 68 Comments
    1. hollow0's Avatar
      hollow0 -
      Quote Originally Posted by Fallguy View Post
      I'd like to say I get dropped calls while reclining on my chair in my living room while watching football . Fix it .
      lol!

      Quote Originally Posted by thevmax View Post
      Great! Now I can run an app that proves what I already know?!
      Bad Reception, dropped calls, etc. Why should I run an app on my time and do what AT&T is supposed to be doing all along?!
      So in order to help AT&T improve yours and everyone else's network coverage you want them to pay your for it? lol FAIL! That is sad to hear and ridiculous. If i had issues like others with service i would gladly offer up my location. Improving service is the goal and it's a win/win situation if it gets fixed. We get the great service or improved service and AT&T gets better credit.

      But no you want to be paid to make your service better pfft. You should remain with crappy service if you have any.
    1. psychodave's Avatar
      psychodave -
      This is pretty kewl if it actually works and they do something about it. Watch verizon will do the same on the droid next..
    1. TooSlo's Avatar
      TooSlo -
      Quote Originally Posted by psychodave View Post
      This is pretty kewl if it actually works and they do something about it. Watch verizon will do the same on the droid next..
      Might be nice for your friends who have the Droid to be able to tell you exactly where your AT&T service died, eh?
    1. recklesstryg's Avatar
      recklesstryg -
      I doubt that they will fix every problem. It is a good step to create a database that is user created to find problem areas.
    1. edwilk55's Avatar
      edwilk55 -
      Quote Originally Posted by aqan View Post
      I can already think of some places I'd use this app.
      I can think of several....and already have used it.

      Hasn't this been around for a while? Is this a new version of it?
    1. jayson9's Avatar
      jayson9 -
      I can see it now....... Verizon's new comercial using AT&T's own app to find bad spots on AT&T's map...... priceless!

      "Give Verizon a AT&T 3G coverage map and they will crap on AT&T for days. Teach them how to find all of their weak spots, and they will crap on AT&T for life!"....... again, priceless!
    1. one1's Avatar
      one1 -
      Sooooooooo it took Verizon to make ATT improve their service to it's customers and you think somehow this app is a game changer, eh? More poopieganda, different day.
    1. thevmax's Avatar
      thevmax -
      Quote Originally Posted by hollow0 View Post
      lol!



      So in order to help at&t improve yours and everyone else's network coverage you want them to pay your for it? Lol fail! That is sad to hear and ridiculous. If i had issues like others with service i would gladly offer up my location. Improving service is the goal and it's a win/win situation if it gets fixed. We get the great service or improved service and at&t gets better credit.

      But no you want to be paid to make your service better pfft. You should remain with crappy service if you have any.
      I've already called AT&T numerous times about fixing their poor reception and dropped calls, using my cell time. SO BACKOFF JACKOFF!
    1. Megum07's Avatar
      Megum07 -
      Actually it DOESNT use your cell time to call Att customer care, it registers as your m2m minutes. So why don't you calm yourself down, besides if you call snd yell at them like you do to someone in an Internet forum?? I wouldn't fix your service either.
    1. TooSlo's Avatar
      TooSlo -
      Quote Originally Posted by Megum07 View Post
      Actually it DOESNT use your cell time to call Att customer care, it registers as your m2m minutes. So why don't you calm yourself down, besides if you call snd yell at them like you do to someone in an Internet forum?? I wouldn't fix your service either.
      It depends if he had to use his mobile minutes on a Verizon phone to report the service outage with AT&T.
    1. voltron 3030's Avatar
      voltron 3030 -
      how about an app that targets their billing problems?
    1. thevmax's Avatar
      thevmax -
      Quote Originally Posted by Megum07 View Post
      Actually it DOESNT use your cell time to call Att customer care, it registers as your m2m minutes. So why don't you calm yourself down, besides if you call snd yell at them like you do to someone in an Internet forum?? I wouldn't fix your service either.
      OH Really, Megum07. Why don't you just bend over and take it like a man!

      Some of us, who use our cell phones for work 8 hours a day, rightfully expect them to work correctly! You probably think of a phone that does what it is advertised to do as a "concept"!

      ...or maybe ..."There's an app for that!" (No, there isn't!)
    1. Megum07's Avatar
      Megum07 -
      Wow. You're an idiot. A Pompous, into himself idiot. Honestly, you think a cell coverage is perfect 100% of all time, cause phone companies are in complete control over their network! sure...in a perfect world....bend over and take it like a man? How pathetic.
    1. xziteme's Avatar
      xziteme -
      I decided to D/L and try out this app just to see for kicks. After I submitted a problem spot, I noticed my GPS location on the Inrix Traffic app was totally off. It reported my location a mile away from my actual position. Also, it wasn't updating my GPS position in real-time. There was a long lag time before my position was updated. I tried other apps that pinpoints my location, and those were also all wrong.

      At home, my iPhone takes a long time to discover my WiFi network. I'd basically have to stand a few feet from the router and wait for it to discovery my network. Also, the range of a good signal is much shorter than before.

      I deleted the app and rebooted the iPhone and the problems persist.

      F&*K! SH!T!CR@P! This sucks! The app SUCKS!

      Any fixes?
    1. alias213's Avatar
      alias213 -
      Hey! You live in Kennesaw??
    1. hollow0's Avatar
      hollow0 -
      Quote Originally Posted by thevmax View Post
      I've already called AT&T numerous times about fixing their poor reception and dropped calls, using my cell time. SO BACKOFF JACKOFF!
      Like the other guy said it costs you nothing to call them and if you are so angry then switch providers and quit ******** like a lil school girl. Go find someone else to pay for your ignorance.
    1. KartRacer's Avatar
      KartRacer -
      Quote Originally Posted by hollow0 View Post
      Like the other guy said it costs you nothing to call them and if you are so angry then switch providers and quit ******** like a lil school girl. Go find someone else to pay for your ignorance.
      People like you are idiots. They have a contract with their customers to provide a service, if they fail to do that they are in breach of said contract and should be accountable for it. Why do you think they created this app and got their panties in a twist when Verizon called them out on their ****** service? Try getting them to release you from that contract without trying to make you pay an early termination fee. Like that's going to happen. How about this idea, pay as much percentage of your bill as much as you have reliable service and see how that goes. Morons like you who think that simply switching providers is like turning off a light make me laugh. You're stupid if you think they won't try and rape you on cancellation fees. Besides, what's wrong with complaining about having ****** service? They won't fix their problems if everyone just went along and got screwed over like you seem to be advocating. I suppose you think that AT&T is in the right for boasting about **** they don't have and raping people that leave because of it. I had great service where I used to live, had to move for employment, and now the service is a joke. Can't cancel my line because AT&T won't allow me out of my contract without paying a huge stupid fee. If I quit paying it my credit goes to ****.

      What's your solution there? Got any information the rest of us complainers don't know about?
    1. Riviera's Avatar
      Riviera -
      You guys are funny

      [IMG][/IMG]
    1. weazle23's Avatar
      weazle23 -
      Im prolly am going to be switching soon. But its noy at&t's fault you moved to a area with bad service. Like you said when you signed up you had good service. Im sure none of the cell companies would just say oh since you moved you dont have to pay us anymore.
    1. KartRacer's Avatar
      KartRacer -
      Quote Originally Posted by Riviera View Post
      You guys are funny

      And making fun of people with down syndrome is perfectly okay? You're an ******* too.