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  • New AT&T App 'Mark The Spot' Aims to Find Network Problems

    AT&T has released a new iPhone application on Monday, that aims to help find and correct Network problems. This comes as no surprise with all the recent struggles between AT&T and Verizon, arguing over who has the best coverage. We've all seen the commercials and the maps, and now it's our turn to have an input on what type of coverage we are getting.

    AT&T's latest FREE iPhone app, Mark the Spot, allows AT&T users to report problems with the network such as dropped calls, failed calls, no coverage, data failure, and poor voice quality . Using the built in GPS in your iPhone, it will then send a report to AT&T and provide a text message confirming a successful report.

    AT&T has listed the following features for its new software:
    • Simlicity of operation
    • Submit a real time report capturing local GPS coordinates at time and place of event
    • Submit a report after the fact when a customer is not at the place of event
    • Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
    • Submit optional specific comments about an event
    • Receive an SMS acknowledgement that the reported event was sent and received successfully.
    We can only hope that this means AT&T will gather all of those reports and begin to improve its network accordingly. The data would prove to be very helpful and AT&T can use it to determine where poor network coverage is affecting a lot of customers. However, what good is this if AT&T ignores this data? Is this app simply being released to make customers feel better about their problems?

    What do you think? Market Ploy, or real Improvement Strategy?

    Mark The Spot: iTunes Store Link

    EDIT CPJR: Credit to Limegrntaln for posting the news earlier
    This article was originally published in forum thread: New AT&T App 'Mark The Spot' Aims to Find Network Problems started by nickhesson View original post
    Comments 68 Comments
    1. hancoma's Avatar
      hancoma -
      Just downloaded it! Definitely will use as I always have 5 bars, but for no reason it drops to nothing and then drops calls inside the house.
      This occurs on both my 3g and the wife's new 3gs, so it is not a defective phone.
    1. TooSlo's Avatar
      TooSlo -
      Incoming anecdotal evidence:

      This morning, I'd noticed for the first time since I'd picked up an ATT phone, I had 3G service in my office. It wasn't 100% reliable, but indeed I had seen something I normally wouldn't until I was in my car and half way home.

      Saw the RSS feed for this thread and put two and two together. I'm curious if there is some correlation between an improvement in signal quality and releasing this application. I was in my office on Saturday and didn't have 3G service, but today something had changed.

      Update: I have received my text message about my service report. Took just under two hours.
    1. zozodouce's Avatar
      zozodouce -
      i'm glad to see at&t is trying to improve their services.
    1. southfrisco's Avatar
      southfrisco -
      At least AT&T is actually trying to utilize the software to help improve their service and this is a step. I find it rather strange though that they just released this after...two years of customer complaints about service. So Verizon, thank you for your attack ads. If nothing else it got AT&T to actually open their eyes to their poor network service. Maybe they can move a little quicker than a snail on this, now.

      Downloading now...this better not be a fart app disguised as an AT&T app....
    1. youngbrammer's Avatar
      youngbrammer -
      My dad used to work for AT&T and from what he has told me about the company, market ploy. I bet they know where the problems are and will work on them over time, but not because of this app. I've gotten a 3G[S] two months ago and have 3G service everywhere in St. Louis except Ladue (rich person area so they don't want cell towers, don't look nice enough). I never had a dropped call on AT&T (did a lot when it was Cingular though) until I got my iPhone. Now I've had like 10 and five that couldn't go start. Did get 3G in my friends basement with 5 bars; was 0-1 bar on EDGE! Now I kick their rumps with my service (they are T-Mobile, Verizon and Sprint)
      EDIT: Surprised that the texts take so long to be received. I was on the phone with AT&T and was told "We have just sent you a confirmation SMS. Is there anything else I can help you with today?" I got the SMS while I said "Nope, thanks for your help."
    1. warezit's Avatar
      warezit -
      If your phone is out of range of service, how the hell are you supposed to get GPS coordinates to tell them where you are?!
    1. hollow0's Avatar
      hollow0 -
      I think this is a great idea. I'm very sure AT&T will use this app to improve their network service. They have to do this in order to at least catch up to the competitor. I have great service for the most part but if this app will help others and help give them a better name than i'm all for it. I hope the bad image AT&T has right now changes in the long run.
    1. KartRacer's Avatar
      KartRacer -
      Quote Originally Posted by TooSlo View Post
      Anyone else notice the irony of the warning message to not use the app while driving, yet the map screenshot shows them on the interstate?

      Edit: Submitted a note of service, but still haven't received an SMS notifying that it'd been received. I think I'm going to keep track of the time, just to get an idea of what type of delays (if bad) there may be.
      It took me over 4 and a half hours to get the many I reported. Sad considering this is what it was made for, to report ****** service. I just wish AT&T would ******* admit their network is a joke and quit jerking everyone around.

      Every day when I go smoke, go to the bathroom, or anything that doesn't require me to have a wrench in my hand I'm sending in a report of some kind. That's actually how often I have problems. If I'm not in broad daylight my phone doesn't work. What's even more funny is I had to step out side, manually locate myself on the map, and wait for the no service to go away. I hate AT&T here, wish I was back where I used to live.
    1. Limegrntaln's Avatar
      Limegrntaln -
      I like how I posted this yesterday in the AT&T forum. Link it to my thread or something. jees
    1. cpjr's Avatar
      cpjr -
      Quote Originally Posted by Limegrntaln View Post
      I like how I posted this yesterday in the AT&T forum. Link it to my thread or something. jees
      Actually it was this morning, but still first. OP post corrected to reflect credit.
    1. KartRacer's Avatar
      KartRacer -
      Quote Originally Posted by Limegrntaln View Post
      I like how I posted this yesterday in the AT&T forum. Link it to my thread or something. jees
      Get over yourself. Geez. You really need credit for this? Your ego that fragile?

      Quote Originally Posted by warezit View Post
      If your phone is out of range of service, how the hell are you supposed to get GPS coordinates to tell them where you are?!
      Inside the map option you can move the pin around to the area where it occured. This confused me at first and I was laughing because I thought that it was my crappy service that made it think it was two miles or so away from where I actually was.
    1. tudtran's Avatar
      tudtran -
      Maybe AT&T need to get this app. I hate at&t.
    1. Limegrntaln's Avatar
      Limegrntaln -
      No I wasnt looking for credit KartRacer I was just asking if there was a way to link the threads, so there werent 2. I though it was about 11 my time when I posted it.
    1. TwinSouls's Avatar
      TwinSouls -
      I think theyll make improvments. They read peoples complaints about their coverage all over the internet and they know the iPhone is not gonna stay exclusive to ATT forever not to mention unlocking.The app wood a waist of there time to make if they're not gonna use it as inttended amd besides what do we (the consumers) have to loose? The service cant get any worse.Everything either stays the same or will get better
    1. brianlg's Avatar
      brianlg -
      I mean, at least theyre making it look like theyre attempting to help.. Nothing wrong with that. It's not like anything worse can come from this. I'm excited to try this out on my drive back to school tonight!
    1. realjaja's Avatar
      realjaja -
      wish tmob made the same app.... would be hysterical...
    1. metaserph's Avatar
      metaserph -
      This can be a double-edged sword. Either folks are going to abuse this and bring it to a screeching halt or they will actually contribute to providing useful info. to hopefully improve the network. As with everything in life, it's what we do with it.
    1. Fallguy's Avatar
      Fallguy -
      I'd like to say I get dropped calls while reclining on my chair in my living room while watching football . Fix it .
    1. thevmax's Avatar
      thevmax -
      Great! Now I can run an app that proves what I already know?!
      Bad Reception, dropped calls, etc. Why should I run an app on my time and do what AT&T is supposed to be doing all along?!
    1. rwin84's Avatar
      rwin84 -
      I hope this data gets applied. I havent dropped any calls lately but i have been having a ridiculous amount of data errors ( failed texts mainly ). It is growing very tiresome as most of the time a respring doesnt work, I actually have to reboot. :-(