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  • New AT&T App 'Mark The Spot' Aims to Find Network Problems


    AT&T has released a new iPhone application on Monday, that aims to help find and correct Network problems. This comes as no surprise with all the recent struggles between AT&T and Verizon, arguing over who has the best coverage. We've all seen the commercials and the maps, and now it's our turn to have an input on what type of coverage we are getting.

    AT&T's latest FREE iPhone app, Mark the Spot, allows AT&T users to report problems with the network such as dropped calls, failed calls, no coverage, data failure, and poor voice quality . Using the built in GPS in your iPhone, it will then send a report to AT&T and provide a text message confirming a successful report.

    AT&T has listed the following features for its new software:
    • Simlicity of operation
    • Submit a real time report capturing local GPS coordinates at time and place of event
    • Submit a report after the fact when a customer is not at the place of event
    • Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
    • Submit optional specific comments about an event
    • Receive an SMS acknowledgement that the reported event was sent and received successfully.
    We can only hope that this means AT&T will gather all of those reports and begin to improve its network accordingly. The data would prove to be very helpful and AT&T can use it to determine where poor network coverage is affecting a lot of customers. However, what good is this if AT&T ignores this data? Is this app simply being released to make customers feel better about their problems?

    What do you think? Market Ploy, or real Improvement Strategy?

    Mark The Spot: iTunes Store Link



    EDIT CPJR: Credit to Limegrntaln for posting the news earlier
    This article was originally published in forum thread: New AT&T App 'Mark The Spot' Aims to Find Network Problems started by nickhesson View original post
    Comments 68 Comments
    1. gthugballin's Avatar
      gthugballin -
      this is great...glad to see this app.

      edit: sorry didnt see the part where u asked if it was a market ploy or them actually trying to help.

      What i'm sure will happen is they will only go fix the places with high rates of complaints... so its both..market ploy to make us feel better..and they are trying to help, but only help the most complained about places.
    1. rhekt's Avatar
      rhekt -
      nice app technology
    1. rockjohn's Avatar
      rockjohn -
      tight
    1. pins_iphone's Avatar
      pins_iphone -
      very nice
    1. StealthBravo's Avatar
      StealthBravo -
      Great idea. Hopefully they actually read the reports
    1. imilad's Avatar
      imilad -
      hahah,,, kennesaw GA.. i used to live there once,,, how random
    1. 1shuttle1's Avatar
      1shuttle1 -
      This will be like those Windows messages that ask you do you want to report the problem. Were the hell do they go. I would bet to a computer in India were someone’s job all day is to hit the delete button.
    1. aqan's Avatar
      aqan -
      I can already think of some places I'd use this app.
    1. Davisman's Avatar
      Davisman -
      Great idea but AT&T will only ever get some of the reports because they will fail to send half the time. Irony in it's finest.
      Edit: also the in app warning not to use the app while driving. Lol...
    1. ty22's Avatar
      ty22 -
      I saw this in the stocks.app under AT&T news an hour ago and I downloaded it. I hope this helps the people with the bad coverage in their area, however, I've always had five bars in my area. The only thing I ever need to report is slow 3G.
    1. TooSlo's Avatar
      TooSlo -
      Anyone else notice the irony of the warning message to not use the app while driving, yet the map screenshot shows them on the interstate?

      Edit: Submitted a note of service, but still haven't received an SMS notifying that it'd been received. I think I'm going to keep track of the time, just to get an idea of what type of delays (if bad) there may be.
    1. ty22's Avatar
      ty22 -
      Quote Originally Posted by TooSlo View Post
      Edit: Submitted a note of service, but still haven't received an SMS notifying that it'd been received. I think I'm going to keep track of the time, just to get an idea of what type of delays (if bad) there may be.
      I have been waiting for a text for over an hour

      EDIT: I just got it!
    1. s4mb4's Avatar
      s4mb4 -
      this is stupid. If AT&T does NOT know where their dead zones are, how and the h3ll do they have maps of coverage on their brochures and web site????
    1. gthugballin's Avatar
      gthugballin -
      Quote Originally Posted by s4mb4 View Post
      this is stupid. If AT&T does NOT know where their dead zones are, how and the h3ll do they have maps of coverage on their brochures and web site????
      I'm sure they base it off where they have towers and how far those towers can send a signal. Or they just make it up..whose going to check.
    1. imgMOD's Avatar
      imgMOD -
      What would we ever do without "Simlicity"
      The "Simlicity of operation" will be so beneficial.
    1. mastaq1's Avatar
      mastaq1 -
      I just installed it and all it does is crash at the splash screen. Awesome!!!!
    1. gthugballin's Avatar
      gthugballin -
      Quote Originally Posted by mastaq1 View Post
      I just installed it and all it does is crash at the splash screen. Awesome!!!!

      lol just reinstall or restart your phone ^__^
    1. xxfr0stbytexx's Avatar
      xxfr0stbytexx -
      Haha I was reading this and read ty22 comment I waited 2 hours or so and I just got it while reading this, I was thinking to my self hmm I didn't get a text so they fail.
      But hopefully they do read all them
    1. techrider62's Avatar
      techrider62 -
      Works on My 3gs
    1. TheGrandFinale2001's Avatar
      TheGrandFinale2001 -
      Quote Originally Posted by imilad View Post
      hahah,,, kennesaw GA.. i used to live there once,,, how random
      Still do lol. Coverage is actually pretty good around here