• Your favorite

    Apple

    ,

    iPhone

    ,

    iPad

    ,

    iOS

    ,
    Jailbreak
    , and
    Cydia
    site.
  • New AT&T App 'Mark The Spot' Aims to Find Network Problems


    AT&T has released a new iPhone application on Monday, that aims to help find and correct Network problems. This comes as no surprise with all the recent struggles between AT&T and Verizon, arguing over who has the best coverage. We've all seen the commercials and the maps, and now it's our turn to have an input on what type of coverage we are getting.

    AT&T's latest FREE iPhone app, Mark the Spot, allows AT&T users to report problems with the network such as dropped calls, failed calls, no coverage, data failure, and poor voice quality . Using the built in GPS in your iPhone, it will then send a report to AT&T and provide a text message confirming a successful report.

    AT&T has listed the following features for its new software:
    • Simlicity of operation
    • Submit a real time report capturing local GPS coordinates at time and place of event
    • Submit a report after the fact when a customer is not at the place of event
    • Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
    • Submit optional specific comments about an event
    • Receive an SMS acknowledgement that the reported event was sent and received successfully.
    We can only hope that this means AT&T will gather all of those reports and begin to improve its network accordingly. The data would prove to be very helpful and AT&T can use it to determine where poor network coverage is affecting a lot of customers. However, what good is this if AT&T ignores this data? Is this app simply being released to make customers feel better about their problems?

    What do you think? Market Ploy, or real Improvement Strategy?

    Mark The Spot: iTunes Store Link



    EDIT CPJR: Credit to Limegrntaln for posting the news earlier
    This article was originally published in forum thread: New AT&T App 'Mark The Spot' Aims to Find Network Problems started by nickhesson View original post
    Comments 68 Comments
    1. metaserph's Avatar
      metaserph -
      ^+100
    1. slurfius's Avatar
      slurfius -
      does this not work on a 2g phone? tried downloading it and it just said waiting for hours then dissappeared
    1. John1177's Avatar
      John1177 -
      Quote Originally Posted by Riviera View Post
      You guys are funny

      I think if you had a child with some type of handicap or even if you knew someone that did you would realize just how distastful this is.. YOu obviously have no idea what it took to get that child to that glorious moment in his and his parents life.I would ask you to please consider the impact this has on so many people that still love their children regarless. If you won't remove it I hope the powers to be will..
    1. Undying_Pain's Avatar
      Undying_Pain -
      lol theyre gonna get spammed; maybe theyll find out just how BAD their company really is.
    1. Riviera's Avatar
      Riviera -
      Quote Originally Posted by John1177 View Post
      I think if you had a child with some type of handicap or even if you knew someone that did you would realize just how distastful this is.. YOu obviously have no idea what it took to get that child to that glorious moment in his and his parents life.I would ask you to please consider the impact this has on so many people that still love their children regarless. If you won't remove it I hope the powers to be will..
      I apologize, John. Clearly you were offended (and maybe others). It was a mistake to joke something like that. I already removed the image off my post.
    1. metaserph's Avatar
      metaserph -
      That's a show of character Riviera. Well done.
    1. confucious's Avatar
      confucious -
      What I like is the way that people complaining have actually quoted it so although the original post has been removed it is still splashed all over the thread.
      Even I was shocked by it(although, to my shame, I did find it amusing).
      I trust that all those who now have it quoted in their posts will edit it out now.
      When something offends you, quoting it in your post is really not a good idea.
      The OP realised it was a mistake and had the decency to remove it, I'm sure no offence was intended so if everyone else can remove it, it will soon be forgotten.
    1. chuck_tempe's Avatar
      chuck_tempe -
      While it is so easy to bash on AT&T. It is not always their fault the phone does not work. Has it ever occurred to some of you that it is the iphone that doesn't work. Just yesterday, the damn thing crashed on me and it would not restart/respring for over 5 minutes. I have AT&T service here in the Phoenix/Tempe area and the service has been pretty good. I can tell you that the other carriers are not without their own coverage problems either. My work cell phones have used every carrier except T-Mobile and they still have spotty coverage occasionally.

      As for connection issues with wi-fi and the iphone. Sometimes it is the wireless router that is the culprit. I have just changed out my router at home to a newer D-Link and the coverage and connectability (if that's a word) is vastly improved.

      FYI, if you cannot connect with the app to report a bad area, why wouldn't you just report it LATER when you DO GET COVERAGE?