Apple in Hot Water Over Moisture Indicators?
Forget a potential lawsuit from Adobe, Apple is already in the legal cross-hairs of a woman from San Fransisco who is taking the tech giant to court over claims that Apple is wrongfully denying warranty coverage for its products that have had their moisture sensors activated.
If you've ever dropped your iPhone in the bathtub or your iPod in the toilet (which, believe me, happens more frequently than you would imagine), your device's moisture sensors were triggered. As a result, Apple can refuse to service or replace the gadget since you were the one who obviously dampened your device.
Well, it turns out that California resident Charlene Gallion has had enough with Apple's policies pertaining to moisture sensors and she's airing her grievances in court. In a nutshell, the suit filed "on behalf of herself and others similarly situated" alleges that the moisture sensors employed by Apple to detect accidents, liquid submersion, and other gaffes that would render null and void the Apple warranty are not accurate and, therefore, should not be the sole criteria used for denying warranty coverage.
Gallion asserts that "external Liquid Submersion Indicators produce false-positive results," arguing that independent testing demonstrates that "Liquid Submersion Indicators can be triggered by, among other things, cold weather and humidity that are within Apple's technical specifications for the Class Devices." Apple, however, says that "These indicators will be activated when they come in direct contact with water or a liquid containing water. They are designed not to be triggered by humidity and temperature changes that are within the product's environmental requirements described by Apple."
While it isn't exactly clear what the outcome of Gallion's efforts will be, she is certainly standing up for many folks who have been denied warranty service because their device was "dropped in water" even though it wasn't. Indeed, Apple's moisture sensors do, in fact, get it wrong sometimes. But how these occasional glitches can be dealt with in a legal setting isn't exactly clear yet.
Image via tmcnet