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  • Apple Refusing To Repair Macs Belonging to Smokers?
    by
    Michael Essany
    Published on 11-22-2009 06:52 AM
    77 Comments Comments



    It's no secret that smoking is bad for you.

    But did you also know that it's bad for your Mac? With news emerging that Apple may not touch your machine if you touch a cigarette, perhaps smokers will find twice the incentive to kick the habit, which could very well kill their Mac long before it kills them. And what is life really worth anyway if it has to be endured with a busted Mac?

    According to a new report from Tech Radar, several smokers have reported being refused repair service for their Macs by Apple.

    Why? It's all about the evidence. Upon opening the machine, if "evidence" of tobacco use is apparent (smoke residue in the Mac), Apple may effectively pronounce your Mac dead on arrival, void the warranty, and not repair your machine.

    Quote:
    According to reports from Mac owners seeking repairs under warranty, the company claimed evidence of cigarette smoke inside the machines in question constitutes a "biohazard."
    One smoker quoted in the story was allegedly informed that "Apple would not require an employee to repair anything deemed hazardous to their health."

    For sure, its a controversial policy that will leave some Mac fans jumping for joy and others outraged that a company of Apple's size would "discriminate" against their "right" to smoke and live as they please within the private confines of their home or office. So how does Apple get away with this?

    As the company's Applecare warranty does not specifically exclude machines showing the presence of smoke or nicotine from repair, it's likely that Apple will fall back on its 'extreme environment' clause that lets it off the hook.
    While Apple is largely correct that a potential biohazard could emerge for their Apple Store employees working on a machine infested with tobacco smoke, this policy, which is bound to seem polarizing to many, also sets an important precedent for the company. In essence, if you are responsible for damaging your machine as a direct result of tobacco smoke seeping into the Mac, why should Apple be on the hook for free repair service or replacement even if your machine remains under warranty?

    If Apple does indeed begin refusing to service the machines of smokers on a widespread scale, we're bound to hear plenty more about this topic in the days and weeks ahead. So let the debate begin now. Is Apple right or wrong to implement this policy?

    Image via GameSpot
    This article was originally published in forum thread: Apple Refusing To Repair Macs Belonging to Smokers? started by Michael Essany View original post
    Comments 77 Comments
    1. Limegrntaln's Avatar
      Limegrntaln - 11-22-2009, 06:40 PM
      I agree with it. My dad smokes and hes getting older so I went to his house to help him paint. He smokes outside, and he likes to smoke in the bathroom, during his long stay in there. I walked in the bathroom to see what needed to be done to paint. The walls were almost orange in there. I took a paint scraper and scraped down on the wall in there, and it was like taking a layer of paint off but it was sticky gunk.
      I 100% agree that this would trash any computer. People that think its just smoke and it evaporates into the air, thats a joke. Its gummy tar residue.

      There were spider webs in the corner caked in sticky tar. I grabbed it with the paint scraper, it was like taffy, its completely disgusting. The main point of this isnt so much a bio-hazzard. I read this article somewhere else, and it was worded completely different. But its the tar residue that kills the computer for sure. And n00neimp0rtant. Its not blowing smoke into the keys..lol its the intake fan sucking it in to cool the board and blowing it out the exhaust side.

      You can easily speed up the process if you want to test it. turn your MBP on and spray a can of paint into the intake fan, same effect over time with this tar. gets all over everything, and when it dries its nasty as all hell.

    1. smuggler's Avatar
      smuggler - 11-22-2009, 07:10 PM
      another bio hazard would be all the semen collected on the inside of a keyboard from men jacking off to porn.
    1. Pntbllfrk's Avatar
      Pntbllfrk - 11-22-2009, 07:39 PM
      I agree with apple.

      my 2 cents
    1. rwin84's Avatar
      rwin84 - 11-22-2009, 07:42 PM
      asinine
    1. Melech518's Avatar
      Melech518 - 11-22-2009, 07:56 PM
      Quote Originally Posted by smuggler View Post
      another bio hazard would be all the semen collected on the inside of a keyboard from men jacking off to porn.
      Really? How many idiots ejaculate onto their screens/keyboards??
    1. Bernie-Mac's Avatar
      Bernie-Mac - 11-22-2009, 08:11 PM
      Quote Originally Posted by Melech518 View Post
      Really? How many idiots ejaculate onto their screens/keyboards??

      Lmao for real.

      I personally agree with this. It is extremely well known that smoking cigarettes causes serious health problems, why anyone chooses to smoke them is literally beyond me. They are nothing but a health hazard to the smoker and whoever they choose to smoke around, and if Apple opened up a computer and it had the same gunk inside of it an older poster showed due to cigarette residue (which im sure still has some of the same carcinogenic chemicals as second hand smoke) and they choose not to fix it, that is their choice. Instead of b*tching and moaning over a Marlboro why dont you just stop smoking? Your choosing to destroy your body so why cant apple choose not to support your habit for the safety of their employees? It will save you many many years of a healthy life and with all the money you saved you could finally afford that new Mac you always wanted Apple does what they want and you get a new Mac and a new lease on life, everyone's happy
    1. staterunner180's Avatar
      staterunner180 - 11-22-2009, 08:13 PM
      I'm pretty sure there would only be residue in your machine if you smoke a lot around your machine. But its still ridiculous.
    1. setkeh's Avatar
      setkeh - 11-22-2009, 08:14 PM
      Personally I think this is a load of frog ****
      there are more harmfull things just walking outside
      I think apple is just being
      over anal now I am a qualified computer technitian and a smoker I have had my compaq presario v6000 for nearly 3 years the whole 3 years I have been smoking next to it so after reading this
      about an hour ago I pulled my covers off and my keyboard witch has never been done there has never been a need to and I found absolutly no evidence of any sort of smoke residue the only thing I found was dust I am also just finishing pulling the bottom cover off my iBook G4 and I have had that for 2 years and I cannot again see any evidence of a smoke residue all I see is dust that's is easy fixed with an antistatic brush if it's even possible for ur mac to have a smoke residue in it it's gonna take allot longer than two years and it's easy fixed with a pair of latex or plastic gloves apple has to stop it's bs because soon it's fans will just give up on them and let Microsoft drive them into the dirt
    1. Blowfish64's Avatar
      Blowfish64 - 11-22-2009, 08:51 PM
      Quote Originally Posted by setkeh View Post
      Personally I think this is a load of frog **** I think apple is just being
      over anal now I am a qualified computer technitian and a smoker I have had my compaq presario v6000 for nearly 3 years the whole 3 years I have been smoking next to it so after reading this
      about an hour ago I pulled my covers off and my keyboard witch has never been done there has never been a need to and I found absolutly no evidence of any sort of smoke residue the only thing I found was dust I am also just finishing pulling the bottom cover off my iBook G4 and I have had that for 2 years and I cannot again see any evidence of a smoke residue all I see is dust that's is easy fixed with an antistatic brush if it's even possible for ur mac to have a smoke residue in it it's gonna take allot longer than two years and it's easy fixed with a pair of latex or plastic gloves apple has to stop it's bs because soon it's fans will just give up on them and let Microsoft drive them into the dirt
      There are two keys on your keyboard that must have taken a lot of damage from all that smoking you've been doing. One is the "shift" key, and the other is the "." key. Perhaps you should invest in a new keyboard.

      Quote Originally Posted by Guru Sidharth View Post
      ...study shows that iPhone has less radiation than any phones in the market [Google it - before postin about Apple Products are Bio-Hazard]
      Oh, no wonder the reception sucks so bad.
    1. setkeh's Avatar
      setkeh - 11-22-2009, 09:21 PM
      My keyboard is perfectly fine lol I am having no problems with it I only pulled it off the see if there was any of this so called smoke residue besides a wee bit of dust both my laptops and all my desktops are fine this Jase just been blown way out of proprtion by stupid tree hugging morons

      My keyboard is perfectly fine lol I am having no problems with it I only pulled it off the see if there was any of this so called smoke residue besides a wee bit of dust both my laptops and all my desktops are fine and there are five smokers in my house. this Has just been blown way out of proprtion by stupid tree hugging morons
    1. smooth22's Avatar
      smooth22 - 11-22-2009, 09:26 PM
      Sounds like a class action lawsuit coming soon!!!
    1. xwinger's Avatar
      xwinger - 11-22-2009, 10:02 PM
      sounds like all you smokers have your panties tied in a knot

      anyone saying "apple is just doing this to look like they promote a greener world"

      you are retarded

      grow a brain and learn to accept things that you don't want to




      Cigarette Smoke Damage to Computers | What Happens to Smoke Damaged Computers



    1. Melech518's Avatar
      Melech518 - 11-22-2009, 10:29 PM
      Quote Originally Posted by setkeh View Post
      Personally I think this is a load of frog **** I think apple is just being
      over anal now I am a qualified computer technitian and a smoker I have had my compaq presario v6000 for nearly 3 years the whole 3 years I have been smoking next to it so after reading this
      about an hour ago I pulled my covers off and my keyboard witch has never been done there has never been a need to and I found absolutly no evidence of any sort of smoke residue the only thing I found was dust I am also just finishing pulling the bottom cover off my iBook G4 and I have had that for 2 years and I cannot again see any evidence of a smoke residue all I see is dust that's is easy fixed with an antistatic brush if it's even possible for ur mac to have a smoke residue in it it's gonna take allot longer than two years and it's easy fixed with a pair of latex or plastic gloves apple has to stop it's bs because soon it's fans will just give up on them and let Microsoft drive them into the dirt
      All I can say is I am AMAZED that as a computer technician, you failed to put any punctuation marks in that entire rant.
    1. redapex's Avatar
      redapex - 11-22-2009, 10:31 PM
      Quote Originally Posted by xwinger View Post
      sounds like all you smokers have your panties tied in a knot

      anyone saying "apple is just doing this to look like they promote a greener world"

      you are retarded

      grow a brain and learn to accept things that you don't want to




      Cigarette Smoke Damage to Computers | What Happens to Smoke Damaged Computers



      I smoke, I do not smoke indoors though. As far as getting smoke residue inside the computer like that you would pretty much have to be smoking at least a pack a day in close proximity to the computer in a closed room with no ventilation what so ever. Sitting outside at a cafe with the person at the next table smoking will not show up on your computer.
    1. tknapp2's Avatar
      tknapp2 - 11-22-2009, 10:39 PM
      I agree with apple on this one. I work with computers / xbox 360s and you can tell almost always when a certain item belongs to a smoker. There is always an abnormal amount of dust and residue on the components. Any kind of smoke is bad for electronics. However I dont think its enough to say its a "biohazard". But what do I know.
    1. GrandMstrBud's Avatar
      GrandMstrBud - 11-22-2009, 10:43 PM
      First off does the warranty terms and conditions have anything in there stating that smoking may void your warranty? Second, I'm sure there are a lot more germs on computers other than smoking. Do you think every single user washes their hands before using it? You never know where a persons hands have been but yet you want to worry about smoke? I used to smoke but I quit about 3 years ago but in my opinion this is just wrong.
    1. setkeh's Avatar
      setkeh - 11-23-2009, 01:41 AM
      No punctuation cuz I'm posting from an iPhone and I'm not asssing around with puctuation cuz I really couldent give a fat rats arse about it as for thoes images that looks like dust smoking doesent attract dust it's like saying that water attracts fire
    1. CaptainChaos's Avatar
      CaptainChaos - 11-23-2009, 07:23 AM
      Wow.

      Coming up next on Apple TV...Why you should choose your Mac over your pets so you don't lose your warranty.

      And after the break...Children and your Mac. Snotty noses have Mac employees in an uproar.
    1. GTOpilot's Avatar
      GTOpilot - 11-23-2009, 07:42 AM
      Quote Originally Posted by xwinger View Post
      sounds like all you smokers have your panties tied in a knot

      anyone saying "apple is just doing this to look like they promote a greener world"

      you are retarded

      grow a brain and learn to accept things that you don't want to




      Cigarette Smoke Damage to Computers | What Happens to Smoke Damaged Computers




      Love that pic and link...no evidence that the residue is from smoking AND it tries to sell you air purifiers and stop smoking aids at the bottom....no ulterior motive there.

      Again, as I originally stated, if a computer came into be fixed and it did look like that and it was found to be directly from smoke...then I can possibly see a warranty issue.

      Yet if my machine comes in pristine with the exception of a smoke smell, then Apple is off their rocker.
    1. Melech518's Avatar
      Melech518 - 11-23-2009, 08:47 AM
      I think the point was that tar and nicotine build up from smoke can cause liquid damage to the electronics...
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