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  • Come Ye to Apple, or Get Ye Thine Own Help - One to One Revamped


    You've heard of One to One. You like it. You might have even bought it for some one. It's where you get a year of personal training (no more than one personal training appointment per calendar week) on a Mac, from a Mac specialist, in a Mac store, for $99. Nice idea, and useful for hordes of Mac n00bs.

    Well, as of tomorrow, in a push to try and encourage customers to purchase their Mac inside an Apple Retail location, Apple will soon be doing away with One to One as we now know it. Soon it will only be available to customers at the time of purchase of a new Mac computer.

    Here's some info on the new service:
    • The new One to One service will be rolling out on June 2nd in Apple Stores (June 8th for online customers).
    • This means that tomorrow (June 1st) Is the last day to purchase a One to One standalone (without a computer)
    • Current One to One customers will be able to renew for one more year (as soon as their current membership expires)
    • New One to One members (after purchasing a computer), will be able to renew for 2 additional years after the first year expires. Once these two renewals are used, they cannot buy One to One again unless they purchase another computer.
    • The new One to One will include a data transfer and personal setup with a Mac Specialist, and will include a free "getting started" class. These classes will take place every day at 5pm.
    • There will be no more "free" data transfers with the purchase of a new mac. (Unless you purchase One to One of course).
    • One to One sessions, which previously cut off at 1 hour, may now go up to 3 hours, and may include up to 3 participants. (How bout we rename this to One to Three, then, Apple?).

    In a continuing focus on the retail aspect of their business, Apple will also be remodeling over 100 stores this year, and opening 25 more.

    Anonymous tipster and USA Today
    This article was originally published in forum thread: Come Ye to Apple, or Get Ye Thine Own Help - One to One Revamped started by Kyle Matthews View original post
    Comments 6 Comments
    1. z4kMKv's Avatar
      z4kMKv -
      They already remodeled 3 of the 4 Macs Stores in my area. Not enough people in blue shirts tho. I had to wait 15 minutes to pay for a Screen Protector last visit.
    1. disturbedreaper's Avatar
      disturbedreaper -
      they should redo the stores because you have to find somone and wait for them to get somthing they should set up a register because their idea dosn't work for that many people in a store or downsize(they would never huh?)
    1. cjgonzales1900's Avatar
      cjgonzales1900 -
      yea you should see my local store when you want to buy something and theres a lot of people everyone just keeps telling you oh let me get someone to help you lol they really do need a couple of more people. why remodel the local store i go to is fine here in fresno, ca
    1. GregTheWang's Avatar
      GregTheWang -
      And god why can't they make those stores BIGGER? I mean, just the other day I was at the apple store in my local mall (King of Prussia, the LARGEST shopping mall in america) and it feels like a japanese subway car in there.
    1. imode's Avatar
      imode -
      This is just a sign that Apple is getting a much larger customer base and do not find it cost effective to supply 1 year of hands-on support (albeit for a fee) in every location. Also, I bet it was tying up the genius bar people too much. I had to make an appointment and wait a week just to ask a question about a macbook refurb.

      Quote Originally Posted by z4kMKv View Post
      They already remodeled 3 of the 4 Macs Stores in my area. Not enough people in blue shirts tho. I had to wait 15 minutes to pay for a Screen Protector last visit.
      I was thinking, maybe the security people can wear red shirts, the manager a yellow shirt and the assistant manager pointy ears. Problem is that the red shirts might not last very long...
    1. Neo-Tech's Avatar
      Neo-Tech -
      Please Apple please make a store in Leeds White Rose! My nearest store is Sheffield which is miles away