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  • Apple Stores are NOT Confiscating Jailbroken iPhones

    A lot of people are talking about a story that surfaced on Twitter this past week that, while unconfirmed, has raised eyebrows.

    The poster of the story - hotrod1964 - revealed that he recently visited an Apple Store and, upon a sales associate discovering that the man's iPod Touch was jailbroken, the store's manager was summoned. The manager allegedly lambasted hotrod1964 about his “illegal iPod Touch.” When the "hacker" refused to turn over his device or his driver's license, security was called in.

    hotrod1964, however, stood his ground and refused to turn over his iPod Touch unless a "judge ordered him" to do so. After threatening to sue Apple, it seems the authorities managed to calm the manager and hotrod1964 made it out of the store unscathed and with his jailbroken device in hand.

    After this story first started circulating online, a crazy rumor began that proposed Apple had initiated a new confiscation policy for its Apple Store employees. In other words, if an illegal device - i.e., jailbroken iPhone/iPod - is found, it must be promptly taken from the customer and authorities should be called. I have a lot of friends who have truthfully been freaked out by this "news."

    Here's the reality of the situation. There is no such policy in place that anyone is aware of. And if you go to an Apple Store, the sales associates have no authority to take your jailbroken device by force or coercion. Based on a personal experience at an Apple Store by yours truly this weekend, I can tell you that my iPhone was never, ever in jeopardy of being captured by a sales associate - one who was fully aware of my "illegal device."

    If there is a confiscation policy in place, it certainly wasn't enforced at the Apple Store I visited - a visit, by the way, that was made strictly to debunk this ridiculous rumor and calm the anxieties of my friends who suddenly think the "Apple Police" are out to get them.
    This article was originally published in forum thread: Apple Stores are NOT Confiscating Jailbroken iPhones started by Michael Essany View original post
    Comments 83 Comments
    1. ch0sen1's Avatar
      ch0sen1 -
      What you did was ballsy and for that I bow down.
      Now the only thing I'd like to know if you can debunk is what I've heard about iTunes not letting jailbroken iphones connect to it.

      Is this BS or going to be BS in the future?
    1. iLaw-One's Avatar
      iLaw-One -
      ^^itunes story is utter BS period...
    1. evolasme's Avatar
      evolasme -
      Someones been watching to many old totalitarian Sci Fi movies. It's my iPhone I'll do what I want with It. And the day Apple goes to court and law makers make modifing the monopolized software so I can run other apps illegal. I seriously doubt except for maybe in the US, governments would allow such a silly law to be carried out
    1. Xenthor's Avatar
      Xenthor -
      So many rumors and stories going on right now that it's hard to keep up sometimes!
    1. vaughnhenry2's Avatar
      vaughnhenry2 -
      When I read the story, I was tempted to go to an Apple store and dare them to take my jailbroken iPhone
    1. lolcats1's Avatar
      lolcats1 -
      everyone at my local at&t store is jailbroken. it's kinda funny. don't know about apple stores though.

      went there once and talked to a "genius", they're a bunch of idiots.
    1. Squeaky369's Avatar
      Squeaky369 -
      My roommate used to work at an Apple Store; and he, and all his co-workers had jailbroken iPhones. The only thing the management staff asked them to do, was disable winterboard while at work so that if a customer saw it; they didn't ask them how it got that way. They still fixed and helped people with jailbroken iPhones.

      There are more people out there that jailbreak then we (and Apple) think there are.

      Plus; they cannot, take your property, no matter what country, or state you are in. If they did, you could easily sue them, and get the employee that took it arrested, because it is theft, and get some extra $$$ out of it. When you buy an iPhone. It's yours. You can do whatever you want with it, as long as you are not making money off it (charging for jailbreaks; selling iPhone firmware). It's not illegal to jailbreak either; Apple can scream and yell all they want to, they are just ******** to ***** cause Steve Jobs wants everyone to be the exact same in his own little cult.

      Apple used to be a company that was about individuality and creativity. Now it just seems like they have become what they were trying to fight against (IBM in the late 80's).
    1. iMalinko's Avatar
      iMalinko -
      Two weeks ago, the original iPhone 3GS I bought (the morning it released) had a speaker blown out (hardware issue). I've never dropped the phone in water or on the floor (was in perfect condition). Of course, I had Apple OneCare active and when I took it to the store, it was jailbroken. The Apple Genius told me she couldn't give me a new iPhone until this one was restored since it was jailbroken. So she restored it for me at the desk and confirmed it was a hardware issue, then gave ma a new iPhone.

      That Manager must be wack; looking to be a hero or something.
    1. tarekkkkk's Avatar
      tarekkkkk -
      battle : Apple Vs hotrod1964
      Challenger : Apple
      1 2 3 Begin
      hotrodo1964 : uses iphone kamehamehaaaaaaaa super effective of jailbreaking
      Apple : 9 % left
      Apple : uses iphone restoraaaaaaaaaaa super effective of restoring
      hotrodo1964 : 15 % left
      hotrodo1964 : uses iphone super technique FLASH
      Apple : K.O
      hotrodo1964 : Wins
    1. ExileTEAM's Avatar
      ExileTEAM -
      I like to hear of people fighting over stuff they have no right to, that is why I just read all 40 some comments here. BTW like some said I have taken my iPhone to ATT store and they have said nothing to me, the guy just kept on using it and explaining even though he had a hard time doing it, lolz.

      To tell you the truth, I wouldn't be surprised if Mr. Steve had a JB iPhone too, or at least a personal software like it.
    1. ewokra's Avatar
      ewokra -
      My iphone 3g was jailbroken and there was a crack on the back side of the iphone. I went to apple store to renew my contract and get the 3gs. First I renewed my contract and get the 3gs then because of the crack i wanted to see how much is going to cost to change the back side. By the way when i got the 3g one 1.5 years ago i paid $65 extra for some kind of guarente. When i go to service department. The service person check the crack, he saw the background picture was different and there were a few cracked apps and he just asked me " Did you backed up your phone on your computer" and i said yes. then he just gave me a new iphone 3g. He also gave me a screen protector. Because my iphone had one.
    1. alpawa's Avatar
      alpawa -
      Quote Originally Posted by dmcdivitt View Post
      Apple employees have no authority to seize your property. Jailbreaking your iPhone or iPod is not illegal. If it was illegal it would be a civil matter and not criminal, and if it was a criminal matter, Apple employees are not agents of the law. This is a ridiculous story.
      This is absolutely right! Sound like you either know the law, or have had "experience" with it...(jusk kidding)
    1. tudtran's Avatar
      tudtran -
      You pay for the phone. This is a free country. You can have a right to do that.
    1. billmilo's Avatar
      billmilo -
      I went to an Apple store once to see if they could do anything about my water damaged iPhone. In front of me was a middle-aged lady talking to a "genius" because her iPod wouldn't turn on. The "genius" looked it, took in the back, and told her it was nothing he could do since the battery looked to be shot, and it was out of warranty. As she was about to end the conversation I stepped in and told her: Miss, you can buy a new battery online and watch a youtube video and replace your own battery.

      The 'genius' gave me a dirty look.

      Of course they couldn't help me with a water-damaged phone, and offered me a full price on a refurbished iPhone. I went on ebay and bought one for $250 (3g).
    1. camory182's Avatar
      camory182 -
      yeah I have brought in my phone and they knew right off the bat my iPhone was jailbroken, but they said nothing
    1. GmAz's Avatar
      GmAz -
      I've been to an apple store with a jailbroken and heavily modded/themed phone and all I got was "wow, awesome theme" the the so called genius.
    1. iphone-doc's Avatar
      iphone-doc -
      My 3G lost its ability to get a GPS signal. Since I was still within the Applecare contract I figured that I would get a new 3G from the store. Not knowing if they would honor my Applecare with a JB phone, I restored to a virgin pure iphone with no music or apps to avoid any issues during the exchange.
    1. yahoowizard's Avatar
      yahoowizard -
      Quote Originally Posted by steve-z17 View Post
      Dude don't even start, if you don't like what's written on the site then don't come on and read it. But if you are don't write stupid comments trying to bash someone, its old and there's no need for it.

      Yeah I really doubt that something like that happened, someone just had too much time on their hands. If it happened to me I'd go Chris Brown on their ***!
      It was a joke...
    1. Sheem166's Avatar
      Sheem166 -
      the last time i went to the apple store, i forgot to restore it. they told me about it being illegal or whatever, i walked away, went to settings, and them erase all content and settings, and gave it back to them, while it was frozen on the load screen. thats the most simple solution
    1. knguyen's Avatar
      knguyen -
      Warrantees whether they're for cars or iPhones are something companies are not obligated to give out. They do so to give a piece of mind to the consumers. It lets people know that they are buying a quality product. When you purchase a phone or a vehicle, it is your property (unless you still have a lien on it, then it's the lien holder's.) Since it's your property, you can do whatever the hell you want to it. You can jailbreak it, repaint it, pierce it and hang some earrings on it, it doesn't matter since it's your property. The most a company can do is void your warrantee, that's it. If they try to take it from you for any reason, you can sue the living **** out of them, period. That story sounds like an unbelievable story, but if it's true, he needs to contact Apple and have that manager fired.