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  • Apple Stores are NOT Confiscating Jailbroken iPhones

    A lot of people are talking about a story that surfaced on Twitter this past week that, while unconfirmed, has raised eyebrows.

    The poster of the story - hotrod1964 - revealed that he recently visited an Apple Store and, upon a sales associate discovering that the man's iPod Touch was jailbroken, the store's manager was summoned. The manager allegedly lambasted hotrod1964 about his “illegal iPod Touch.” When the "hacker" refused to turn over his device or his driver's license, security was called in.

    hotrod1964, however, stood his ground and refused to turn over his iPod Touch unless a "judge ordered him" to do so. After threatening to sue Apple, it seems the authorities managed to calm the manager and hotrod1964 made it out of the store unscathed and with his jailbroken device in hand.

    After this story first started circulating online, a crazy rumor began that proposed Apple had initiated a new confiscation policy for its Apple Store employees. In other words, if an illegal device - i.e., jailbroken iPhone/iPod - is found, it must be promptly taken from the customer and authorities should be called. I have a lot of friends who have truthfully been freaked out by this "news."

    Here's the reality of the situation. There is no such policy in place that anyone is aware of. And if you go to an Apple Store, the sales associates have no authority to take your jailbroken device by force or coercion. Based on a personal experience at an Apple Store by yours truly this weekend, I can tell you that my iPhone was never, ever in jeopardy of being captured by a sales associate - one who was fully aware of my "illegal device."

    If there is a confiscation policy in place, it certainly wasn't enforced at the Apple Store I visited - a visit, by the way, that was made strictly to debunk this ridiculous rumor and calm the anxieties of my friends who suddenly think the "Apple Police" are out to get them.
    This article was originally published in forum thread: Apple Stores are NOT Confiscating Jailbroken iPhones started by Michael Essany View original post
    Comments 83 Comments
    1. cwr1091's Avatar
      cwr1091 -
      I have bought a few iphones from craigslist that have had hardware problems and that still had warranty. After Jailbreaking them to hacktivate them I would hide cydia from the home screen and take it to apple. They have always replaced them for me. I once forgot to remove the pineapple logo on boot up and the guy saw it and took me aside and said normally we cant replace iphones that are jailbroken. I asked him how he knew and he said the logo was different and I was like oh yeah I forgot to take that off. lol. They replaced it anyways though.
    1. LEVMAN's Avatar
      LEVMAN -
      They will never take what i paid my money for!
    1. xwinger's Avatar
      xwinger -
      bringing a jailbroken device to the apple store is beyond stupid, making up a fake story about how they tried to take it away, RETARDED
    1. Raptors's Avatar
      Raptors -
      The manager probably accidently updated to 3.1.3 so ge couldn't jailbreak anymore, so he took it out on the customers cause he was pissed lol that's what really happened
    1. Melech518's Avatar
      Melech518 -
      Quote Originally Posted by xwinger View Post
      bringing a jailbroken device to the apple store is beyond stupid
      I am still trying to figure out why taking a JBen iPhone into the Apple store is stupid? Are you saying that every member on this forum should leave his/her iPhone at home when going to the Apple store?
    1. TheOnlyest's Avatar
      TheOnlyest -
      This is BY FAR the funniest load of BS ive heard around here in a while!! Anyone who would actually believe that Apple has ANY right to confiscate ANY product from ANYONE for ANY reason is so clueless, they should'nt be allowed to function in society without supervision!! LMAO!!

      Jailbreaking your device is NOT illegal, but Apple's employees attempting to STEAL your device sure as hell is!!

      A word of advice to the gullible... dont take your car to the dealership for service, that Alpine stereo system you installed in it is ILLEGAL and the dealer will confiscate your car!!

      friggin tards... sheesh, the stupidity of people never ceases to astound me!
    1. Apple Juice's Avatar
      Apple Juice -
      A high percentage of the employees are pirates one way or another. Authorities do watch and monitor suspected workers home data lines for DL's. They will copy anything interesting off your computer if taken in for repair. Most do not give a $-hit about apple and its considered just-a-job. If you leave your machine/device there long enough its either taken home or sold. Don't be shocked by the fact apple will not help you locate you stolen product. The genius bar will only respect you if you know your $-hit. With this being said nobody at the store answers to Jobs directly and most district managers let more than the general public thinks or sees slide with out a hesitation. Remember these high people in the stores are tech geeks and will stop at nothing when the opportunity arrises. Take this either of the two ways. Its meant for both.
    1. paulsachse's Avatar
      paulsachse -
      Well it only makes sense. We already shelled out at least $100 for their devices so why is it such a big deal what we do after? Ugh theres a reason im switching to droid.
    1. eg6motion's Avatar
      eg6motion -
      this story is bogus and shouldn't even be posted. Anyone who might have believed it is a moron.
    1. jet66's Avatar
      jet66 -
      Quote Originally Posted by lolcats1 View Post
      everyone at my local at&t store is jailbroken.
      When I was buying my iPhone, I had no idea what jailbreaking was. The rep at AT&T was showing me what the phone could do, and while paging through his apps, I noticed the cool Apple logo he had in the background. After I got home and couldn't find the appearance/theme settings to change it on my phone, I went online to see what I was overlooking, and wound up here...
    1. szr's Avatar
      szr -
      To the OP and anyone else, please stop refering to jail-broken devices as "illegal", as this is utterly false and misleading. Thanks.
    1. siphyn87's Avatar
      siphyn87 -
      Quote Originally Posted by Melech518 View Post
      I am still trying to figure out why taking a JBen iPhone into the Apple store is stupid? Are you saying that every member on this forum should leave his/her iPhone at home when going to the Apple store?
      I think what he meant to say was that taking a JB iPhone into the Apple store "for service or repairs" is stupid. Meaning that if you have a problem with your iPhone, you should probably restore it, if you can, to avoid any issues with apple or its employees trying to deny you service.
    1. Melech518's Avatar
      Melech518 -
      ^Oh, Is that what he meant
    1. LGgeek's Avatar
      LGgeek -
      How could anyone even consider this story as being real for even a moment.
      the government has to conduct legal proceedings to confiscate your property and some idiots are worried about apple employees taking your ipod/iphone. I mean really have you seen the employees lately , you're worried about them getting physical.

      Messany - if you have friends that believed this you should get new friends.
    1. paulsachse's Avatar
      paulsachse -
      Droid allll the way peoplee
    1. pyromcr's Avatar
      pyromcr -
      thats good, i think that something is wrong with my home button. i wonder how much it would cost to get a new one?
    1. Melech518's Avatar
      Melech518 -
      Quote Originally Posted by pyromcr View Post
      thats good, i think that something is wrong with my home button. i wonder how much it would cost to get a new one?
      $199 for out of warranty replacement. A fraction of the price to have it repaired.
    1. eckokid116's Avatar
      eckokid116 -
      i remember when apple accused me of jailbreaking my phone without any proof and then resulted to blaming me with water damage
    1. supreme-livin's Avatar
      supreme-livin -
      i have bubbles under my screen took it in they told me to restore it and they will replace it, no problem
      they wont works on a jailbroken device but if its restored to stock, ur all good


      how do people believe this??
    1. rvaldes820's Avatar
      rvaldes820 -
      Apple can not do a thing in these cases. My iMac just died and I took it on for service. I have a folder with every known jailbreak program in it, never mind the over 200 cracked apps that I synced to iTunes. Everything came back fine, they're not interested in jailbreakers. They worry about sale makers.