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  • Apple Stores are NOT Confiscating Jailbroken iPhones

    A lot of people are talking about a story that surfaced on Twitter this past week that, while unconfirmed, has raised eyebrows.

    The poster of the story - hotrod1964 - revealed that he recently visited an Apple Store and, upon a sales associate discovering that the man's iPod Touch was jailbroken, the store's manager was summoned. The manager allegedly lambasted hotrod1964 about his “illegal iPod Touch.” When the "hacker" refused to turn over his device or his driver's license, security was called in.

    hotrod1964, however, stood his ground and refused to turn over his iPod Touch unless a "judge ordered him" to do so. After threatening to sue Apple, it seems the authorities managed to calm the manager and hotrod1964 made it out of the store unscathed and with his jailbroken device in hand.

    After this story first started circulating online, a crazy rumor began that proposed Apple had initiated a new confiscation policy for its Apple Store employees. In other words, if an illegal device - i.e., jailbroken iPhone/iPod - is found, it must be promptly taken from the customer and authorities should be called. I have a lot of friends who have truthfully been freaked out by this "news."

    Here's the reality of the situation. There is no such policy in place that anyone is aware of. And if you go to an Apple Store, the sales associates have no authority to take your jailbroken device by force or coercion. Based on a personal experience at an Apple Store by yours truly this weekend, I can tell you that my iPhone was never, ever in jeopardy of being captured by a sales associate - one who was fully aware of my "illegal device."

    If there is a confiscation policy in place, it certainly wasn't enforced at the Apple Store I visited - a visit, by the way, that was made strictly to debunk this ridiculous rumor and calm the anxieties of my friends who suddenly think the "Apple Police" are out to get them.
    This article was originally published in forum thread: Apple Stores are NOT Confiscating Jailbroken iPhones started by Michael Essany View original post
    Comments 83 Comments
    1. Carlos's Avatar
      Carlos -
      I remember when you could jailbreak by just typing it in the address bar on safari...i went in the apple store and jailbroke 15 of there phones!! Guess the apple police woulda just threw my a** in jail if they found out...

      oh wait..
    1. pacmac's Avatar
      pacmac -
      when i went to my apple store i showed my jailbroken iphone to this worker there..not sure if he was just a regular worker but he seemed like he was the main floor manger always looking at the other workers and how there doing..but anyways when i showed him my jailbroken iphone 1st Gen when i was buying my 3GS..he said oh thats cool..
    1. Nickaroni22's Avatar
      Nickaroni22 -
      My first iPhone 3G, my screen got smashed. So I took it to the nearest Apple store. In order for me to get the screen (digitizer) replace, they told me I had to restore it. They said they could not fix my jailbroken iPhone. So I restored it, they fixed it. I re-jailbroke it!!!No problems
    1. awesomeSlayer's Avatar
      awesomeSlayer -
      Another rumor...don't listen to them.

      It would be illegal to take someone's property unless ordered by the court or if is something illegal.
    1. Melech518's Avatar
      Melech518 -
      I have said this before when this issue has been brought up. It is NOT illegal to JB or Unlock. I have even spoken to Apple's legal department directly on a few occasions. My favorite quote ever by an Apple Legal Advisor is this:
      "I know it is not illegal, but we really don't like it"
    1. mavrik101's Avatar
      mavrik101 -
      Not that I believe it's true, cause Apple would be stealing from you if they tried to confiscate your phone. You own it, its not like its a lease or anything. How funny would it be to say you were Apple-jacked?! Ha!
    1. ifonemaniac's Avatar
      ifonemaniac -
      Quote Originally Posted by dmcdivitt View Post
      Apple employees have no authority to seize your property. Jailbreaking your iPhone or iPod is not illegal. If it was illegal it would be a civil matter and not criminal, and if it was a criminal matter, Apple employees are not agents of the law. This is a ridiculous story.
      The thread should have ended here.
    1. Get_Zwole's Avatar
      Get_Zwole -
      I would love to see one of those geeks try and take my phone away from me lol. That would be fun.
    1. steve-z17's Avatar
      steve-z17 -
      Quote Originally Posted by yahoowizard View Post
      It was a joke...
      Yeah it was super funny.....
    1. mikerlx's Avatar
      mikerlx -
      I have heard the story of an iPhone 3g bought off eBay for $300 and was taken to the apple store fora speaker repair and was confiscated cuz the serial number came up stolen.
    1. redmoonshine's Avatar
      redmoonshine -
      funny story i'am in ny i think i'am goin 2 take a trip 2 the Apple Store just 4 kicks lets see what happens lol
    1. mafo5000's Avatar
      mafo5000 -
      I was at the apple store once with my parents and i was on my ipod and an employee that was helping us asked to see my ipod and he was playing on it and didnt even no it was jailbroken. it was so funny he played this game that wasnt even in the app store and it was in like in German.
    1. cjgonzales1900's Avatar
      cjgonzales1900 -
      I have shown my Jailed device to many Apple store employees, they always say cool lol or don't comment on it. Or just pretend that they didn't see it. PLus one of the employees that i know has a Unlocked/Jailbroken Device himself. And another has a Hackintosh lol I have confirmed this and think that my apple store employee's are just normal people and like to do things to there devices as well.
    1. TheDirtyDiddler's Avatar
      TheDirtyDiddler -
      Quote Originally Posted by dmcdivitt View Post
      Apple employees have no authority to seize your property. Jailbreaking your iPhone or iPod is not illegal. If it was illegal it would be a civil matter and not criminal, and if it was a criminal matter, Apple employees are not agents of the law. This is a ridiculous story.
    1. romeo_herman's Avatar
      romeo_herman -
      I recommend apple have the security check like at the airport at the front door, so everybody detect with jailbroken device, apple can take it, restore and sell it again......
    1. MrSandman's Avatar
      MrSandman -
      Quote Originally Posted by nhoj_yelbom View Post
      they take my phone they will have 31 rounds of 45acp to deal with.........
      "DUDE, there is just no reason to go 'postal' here !!

      it's a friggin' phone...I mean
      mini-computer...I mean
      iTheater with Dolby THX sense-a-round.... (uWatch app Rocks !)

      On second thought..... better have a back-up in your ankle leg.

      Quote Originally Posted by billmilo View Post
      I went to an Apple store once to see if they could do anything about my water damaged iPhone. In front of me was a middle-aged lady talking to a "genius" because her iPod wouldn't turn on. The "genius" looked it, took in the back, and told her it was nothing he could do since the battery looked to be shot, and it was out of warranty. As she was about to end the conversation I stepped in and told her: Miss, you can buy a new battery online and watch a youtube video and replace your own battery.

      The 'genius' gave me a dirty look.

      Of course they couldn't help me with a water-damaged phone, and offered me a full price on a refurbished iPhone. I went on ebay and bought one for $250 (3g).
      My friend dropped hers in the toilet bowl.... (iPhone DEAD for two days.)
      a guy who fixes all kinds of phones here in Tampa,FL took it and in half an hour called to say the phone is ready.... price?
      $45.00 bucks ! Whoever says it can't be fixed needs to call this number #$%@^&%@$%%^ ( number could not be posted due to copyright infringement laws, Child labor laws, anti-union laws, and two other laws that are too long in legalese to mention here.)
    1. rhekt's Avatar
      rhekt -
      that does put mind to ease....i dont think i'll be stopping by my local store anytime soon to showboat my iphone though. it probably all depends on the personality of both parties at hand and im not willing to risk it.[irregardless of legalities]
    1. Jgamble317's Avatar
      Jgamble317 -
      I just bought a 3gs a few weeks ago. When i brought it home i went to jailbreak it and for some reason cydia didnt appear after running redsn0w.. so i figured it give it another shot. My iphone got stuck in DFU mode and I tried a bazillion things to get it back to normal but it wouldnt. so i took it back to the apple store. He looked at my phone and said he was going to give me a new one.. turns out he just updated my phone with out telling me... so now im locked out...
    1. jbagno's Avatar
      jbagno -
      I once went into an apple store with my jailbroken 2g with the intent to buy a brand new 3gs at full price and when he found out I was jailbroken and on tmobile he refused to help me... hence the reason I bought one off a buddy and my macbook pro from best buy
    1. KartRacer's Avatar
      KartRacer -
      I was told by a 'genius' at the Apple store in Charleston that my phone was completely void of any warranty that Apple has since I had it jailbroken. I laughed in his face and asked if he was serious and I got the dirtiest look in my life. He said they would refuse any service even if it was a blatant defect, which I had, and that they would ask me to leave. Guys name was Casey, told him to go pound sand, and talked to a gentleman named Brian that would make Elton John out to be a womanizer. Brian told me that was total ******** and he gave me a brand new phone and apologized for the stupidity from that guy.

      They won't and can't take your device, but the douchebags WILL refuse you service. Must be that 'think different' they put in the employee handbook.