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  • Apple Admits iMac Yellow-Screen Problem, Says It's Fixed Now


    For months since the iMac with 27-inch screen was released in October, users have been complaining about various issues with the display. Apple maintained silence about the problems for months, until finally acknowledging that some screens had a flickering problems in December and releasing a firmware update to fix it. Now, weeks after issuing a second firmware fix that it claims solves the problem, Apple is finally publicly admitting that there was a problem with screens showing a yellowish tinge.

    An Apple spokesperson directly acknowledged the yellowing problem for the first time in a statement to Gizmodo. "We've addressed the issues that caused display flickering and yellow tint," the spokesperson said. "Customers concerned that their iMac is affected should contact AppleCare."

    Shipping turnaround times listed on the Apple website have often surged to as much as three weeks as problem reports continued to mount, causing Apple to go so far as to publicly deny a rumor that it had stopped production of the iMac in order to find a fix to the problems. Now that Apple claims to have fixed the problem, shipping times for the 27-inch iMac are now displayed on the website as no more than three to five days. Apple has always maintained that the delays were just because of the high demand for Apple's flagship computer. The new iMac was the best-selling desktop in the U.S. when it debuted last October, with the 21.5-inch model taking first place and the 27-inch iMac the third-best-selling machine.

    Apple released a firmware patch in December called iMac Graphics Firmware Update 1.0. Then, in February, Apple sent out a second fix called iMac Display Firmware Update 1.0 which was listed as being specifically for iMacs shipped in late 2009 only. An Apple service outlet in the UK reported at that time that Apple was offering a full refund plus a 15 percent bonus to some users whose issues had not been resolved after multiple tries.

    Gizmodo, which has been very vocl in publicizing the issue and pressing Apple for a response, has cautioned new iMac owners to test their computers before concluding that the problem has been resolved. Even if a fix is in place, defective iMacs may still be in the pipeline, and Gizmodo notes that users may need to return their computers for working ones.
    This article was originally published in forum thread: Apple Admits iMac Yellow-Screen Problem, Says It's Fixed Now started by Paul Daniel Ash View original post
    Comments 7 Comments
    1. steve-z17's Avatar
      steve-z17 -
      Same old same old, it happens all the time to new products.
    1. lolcats1's Avatar
      lolcats1 -
      doesn't this seem like a hardware issue? how can firmware fix the screen from glowing with a pleasingly urine tinged luminosity?
    1. pyromcr's Avatar
      pyromcr -
      why has it taken them this long to admit there is a problem?
    1. lolcats1's Avatar
      lolcats1 -
      Quote Originally Posted by Rota View Post
      Just like how 2.1 or whatever it was supposedly fixed the yellow 3G screen issue. It didn't.
      get off my lawn boy!
    1. bruinsrme's Avatar
      bruinsrme -
      Quote Originally Posted by lolcats1 View Post
      doesn't this seem like a hardware issue? how can firmware fix the screen from glowing with a pleasingly urine tinged luminosity?

      very common on todays larger screens. many defects in the end presenation are corrected by firmware updates.
      It affords companies to pump out new prodcuts that are less than perfect and time to correct any issues later on without killing production times and delivering products to market to beat or meet the competition
    1. z3r01's Avatar
      z3r01 -
      funny my 27inch mac is running nicely
    1. steve-z17's Avatar
      steve-z17 -
      Quote Originally Posted by Rota View Post
      Typical Apple response. They ignore the problem even exists then release a fix for it randomly.

      Apple: "No problems here."
      Consumer: "WTF, the screens are yellow!"
      Apple: "No they're not." *releases patch*
      Haha, typical Rota response..