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  • iTunes Activation Server Down?

    All day yesterday I was trying to update my iPad (it's on 4.3.1 and 4.3.3 is current), and iTunes was telling me the activation server was down. I figured it'd fix itself and didn't post anything, but it seems the server is still experiencing issues.

    None of my devices with updates available (of the three, none are currently jailbroken, these are iPads used for business) are able to update currently - I get a new error today "this device is not eligible for this build." iTunes also on the iPad screen says "this device has an update available." I do not currently have a custom gs.apple.com host set.

    The activation server is down for everyone it seems - this has nothing to do with a jailbroken or not jailbroken state. This is bad because it means NO ONE can update their iDevice at all (or restore), since Apple requires a "yes" from their activation server before iTunes is allowed to restore the device. This can be avoided in the future if you have your SHSH blobs saved locally or on Cydia's server.

    Apple's gs.apple.com server handles requests from iTunes whenever a user attempts to update their firmware. This is why we save SHSH blobs in Cydia (by setting a custom host for gs.apple.com, you can essentially "trick" iTunes into asking Cydia's activation server if the user can update to a specific firmware rather than asking Apple). This is a great reminder to make sure you've opened Cydia on your device recently to save your SHSH blobs. You can also use TinyUmbrella to save them locally if you prefer (or in addition).

    A quick survey of multiple users in my open IRC boxes shows none of them could update their various devices either using Apple's default activation server. Are you guys able to do so?

    UPDATE: The server seems to have come back online shortly after this story was posted. I am now able to update the iPad, after roughly 24 hours of not being able to. This still raises questions about requiring a web connection and a valid working server to restore a device.
    This article was originally published in forum thread: iTunes Activation Server Down? started by Kyle Matthews View original post
    Comments 35 Comments
    1. icefall5's Avatar
      icefall5 -
      I'm now able to restore; it's running as I type this. And the update / re-JB saga begins again....
    1. seann33uk's Avatar
      seann33uk -
      still can't restore getting
      itunes error 3194
      as well as
      itunes Server Down
    1. vikas3saraswat's Avatar
      vikas3saraswat -
      you must have little snitch installed in you mac, which might be blocking the home calling by itune.
      it could be your firewall blocking.
    1. Nima2007's Avatar
      Nima2007 -
      Thank you very much
    1. BoostedEvoIX's Avatar
      BoostedEvoIX -
      just tried updating my ipad 2 and getting the error saying its not elegible for request build
    1. thetoothfairy's Avatar
      thetoothfairy -
      Ha! Was emailing about connection problems myself here... this was their response...

      I'm sorry to hear that you can't connect to the iTunes Store.

      Peg, I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself. This article outlines some of the likely culprits:

      Can't connect to the iTunes Store

      Apple Discussions are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:


      I hope this information is helpful. Have an awesome day!
    1. RICO_'s Avatar
      RICO_ -
      Time to invest some of that $65 billion revenue
    1. gaylord1973's Avatar
      gaylord1973 -
      Its still doesent work
    1. BoostedEvoIX's Avatar
      BoostedEvoIX -
      still not working for me. I cant update my ipad 2..
    1. janzy's Avatar
      janzy -
      tried to upgrade to the current build and I'm getting the error message "this device isn't eligible for the current build".
      Any ideas?
    1. Je5's Avatar
      Je5 -
      Yeah same here I am stuck on 4.3 iPad 2 now cant update..!?!! Ugh
    1. Jonno232's Avatar
      Jonno232 -
      My Ipad 2 is stuck in recovery mode. I updated to 4.3.3 and now I just get the Itunes logo on my IPad screen and itunes says there is an issue with myt device. I am not very impressed I have contacted apple support and they say I have to take it to an apple store. Does anyone know how I get it out of recovery mode??

    1. ICydiaify's Avatar
      ICydiaify -
      If you read on myi it sated the apple was down
    1. BoostedEvoIX's Avatar
      BoostedEvoIX -
      Alright guys i found a solution! This worked for me perfectly and i was able to restore and update my iPad 2 last night. Im on a MAC btw.. Do the following steps and then reboot your computer and restore the ipad. Should work right after. Open TERMINAL on your computer then do the following steps.. If it gets stuck at 95% at restore which i had the same problem, if you have wi-fi sync then uninstall it. After you update you can re-install it again. Hope this helps!

      Type sudo su

      Press enter

      Then enter your password and hit enter

      Type vi /etc/hosts

      Move your cursor with the down arrow to the line that has gs.apple.com without a # at the beginning of the line.

      Move cursor to the beginning of that line.

      Type i# then press the esc key.

      Type :wq

      Press enter

      Type exit

      Press enter

      Now you can quit out of the terminal application. This likely is a problem caused by Tiny Umbrella denying itunes communicating with the apple servers. Now reboot computer and update iphone/ipad!
    1. Cody Overcash's Avatar
      Cody Overcash -