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  • [ FAIL ] Pre Order Now!


    Update: AT&T Premier customers can log in and order.

    iPhone 4 has been available via AT&T online and Apple's online retail store for hours now, but good luck actually getting an order in. Although we've tried for a solid 3 hours to get an order in, we're getting the same results hundreds of users are emailing, tweeting, and pm'ing us - zilch.

    Apple's site looks to be staying up, with a couple 10-15 second "oops!" messages, but it seems AT&T is unable to keep up with the traffic. The AT&T site is down with maintenance messages more often than it's been up, and Apple's pre order process hangs right at the part where it starts communicating with AT&T - either when it checks pricing eligibility, or when it actually gets in to add/replace the line.

    Smartly on Apple's part (which doesn't matter right now since AT&T can't handle the load), it looks like they've moved all iPhone activation to its own subdomain (buyiphone.apple.com) to better handle load management.

    Keep trying I suppose - I'm gonna go have a mocha and an omelette, and do this thing later - no sense sitting in front of a screen pressing refresh for hours when they're obviously TKO'd at the moment.

    Hey - anyone notice the iPhone 4 is only available in black for preorder/launch?

    This article was originally published in forum thread: [ FAIL ] Pre Order Now! started by Kyle Matthews View original post
    Comments 588 Comments
    1. skatertrash's Avatar
      skatertrash -
      Hey - anyone notice the iPhone 4 is only available in black for preorder/launch?
      Why are you proud of such intensely bad news for anyone who wanted a white phone this time around? I am really bummed, regardless of whether anyone else thinks white looks ugly/is for girls/is not as "cool" as black. It's really a total fail on Apple's part. So, yeah, thanks for gloating, I feel so much better about it now.

      Looks like I'll be lining up early in the morning and hoping for a miracle... a.k.a, the 32gb white iPhone 4.
    1. Comshark87's Avatar
      Comshark87 -
      I just reserved mine through the new apple retail store app. I don't know if the servers are freeing up or if the app uses different servers, but I successfully reserved an Iphone 4 at a local retail store to replace my current AT&T Iphone.
    1. beerad1228's Avatar
      beerad1228 -
      Haha, I called Radio Shack and preordered over the phone. Took all of 5 minutes. Piece of cake.
    1. godsrainbow1984's Avatar
      godsrainbow1984 -
      the app wouldn't let me order or reserve...it kept saying try again later
    1. k0mpresd's Avatar
      k0mpresd -
      got mine ordered finally.
    1. rubberneck's Avatar
      rubberneck -
      OMG - got this while processing my credit card on ATT premier

      Gateway Timeout
      The proxy server did not receive a timely response from the upstream server.

      Reference #1.99d702cc.1276620621.3ec40c
    1. fbjones's Avatar
      fbjones -
      got mine just now from at&t
    1. eg6motion's Avatar
      eg6motion -
      Quote Originally Posted by Shloe B View Post
      The biggest release in 3 years and they can shore up there servers to handle the traffic? Im not even blaming Apple, this is another epic failure by AT&T! There are projections of more than 1 million phones being pre-ordered in the first week alone, so they knew what was coming and yet they still dropped the ball.
      really? most people have ordered successfully via ATT... it's the apple site that is failing.
    1. MarkF_AC700's Avatar
      MarkF_AC700 -
      i almost got it 3 times.. all the way to the final page... ERROR
    1. knguyen's Avatar
      knguyen -
      I got mine through the Apple Store app
    1. edwilk55's Avatar
      edwilk55 -
      Success at 12:30 EDT....
    1. netpred's Avatar
      netpred -
      This is all I get when I try to log into the ATT site:

      "Due to a system upgrade the site is temporarily unavailable, please try again later. For immediate assistance please contact customer service at 1-800-331-0500. "
    1. DeviantGeek's Avatar
      DeviantGeek -
      Quote Originally Posted by eg6motion View Post
      really? most people have ordered successfully via ATT... it's the apple site that is failing.
      I disagree. This is ATT. Apple is failing because it is calling out to the ATT DB's to place the upgrade orders etc.

      what is being reported in here is not a real indication of what is happening IRL. Most of the people that are reporting success were able to do it VERY early this morning.
    1. stevenbrown8's Avatar
      stevenbrown8 -
      Already got mine ordered Had some issues earlier this morning but it finally went through...
    1. Vish's Avatar
      Vish -
      Quote Originally Posted by skatertrash View Post
      Why are you proud of such intensely bad news for anyone who wanted a white phone this time around? I am really bummed, regardless of whether anyone else thinks white looks ugly/is for girls/is not as "cool" as black. It's really a total fail on Apple's part. So, yeah, thanks for gloating, I feel so much better about it now.

      Looks like I'll be lining up early in the morning and hoping for a miracle... a.k.a, the 32gb white iPhone 4.
      Speaking of the white one. Anyone have any info on when it might be released? I pre ordered mine at Radio Shack as well this morning. But i'm thinking of giving it to my GF so i can get the white one. I'd really like a white one but i don't know if i can wait till "late summer". Now really knowing what late summer is.
    1. IMIX's Avatar
      IMIX -
      I just went to my local store coz online wasn't working.
      They are ONLY offering black iPhones for preorder, and I got to keep my unlimited plan with the new 2 yr. contract.
      They will not accept debit cards, only credit cards.
      Good luck!
    1. Thorlax402's Avatar
      Thorlax402 -
      After about 4 hours of trying. Finally got it through the at&t site. No email confirmation yet though.
    1. kingchkn's Avatar
      kingchkn -
      I still can't get through either ATT or Apple. Downloaded the new Apple Store app, and reserved at an Apple store near me in under 30 sec. That seems odd. Anyone know why my email confirm would state $599? Anyone else get that?
    1. bobright's Avatar
      bobright -
      This is GARBAGE both ATT and Apple are down

      and NO WHITE iPhone for preorder

      ridiculous
    1. RyanOBrian's Avatar
      RyanOBrian -
      Quote Originally Posted by skatertrash View Post
      Why are you proud of such intensely bad news for anyone who wanted a white phone this time around? I am really bummed, regardless of whether anyone else thinks white looks ugly/is for girls/is not as "cool" as black. It's really a total fail on Apple's part. So, yeah, thanks for gloating, I feel so much better about it now.

      Looks like I'll be lining up early in the morning and hoping for a miracle... a.k.a, the 32gb white iPhone 4.
      Harden the **** up... There bigger things in life than your getting your god forsaken white iphone..