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  • [ FAIL ] Pre Order Now!

    Update: AT&T Premier customers can log in and order.

    iPhone 4 has been available via AT&T online and Apple's online retail store for hours now, but good luck actually getting an order in. Although we've tried for a solid 3 hours to get an order in, we're getting the same results hundreds of users are emailing, tweeting, and pm'ing us - zilch.

    Apple's site looks to be staying up, with a couple 10-15 second "oops!" messages, but it seems AT&T is unable to keep up with the traffic. The AT&T site is down with maintenance messages more often than it's been up, and Apple's pre order process hangs right at the part where it starts communicating with AT&T - either when it checks pricing eligibility, or when it actually gets in to add/replace the line.

    Smartly on Apple's part (which doesn't matter right now since AT&T can't handle the load), it looks like they've moved all iPhone activation to its own subdomain (buyiphone.apple.com) to better handle load management.

    Keep trying I suppose - I'm gonna go have a mocha and an omelette, and do this thing later - no sense sitting in front of a screen pressing refresh for hours when they're obviously TKO'd at the moment.

    Hey - anyone notice the iPhone 4 is only available in black for preorder/launch?

    This article was originally published in forum thread: [ FAIL ] Pre Order Now! started by Kyle Matthews View original post
    Comments 588 Comments
    1. StealthBravo's Avatar
      StealthBravo -
      mmi called it
    1. Zamphire's Avatar
      Zamphire -
      Looks like Apples website isn't fairing much better either atm. I'm trying to preorder one, not getting very far.
    1. le_harve's Avatar
      le_harve -
      this doesnt surprise me. actually was expecting this rather, and if i expeceted it, shouldnt at&t have too?
    1. hoqts's Avatar
      hoqts -
      I am trying to pre order also but i am getting up to signing up the data plan and still stuck.
    1. 87vert's Avatar
      87vert -
      I was able to get mine pre-ordered with at&T at 7am this morning. The apple store was showing the sticky note.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Got mine done at 4:48 AM EST.
    1. xxzone's Avatar
      xxzone -
      Must have lucked out. I had the same issues last night, but around 3 pacific time I was able to finish my upgrade at AT&T website. Thought it had leveled out at that point . Sorry guys.
    1. edwilk55's Avatar
      edwilk55 -
      Same here...I can't even get AT&Ts site to come up and Apple's keeps failing. Probably because they have to talk to AT&T to verify my account and AT&T, in it's usual fashion, is FAILING today. What's new with that though....
    1. remag49's Avatar
      remag49 -
      its making me sooo mad!!
    1. StealthBravo's Avatar
      StealthBravo -
      No worries. Just wait till this afternoon. They will not run out of preorders
    1. stunna2095's Avatar
      stunna2095 -
      same here been trying to do this for over 2 hours
    1. Ticko's Avatar
      Ticko -
      man i just want to preorder...i guess everyone else does too HAHA good luck to all
    1. reggie6801's Avatar
      reggie6801 -
      I was also able to pre order my iPhone at 7 am this morning. I pre ordered mine on the AT&T website, it took me a a few attempts but I was able to get through. Can't wait till Thursday.
    1. gautam's Avatar
      gautam -
      lol ... its so ridiculous to see how people are jumping and there is no reaction by neither apple or at&t to take a closer look at this problem. I myself tried since 7 am nada ... yet
    1. eg6motion's Avatar
      eg6motion -
      I completed my order through the ATT site no problem...but the apple site was failing all over the place
    1. billchase2's Avatar
      billchase2 -
      My coworkers and I have been trying for hours... zero luck.
    1. vindutch's Avatar
      vindutch -
      Steve Jobs just told me that everyone needs to stop trying to order the new iphone 4 cause his network can't handle it. He said he can wait all day.
    1. propspinner8251's Avatar
      propspinner8251 -
      I tried to order on the Premier site and there is a link for upgrade. But there isnt a Iphone 4 available to pre-order. Tried calling Premier customer service and I sit on hold for 20 mins. Then out of the blue, it says "due to system malfunctions, please call back later". Then it hangs up..... I give up for now...
    1. LSZ33's Avatar
      LSZ33 -
      I'm pissed they only have black available. WTF apple?
    1. giancarlo's Avatar
      giancarlo -
      this whole white BS really gets my nuts tied in a bunch....bastards