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  • [ FAIL ] Pre Order Now!


    Update: AT&T Premier customers can log in and order.

    iPhone 4 has been available via AT&T online and Apple's online retail store for hours now, but good luck actually getting an order in. Although we've tried for a solid 3 hours to get an order in, we're getting the same results hundreds of users are emailing, tweeting, and pm'ing us - zilch.

    Apple's site looks to be staying up, with a couple 10-15 second "oops!" messages, but it seems AT&T is unable to keep up with the traffic. The AT&T site is down with maintenance messages more often than it's been up, and Apple's pre order process hangs right at the part where it starts communicating with AT&T - either when it checks pricing eligibility, or when it actually gets in to add/replace the line.

    Smartly on Apple's part (which doesn't matter right now since AT&T can't handle the load), it looks like they've moved all iPhone activation to its own subdomain (buyiphone.apple.com) to better handle load management.

    Keep trying I suppose - I'm gonna go have a mocha and an omelette, and do this thing later - no sense sitting in front of a screen pressing refresh for hours when they're obviously TKO'd at the moment.

    Hey - anyone notice the iPhone 4 is only available in black for preorder/launch?

    This article was originally published in forum thread: [ FAIL ] Pre Order Now! started by Kyle Matthews View original post
    Comments 588 Comments
    1. partycove's Avatar
      partycove -
      Wow. I woke up at 4am to get ready for work. Thought I would try to pre order on AT&T site. It took my a hole 5 to 7 mins to order my iphone4. Guess I got lucky.
      Good luck to all of y'all.
    1. DirkSwizzler's Avatar
      DirkSwizzler -
      Got mine in on AT&T's site. 7:15 am PST. Been trying for 45 minutes.

      Seems kind of ridiculous that we all had to play the waiting game just to order the phone, now we all have to play the waiting game again to receive it. Too much waiting for this internet day and age.

      It'd be a different story if most of us were just waiting for supply to become available. That I can understand. But I don't understand why they would just sit on their current stock for a couple weeks.
    1. silent1643's Avatar
      silent1643 -
      Quote Originally Posted by eg6motion View Post
      I completed my order through the ATT site no problem...but the apple site was failing all over the place
      i agree with this - but i did it around 5am est right when att went live

      apple was crap since it went online at 4am est
    1. basketballguy743's Avatar
      basketballguy743 -
      Wow I got mine done in like 5 minutes...no issues...idk what you all are talking about.
    1. ChrisRC1985's Avatar
      ChrisRC1985 -
      I have been trying for about an hour now....this is just ridiculous.
    1. KartRacer's Avatar
      KartRacer -
      Ordered mine about 8:30 this morning after about 15 tries on Apples website at 6:15 this morning. I just hope I'll actually get it in the mail on launch day. Won't activate it until the jailbreak is out though.
    1. Harris.s.7's Avatar
      Harris.s.7 -
      OMG... its been driving me nuts..... Apple site went live at 9am BST (british summer time for you yanks) with in 10 minutes you couldnt process any orders, within 30 minutes the sticky note was back up
      after 4 hours of waiting i gave up and drove to an apple store and reserved one, be able to collect it on the 24th, sim free no contract
    1. swfcowl5's Avatar
      swfcowl5 -
      Quote Originally Posted by Harris.s.7 View Post
      OMG... its been driving me nuts..... Apple site went live at 9am BST (british summer time for you yanks) with in 10 minutes you couldnt process any orders, within 30 minutes the sticky note was back up
      after 4 hours of waiting i gave up and drove to an apple store and reserved one, be able to collect it on the 24th, sim free no contract
      pre-ordered 28 fine my end using apple.com/uk/YOURSTORENAME
    1. Wilbourn's Avatar
      Wilbourn -
      I'm just gonna go to my local apple store and "reserve" my iPhone and pay for it on the launch date like my buddy at the apple store told me I could do. Along with reserving and paying on the launch date he said those who reserved get serviced first on launch (that is, those present at opening get served first).
    1. BoostedEvoIX's Avatar
      BoostedEvoIX -
      been trying for an hour
    1. Avalanchenut's Avatar
      Avalanchenut -
      I got mine. Took some time for it to show up on the at&t premier website but it finally did. Now I just have to play the waiting game.
    1. barsoverbeats's Avatar
      barsoverbeats -
      I accidently "reserved" one this morning and received the email that stated in fine print "pre-authorization does not gaurentee iPhone availability" Not good enough for me...
    1. Niner1000RR's Avatar
      Niner1000RR -
      Got mine with no problems through ATT at 7AM (EST) but my g/f has been trying through apple for a couple hours now...
    1. melo107's Avatar
      melo107 -
      yesssssss my phone is preorder forget them lines. do anyone kno when the phone goin to actually arrive on the release day? in morning, afternoon ,or evening
    1. Poseidon79's Avatar
      Poseidon79 -
      I just got through! Boo yaaaa! 32GB Black
    1. Kyle Matthews's Avatar
      Kyle Matthews -
      Quote Originally Posted by barsoverbeats View Post
      I accidently "reserved" one this morning and received the email that stated in fine print "pre-authorization does not gaurentee iPhone availability" Not good enough for me...
      Yah me too.
    1. Zelaya's Avatar
      Zelaya -
      I wonder if I get a faster response from Apple site if I click new line instead of upgrading. No luck for me.
    1. XavierAlucard's Avatar
      XavierAlucard -
      Yeah I tried for a bit and it kept on timing out. So I went to a Best Buy here in CT and was in and out with the pre-order within 2 minutes. Actually the fastest service I've ever had at Best Buy.
    1. sharkez's Avatar
      sharkez -
      Surprise. Existing customers get hozed.
    1. bobright's Avatar
      bobright -
      If we preorder through Apple is our card charged or not till 24th? Also are we able to cancel before the 24th?