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  • [ FAIL ] Pre Order Now!

    Update: AT&T Premier customers can log in and order.

    iPhone 4 has been available via AT&T online and Apple's online retail store for hours now, but good luck actually getting an order in. Although we've tried for a solid 3 hours to get an order in, we're getting the same results hundreds of users are emailing, tweeting, and pm'ing us - zilch.

    Apple's site looks to be staying up, with a couple 10-15 second "oops!" messages, but it seems AT&T is unable to keep up with the traffic. The AT&T site is down with maintenance messages more often than it's been up, and Apple's pre order process hangs right at the part where it starts communicating with AT&T - either when it checks pricing eligibility, or when it actually gets in to add/replace the line.

    Smartly on Apple's part (which doesn't matter right now since AT&T can't handle the load), it looks like they've moved all iPhone activation to its own subdomain (buyiphone.apple.com) to better handle load management.

    Keep trying I suppose - I'm gonna go have a mocha and an omelette, and do this thing later - no sense sitting in front of a screen pressing refresh for hours when they're obviously TKO'd at the moment.

    Hey - anyone notice the iPhone 4 is only available in black for preorder/launch?

    This article was originally published in forum thread: [ FAIL ] Pre Order Now! started by Kyle Matthews View original post
    Comments 588 Comments
    1. javiert30's Avatar
      javiert30 -
      I cant from apple store and from ATT either, Im on a premier account and it shows only 3GS iphones, I was trying to make an order since they start, the whole night and still wake up. I knew it gonna happen sht...
    1. billchase2's Avatar
      billchase2 -
      I'm currently trying to preorder via MacBook Pro, iPad, and a PC... none of them are having any luck. One coworker just got through though, so there's hope!

      Oh, and apparently you can only have them shipped to your billing address?? Is there a way around that? I want it shipped to work...
    1. ugshotgun's Avatar
      ugshotgun -
      Pretty sad...how long have they known they would be releasing the preorders...and still don't have their ducks in a row?? I've been trying for 30 minutes now to do the preorder at "buyiphone.apple.com" and keep getting the session time out and errors!!!

      Sad, simply sad!!
    1. Zeal's Avatar
      Zeal -
      Grrrr i wanna pre-order the white 32GB already.. smh
    1. ClerkDante's Avatar
      ClerkDante -
      Guess I should color myself lucky.

      Woke up at 4:30pst, grabbed iPad, went to Apple, saw "site down" yellow post-it, went to AT&T, phone was available, ordered in about 5 mins without so much as a hiccup.

      Usually hit all the trouble windows, not the one good one.

      Gonna be a good day!
    1. rhekt's Avatar
      rhekt -
      Quote Originally Posted by Kyle Matthews View Post
      lol check the thread from 4 pm yesterday. :P
      hmm.the apple store site was down for maintenance until about 1:30am this morning. then the preorder page was available. not sure what was happening at 4pm with no iphone4 link available
    1. exNavy's Avatar
      exNavy -
      Pathetic. Hey Apple can I have a job in your IT department? I don't !@#$! about e-commerce either. I should fit right in.
    1. Ticko's Avatar
      Ticko -
      they are both working slowly right now. just preordered mine had a att online chat to help out with speed
    1. Jordan Junike's Avatar
      Jordan Junike -
      I got mine ordered but it showed my price to be 699 for the 32gb even tho I'am elidgable for the upgrade.
    1. Zelaya's Avatar
      Zelaya -
      I guess ATT is down because Apple won't past after verification and keeps giving me erros messages. Oh well I'll tried later.
    1. rhekt's Avatar
      rhekt -
      Quote Originally Posted by Kyle Matthews View Post
      lol check the thread from 4 pm yesterday. :P
      oh i guess stealth just meant you called it that this would happen. my bad. im tired.
    1. godsrainbow1984's Avatar
      godsrainbow1984 -
    1. pcmartinez's Avatar
      pcmartinez -
      I pre-ordered at 4:45 am after a good 45 min of trying
      and only store pick up because the mail option was not working on the apple store
    1. sziklassy's Avatar
      sziklassy -
      Yeah I been trying all morning. I think I am just gonna go into the Apple store and get it done there.
    1. adp's Avatar
      adp -
      You guys need need to calm down. If it doesn't work in the morning then just wait til the afternoon. Trust me, the iPhones won't run out on the first 6 hours of pre-release.
    1. javiert30's Avatar
      javiert30 -
      I think Im going to need to go to an apple store or ATT store to make my pre-order...
    1. mikerlx's Avatar
      mikerlx -
    1. iphone925's Avatar
      iphone925 -
      Apple & Att Website Needs some serious help i been trying to pre order my iphone since last 6 hrs no luck and I am still waiting on the 1-800 my apple number from last 2 hrs now this is insane
    1. 0Milk0's Avatar
      0Milk0 -

      This is the error I keep getting.. I guess will go back to work and check periodically.
    1. tommy0486's Avatar
      tommy0486 -
      Just downloaded itunes at 6mb/s but cant order a stupid phone.