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  • [ FAIL ] Pre Order Now!


    Update: AT&T Premier customers can log in and order.

    iPhone 4 has been available via AT&T online and Apple's online retail store for hours now, but good luck actually getting an order in. Although we've tried for a solid 3 hours to get an order in, we're getting the same results hundreds of users are emailing, tweeting, and pm'ing us - zilch.

    Apple's site looks to be staying up, with a couple 10-15 second "oops!" messages, but it seems AT&T is unable to keep up with the traffic. The AT&T site is down with maintenance messages more often than it's been up, and Apple's pre order process hangs right at the part where it starts communicating with AT&T - either when it checks pricing eligibility, or when it actually gets in to add/replace the line.

    Smartly on Apple's part (which doesn't matter right now since AT&T can't handle the load), it looks like they've moved all iPhone activation to its own subdomain (buyiphone.apple.com) to better handle load management.

    Keep trying I suppose - I'm gonna go have a mocha and an omelette, and do this thing later - no sense sitting in front of a screen pressing refresh for hours when they're obviously TKO'd at the moment.

    Hey - anyone notice the iPhone 4 is only available in black for preorder/launch?

    This article was originally published in forum thread: [ FAIL ] Pre Order Now! started by Kyle Matthews View original post
    Comments 588 Comments
    1. Luppin's Avatar
      Luppin -
      I found it was easiest to go into the account management menu, go to the upgrade selection menu and pick the iPhone 4. The links on the iPhone pages on Apple and AT&T just kept returning errors.
    1. RyanOBrian's Avatar
      RyanOBrian -
      its working now on apple and att&t and the app store
    1. ddfilms's Avatar
      ddfilms -
      just ordered mine at radio shack took 10 minutes.
    1. 2Jaze's Avatar
      2Jaze -
      what is this premier site? is this different from att.com?
    1. adp's Avatar
      adp -
      Premier is for those eligible for a service discount (usually 15%).
    1. mj0528's Avatar
      mj0528 -
      Quote Originally Posted by CUBBIEblue16 View Post
      Should of went to best buy. They have the white iPhone according to them. They said its a best buy exclusive or something like that. I pre ordered 3 iphones at best buy today and it took me 30 minutes in total for everything. Much easier than doing it online.
      yea, my wife said there were 4 people at our local BB getting there's. Like a 20 min process she said
    1. fyrmed2's Avatar
      fyrmed2 -
      Just preordered my white one @ best buy!
    1. awri's Avatar
      awri -
      at&t restarted the servers it seems. Was able to order mine . Sucks that I dont know when exactly it'll get here.
    1. blazinhaze420's Avatar
      blazinhaze420 -
      White cones out in december
    1. adp's Avatar
      adp -
      Quote Originally Posted by blazinhaze420 View Post
      White cones out in december
      Why would you say that?
    1. bobright's Avatar
      bobright -
      Quote Originally Posted by blazinhaze420 View Post
      White cones out in december
      Link? Are you serious?
    1. RyanOBrian's Avatar
      RyanOBrian -
      Nevermind I'm stuck here...



      Quote Originally Posted by blazinhaze420 View Post
      White cones out in december
      I've heard the same from an undisclosed source.. thats all im saying.........
    1. A Retired Mod's Avatar
      A Retired Mod -
      I still can order....;-((
    1. Poseidon79's Avatar
      Poseidon79 -
      You just have to keep trying over and over again. It's a massive bottle neck so it's just flat out luck if you get a port through to their server.
    1. jnguyennikka's Avatar
      jnguyennikka -
      Hey I need help. I order mine and I went all the way to where you enter card information. I hit place order and it said

      Gateway Timeout

      The proxy server did not receive a timely response from the upstream server.
      Reference #1.d70300cc.1276624018.49bc65

      do you guys think the order went through or should I keep trying again. I don't want to keep trying and end up getting two
    1. flounder21's Avatar
      flounder21 -
      Total Cluster...Apple wasn't prepared for this......
    1. A Retired Mod's Avatar
      A Retired Mod -
      Yea....i have been trying since 3:00am
    1. Nickaroni22's Avatar
      Nickaroni22 -
      Been trying to pre-order the past 3 hours, no luck!

      Quote Originally Posted by jnguyennikka View Post
      Hey I need help. I order mine and I went all the way to where you enter card information. I hit place order and it said

      Gateway Timeout

      The proxy server did not receive a timely response from the upstream server.
      Reference #1.d70300cc.1276624018.49bc65

      do you guys think the order went through or should I keep trying again. I don't want to keep trying and end up getting two
      Keep trying its happened to me 4 times, you'll get a confirmation email if it went through.
    1. gbarielmoreno's Avatar
      gbarielmoreno -
      you have to use the apple store app, thats the only way to reserve online now
    1. adp's Avatar
      adp -
      You guys should call your local AT&T stores. I just called mine and they said they have no server/line issues. They even wanted to give me directions lol