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  • AT&T Drops 3x More Calls Than Verizon, May Keep Exclusive


    According to a new survey of US smartphone users, three times more AT&T customers than Verizon customers said they had experienced calls being dropped. The results suggest that despite massive investment in its infrastructure, AT&T still has significant problems to overcome. However, one financial analyst believes that AT&T will retain its exclusive iPhone deal in the US at least through this year. The reason? A "quid pro quo" sweetheart deal for iPad 3G data plans.

    ChangeWave Research, the company that does the polling for the InvestorPlace.com site, released the results of a survey of 4,040 smartphone users in the US done during March of this year. They were looking into "trends in customer satisfaction and loyalty, future market share demand, and the issue of dropped calls," and discovered that AT&T's results were in a death-spiral on all those measurements. As far as dropped calls go, while Verizon customers reported that 1.5% of their calls were dropped - the best result of the 4 US major carriers - AT&T customers said that 4.5% of their calls were dropped. Sprint and T-Mobile customers were essentially in a tie for second, with 2.4% and 2.5% of calls dropped respectively. And unsurprisingly, only 23% of AT&T customers said they were "very satisfied" with their service, as opposed to 49% of Verizon customers.

    And while a full 53% of these happy Verizon customers said they'd buy an iPhone if they could, it doesn't look like Apple is going to give them the option in 2010. According to Brian Marshall, a Wall Street analyst at BroadPoint AmTech, "AT&T had to do something dramatic to get the iPad." So what they did was to give Apple the rock-bottom pricing it wanted for 3G data. No other US 3G carrier can touch the $29.99 all-you-can-eat plan, and so, Marshall told Computerworld's Gregg Keizer, "AT&T was able to negotiate a six-month extension on the iPhone exclusive." Most observers believe that the existing AT&T iPhone deal was set to expire this summer.

    It's hard to imagine Apple turning away customers, but the company's executives must have thought it could sell enough expensive 3G iPads with this deal to make up for the iPhone buyers it'd be turning away. After all, the only difference between the $499 16GB WiFi iPad and the $629 16GB WiFi + 3G iPad is a single $7 chip. It's pretty much a money factory for Apple.
    This article was originally published in forum thread: AT&T Drops 3x More Calls Than Verizon, May Keep Exclusive started by Paul Daniel Ash View original post
    Comments 47 Comments
    1. tigersball's Avatar
      tigersball -
      I'm happy, but I can say that both my 2g and 3gs do drop alot of calls. My wife has a blackberry bold that is 3g and she also has issues with dropped calls. The previous bb curves on edge, never had one dropped call
    1. rampagebegins's Avatar
      rampagebegins -
      i actually went to the verizon store the other day, the associate there was telling me that apple was in talks with verizon but that the would only come to verizon until they brought out 3g or 4g. the associate also told me that they were bringing something faster than that called "LTE" (her words) she said that maybe after that launches at the end of the year that apple would take them more seriously. again her words
    1. dsanchez's Avatar
      dsanchez -
      I live in Connecticut and I am very happy with AT&T. I've travel from here to florida and I've had no issues

      @ rampagebegins very interesting. I personally believe the only way apple would go to verizon is if they provide something that AT&T doesn't. Like 4g When they launch it
    1. RonHC's Avatar
      RonHC -
      Maybe they should try Cities where AT&T has good reception
    1. David-S's Avatar
      David-S -
      I actually really like AT&T. I never get dropped calls.
    1. Cer0's Avatar
      Cer0 -
      Quote Originally Posted by rampagebegins View Post
      i actually went to the verizon store the other day, the associate there was telling me that apple was in talks with verizon but that the would only come to verizon until they brought out 3g or 4g. the associate also told me that they were bringing something faster than that called "LTE" (her words) she said that maybe after that launches at the end of the year that apple would take them more seriously. again her words
      All the cell providers in the US are moving to LTE. Also don't trust a sales person or even store managers on hints about new iphones from any company. I say that because Apple keeps everything secret. They generally apporach companies by one of the many small names they bought out but don't use.
    1. thetoothfairy's Avatar
      thetoothfairy -
      I came down to Florida and my att service was awful... so I called att and they credited my account... the next month same thing and so on...so then I took my phone in and they gave me a new iphone.... same thing with the new iphone and the maps and navigon would not work on the new iphone so I took the new one in and they gave me another new one and guess what? For almost seven months att has gave me credit on my account and I have not paid anything since I have been down here.

      Since I got this new iphone Att service works great here...I will tell you att is putting two new towers in this area as I am not in the best area down here but this phone works much better than the last two phones....

      I think a lot of these problems is the iphone from my experience.
    1. Cstrife2's Avatar
      Cstrife2 -
      I use to have T-Mobile, never dropped a single call, swithced to AT&T and have dropped calls ever since.
    1. thetoothfairy's Avatar
      thetoothfairy -
      I would like to see the iPhone on Verizon,T-Moble and Sprint just to see how it performs.
    1. ceris7356's Avatar
      ceris7356 -
      if only Apply would give the iPhone to Verizon. My life would be complete
    1. Cer0's Avatar
      Cer0 -
      If only verizon would have taken the iPhone when approached first then who knows how the world would be now. Possibly no world release of iPhone because it would be using CMDA. Wait till LTE and then things could change.
    1. ty22's Avatar
      ty22 -
      1st: People will never be satisfied.

      2nd: My dad has never dropped a call with AT&T and he decides to try verizon, and he walks out of the store after waiting for ever through crappy customer service and tries to make his first call and it fails and fails 2 more times, then nobody can hear him because of the bad call quality and when he calls his boss, he told him," you sound distant and like a munchkin from the wizard of oz. People still cant hear him right, i know he's going to back to that store and shoving that phone up that rep's ***. Nice network Verizon!

      3rd: Apple should make a 4G model for Sprint to compete with the EVO, still keeping a 3G model on AT&T, of course.
    1. Forever Young's Avatar
      Forever Young -
      I too am one of the few who love my AT&T service. Never had a dropped call on 2g, 3g, or 3gs models. And I get service EVERYWHERE-seriously- and I live in upstate NY... mountains everywhere. And as for this verizon thing, they will never get an iPhone while they are on CDMA technology. Apple isn't stupid enough to "downgrade" to lower quality. LTE is a different story.
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      Quote Originally Posted by thetoothfairy View Post
      I would like to see the iPhone on Verizon,T-Moble and Sprint just to see how it performs.
      Phrased it wrong, let me fix it for ya:

      I would like to see Verizon, T-Mobile and Sprint get the iPhone just to see how they perform.

      Spoiler: they'd get slaughtered just like AT&T is. As far as usage goes, the iPhone kinda broke the curve then stomped on what was "standard", network's been playing catch-up ever since.

      WITH THAT SAID

      Been with AT&T forever and I've gotten nothing but excellent service with them regardless of where I've lived/been.
    1. salayyad's Avatar
      salayyad -
      i travel around a bit. When i had my 3gs i dropped calls and while driving between cleveland and chicago, i usually lose 3g and sometimes service. Now with verizon i havent dropped a call yet and in the same drive between cities i didnt lose 3g. i got down to 1 bar but maintained 3g.

      i really hope iPhone does come to verizon if not ill just play with my iPad for now.

      One more thing. i dont see how apple will sit around and watch Google launch Android phones on all carriers. I would think that apple would at least launch on Verizon and Att just to keep there market share. I mean there is Android CDMA and GSM phones, so why would it be a big deal for Apple to do the same. Just my two cents
    1. Cer0's Avatar
      Cer0 -
      Because Google uses HTC for most of the devices and HTC makes phones for all networks.
    1. GellBrake'rrrr's Avatar
      GellBrake'rrrr -
      I've NEVER had a dropped call on AT&T! I had verizon from '96-'08.... Never had a dropped call with them either. I never had a problem with Verizon except that they didn't offer the iPhone, well, in other words... No sim card. So my first iPhone was unlocked/jailbroken on T-Mobile. Now THAT SUCKED!!! I immediately switched to AT&T and my service is great! However, I have always lived in a major city, therefor I get great reception everywhere. To make a long story short(too late), I like both carriers.... But no iPhone...... No business from me.
    1. dustin4vn's Avatar
      dustin4vn -
      well to be honest, at&t sucks most of the time. the only good thing about it is fast internet speed. it's faster than verizon BUT what I hate about verizon is their unique way of putting service onto the phone. it doesn't uses sim cards. it's bad for someone who goes on a vacation, travel, or moving to another country. I visit other countries n sometimes i need to uses their network. but nope. so I switched to at&t. anyway. i don't call, who would talk on the phone for hours? i barely get drop call
    1. eg6motion's Avatar
      eg6motion -
      I have had poor service with ATT since the iPhone, but not before. Biggest ***** of mine is that the iPhone cannot maintain a call when switching from 3G to Edge...which the iPhone seems to do more of compared to other phones on ATT. Drives me nuts, that along with the odd 3G 1-bar holding... where the phone holds onto 1 bar of 3G, which doesn't allow phone calls more or less, instead of switching to EDGE.
    1. Limegrntaln's Avatar
      Limegrntaln -
      Never drop calls with my 3G[S]. Had all 3 iPhones. Same deal. Live in Phoenix and hat east of San Francisco. Don't drop calls in either places. And I'm currently pulling over 5megs down from the cell tower.

      Imageshack - imagelf.jpg - Uploaded by Limegrntaln