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  • AT&T Drops 3x More Calls Than Verizon, May Keep Exclusive


    According to a new survey of US smartphone users, three times more AT&T customers than Verizon customers said they had experienced calls being dropped. The results suggest that despite massive investment in its infrastructure, AT&T still has significant problems to overcome. However, one financial analyst believes that AT&T will retain its exclusive iPhone deal in the US at least through this year. The reason? A "quid pro quo" sweetheart deal for iPad 3G data plans.

    ChangeWave Research, the company that does the polling for the InvestorPlace.com site, released the results of a survey of 4,040 smartphone users in the US done during March of this year. They were looking into "trends in customer satisfaction and loyalty, future market share demand, and the issue of dropped calls," and discovered that AT&T's results were in a death-spiral on all those measurements. As far as dropped calls go, while Verizon customers reported that 1.5% of their calls were dropped - the best result of the 4 US major carriers - AT&T customers said that 4.5% of their calls were dropped. Sprint and T-Mobile customers were essentially in a tie for second, with 2.4% and 2.5% of calls dropped respectively. And unsurprisingly, only 23% of AT&T customers said they were "very satisfied" with their service, as opposed to 49% of Verizon customers.

    And while a full 53% of these happy Verizon customers said they'd buy an iPhone if they could, it doesn't look like Apple is going to give them the option in 2010. According to Brian Marshall, a Wall Street analyst at BroadPoint AmTech, "AT&T had to do something dramatic to get the iPad." So what they did was to give Apple the rock-bottom pricing it wanted for 3G data. No other US 3G carrier can touch the $29.99 all-you-can-eat plan, and so, Marshall told Computerworld's Gregg Keizer, "AT&T was able to negotiate a six-month extension on the iPhone exclusive." Most observers believe that the existing AT&T iPhone deal was set to expire this summer.

    It's hard to imagine Apple turning away customers, but the company's executives must have thought it could sell enough expensive 3G iPads with this deal to make up for the iPhone buyers it'd be turning away. After all, the only difference between the $499 16GB WiFi iPad and the $629 16GB WiFi + 3G iPad is a single $7 chip. It's pretty much a money factory for Apple.
    This article was originally published in forum thread: AT&T Drops 3x More Calls Than Verizon, May Keep Exclusive started by Paul Daniel Ash View original post
    Comments 47 Comments
    1. romeo_herman's Avatar
      romeo_herman -
      I know long time , at&t sucks...
    1. KartRacer's Avatar
      KartRacer -
      Screw AT&T.
    1. BOB of Boise's Avatar
      BOB of Boise -
      i have Verizon =D
      It's the Network!
    1. xXrkidXx's Avatar
      xXrkidXx -
      I have honestly never had a dropped call. Well my city has full 3G bars. The only problem I have with AT&T is the slow *** speeds. Seriously, It takes WAY to long to use there network for some basic things like web browsing.
    1. lolcats1's Avatar
      lolcats1 -
      oh come on, who makes phone calls anyways?
    1. nickname0695's Avatar
      nickname0695 -
      Maybe it has to do with the iPhone itself. If it's exclysive to AT&T, then I'd imagine that there'd be more users experiencing dropped calls compared to Verizon customers. I'm basing this on the fact that my friends and I have never had a cell phone that experienced as many dropped or failed calls as the iPhone.
    1. jdm.accord's Avatar
      jdm.accord -
      Guess I'm in the 23% who's completely satisfied with AT&T. They've always had strong 3G where I live (only have 100K people in my city so its now a metropolis) and have actually gotten 3G in two smaller areas about an hour away just in the last 6 months. I can definitely see them expanding their 3G, just in my area of Eastern NC.

      And its not like the exclusivity deal was based on just the iPad data pricing. Apple can't just magically make its GSM phone work with crappy CDMA technology. 90% of the world is on GSM, why would they want to have to re-make a phone for 10% of the world on a technology that is going nowhere?
    1. whereswaldo's Avatar
      whereswaldo -
      thats why i stick to trusty old rogers, never had a dropped call in my life
    1. soulthoughts's Avatar
      soulthoughts -
      Verizon is only slightly better in my area, not by much.
    1. cypherpunk's Avatar
      cypherpunk -
      AT&T has poor service? Tell us something we don't already know.
    1. tudtran's Avatar
      tudtran -
      At&T is suck.
    1. jrlrule's Avatar
      jrlrule -
      Are the people bashing on At&t, not in service with at&t? I barely get any dropped calls, but when I do...oh noesss, I just call them back..lol such a painnnn (sarcasm).
    1. iphone?3gs's Avatar
      iphone?3gs -
      Ive never had a dropped call with AT&T before... But I've had a lot on verizon


      Anyway what pol don't understand is that just by having iPhones AT&T puts up with a lot more stress on there network than verizon....

      The average iPhone user uses more data than any other phone.... And then multiply that by the 100000 pol that have an iPhone... It's adds up to be way more than anything verizon has handled..... Sure when the iPhone goes to verizon (which prob won't) u all can switch networks.... But it'll have the same affect on verizon once you all leave to verizon us AT&T users will prob have way less dropped calls.... And verizons network will be worse than what you guys say AT&Ts network is right now... Verizon dosent put up with half the stress AT&T has on it's network... You guys switch and then try to talk to customer service about ut issues on there network... Oh wait they barely have customer service
    1. ShadowDXDragon's Avatar
      ShadowDXDragon -
      No problem with AT&T, no problem with speed. Never dropped a call with my iPhone. Never found a place without 3G except for a place surrounded by hills ( a half mile stretch of road ) My only problem is with the iPhone processing speed itself.
    1. yehlow's Avatar
      yehlow -
      Honestly I don't think it's AT&T. I just recently traded my iPhone for a AT&T NEXUS ONE. Since I've had the NEXUS I haven't had one dropped call. With any of my iPhones 2G, 3G, or 3GS I had dropped calls constantly. My wife has here 3GS and we can be right beside each other and I have service and she doesn't. Personally I don't think that AT&T can handle the iPhones demand.
    1. rickybobby's Avatar
      rickybobby -
      Just wait til the new one comes out and more people sign up for AT&T this thread will be up again lol.
    1. stfudvs's Avatar
      stfudvs -
      " AT&T Drops 3x More Calls Than Verizon, May Keep Exclusive "

      lmao
    1. chris102192's Avatar
      chris102192 -
      Quote Originally Posted by iphone?3gs View Post
      Ive never had a dropped call with AT&T before... But I've had a lot on verizon


      Anyway what pol don't understand is that just by having iPhones AT&T puts up with a lot more stress on there network than verizon....

      The average iPhone user uses more data than any other phone.... And then multiply that by the 100000 pol that have an iPhone... It's adds up to be way more than anything verizon has handled..... Sure when the iPhone goes to verizon (which prob won't) u all can switch networks.... But it'll have the same affect on verizon once you all leave to verizon us AT&T users will prob have way less dropped calls.... And verizons network will be worse than what you guys say AT&Ts network is right now... Verizon dosent put up with half the stress AT&T has on it's network... You guys switch and then try to talk to customer service about ut issues on there network... Oh wait they barely have customer service

      This guy is right!
      well said man! welllll said!
    1. Cer0's Avatar
      Cer0 -
      I too am beyond happy with ATT's service. And I get great reception in all the states I travel to. I have had Sprint, T-mobile, and verizon and always had issues with phone reception.

      So I too join the low percentage of people that are happy with ATT.
    1. Imsorussian's Avatar
      Imsorussian -
      Ok. I more thAn agree that at&t stinks especially in nyc area. Verizon is not that much better. Consider that if verzon would get half as much at&t customers on their network plus iphone users their network would suck just as much as at&t. And if and when verizon does get iphone ull see they will suck