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  • Apple to Drop Restocking Fees, Add Personal Mac Setup


    In what is already shaping up to be a big week in the world of mobile news, an interesting tidbit about Apple surfaced Monday and will likely remain buried beneath a tidal wave of Verizon iPhone stories to come for the remainder of the week - if not month. According to multiple published reports, beginning tomorrow, Tuesday, January 11th, Apple will end its practice of charging a 10% restocking fee on returned products at an Apple retail store.

    The 14-day return period still applies, of course, but no longer will consumers find themselves out a couple hundred bucks simply for deciding to return a new - but otherwise still pristine - Mac. Fortunately, Apple's plan to drop the restocking fee will be accompanied by a new service that could make it significantly less likely that you'll need to return your newest Apple product - especially if that new product is a Mac.

    Apple is introducing a new in-store personal Mac setup service. Similar to Apple store employees assisting customers in setting up their new iOS devices, the service will now be extended to new Macs as well. From Tuesday forward, when you buy a Mac at an Apple retail store, you will be personally walked through the setup process by an Apple staffer at a designated Mac setup area. Whether you need assistance in establishing your email or learning to navigate the new Mac App Store, there is now an official hand-holding service courtesy of Apple provided at no additional charge.

    InformationWeek
    This article was originally published in forum thread: Apple to Drop Restocking Fees, Add Personal Mac Setup started by Michael Essany View original post
    Comments 11 Comments
    1. Captinsmooth's Avatar
      Captinsmooth -
      I saw them doing this just the other day when I was at the apple store. They had a bunch of people and they were opening and setting up their new macs for them.
    1. rhollister's Avatar
      rhollister -
      I know the restocking fee was something that made me hesitant to try switching to a Mac, and I'm a geek. 14 days is more than enough time for people to realize the benefits of OSX. I think this is only gonna improve apple's bottom line.

      It is also a vote of confidence in their product. The old "money back guarantee" has always been shown to work wonders.
    1. StealthBravo's Avatar
      StealthBravo -
      I love the idea. May make more people try it out.
    1. steve-z17's Avatar
      steve-z17 -
      Good idea Apple, way to help others!
    1. wirehedd's Avatar
      wirehedd -
      I've always thought the idea of a restocking fee was indicative of shabby products as, no matter what happens, if you buy that product the company is keeping some of your money either way and you do not get it all back. I've never trusted any company that did this and luckily Apple products from the retailers near me here (I'm in Canada} have never charged it.

      Looks better and better for Apple every day recently.
    1. Poseidon79's Avatar
      Poseidon79 -
      I really like the personal set up courtesy. This will allow noobs to feel more comfortable crossing over from the dark side... cough cough... I mean Windows.
    1. mortopher's Avatar
      mortopher -
      Awesome, even more chaos to deal with whenever I do venture into an Apple Store.
    1. Niks2481's Avatar
      Niks2481 -
      Quote Originally Posted by mortopher View Post
      Awesome, even more chaos to deal with whenever I do venture into an Apple Store.
      Wow.... People never stop complaining... do they?
    1. mortopher's Avatar
      mortopher -
      Quote Originally Posted by Niks2481 View Post
      Wow.... People never stop complaining... do they?
      Everyone's a critic.
    1. CynicalDriver's Avatar
      CynicalDriver -
      Quote Originally Posted by Poseidon79 View Post
      This will allow noobs to feel more comfortable crossing over from the dark side... cough cough... I mean Windows.
      Funny... Jobs is always the one wearing black, and moving rather robotic... he's very Vader-ish.

      Quote Originally Posted by mortopher View Post
      Everyone's a critic.
      LOL. I think your humor might be lost on some.
    1. EskimoRuler's Avatar
      EskimoRuler -
      Definitely helpful if you've never dealt with a Mac before and have no computer knowledge. I never used a Mac before I got mine but most of the same stuff applys, documents and movies etc are in you user name area of the computer, blah blah blah.

      Hopefully they teach them command Q,