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  • Steve Jobs Once Again Handles Apple Customer Service

    Talk about quality customer care. How many major companies can you issue a complaint with only to hear from the CEO himself just a few short hours later? Well, apparently one disgruntled developer had a similar experience with Apple after his app was denied access to the Holy Grail (the iPad App Store). And Steve Jobs picked up the phone to address the matter personally.

    Seattle-based developer Ram Arumugam was angry - very angry - that his "Economy for iPad" app was shot down. It later turns out that the app was riddled with the dreaded non-public code that Apple runs from at all costs. Arumugam, however, contended that he used the big, bad private API to "work around a problem with the on-screen keyboard," which he was having trouble removing from the screen after the user was finished typing. According to the Seattle Times, Arumugam made an appeal to the app-review board regarding the issue. And when he didn't receive any satisfaction, he contacted Steve Jobs via email. Two hours later, the phone rang.

    It was Steve.

    "I was very surprised," Ram told the paper. "I was not even sure whether he would have time to read the e-mail." The outcome of the conversation, however, resulted in Ram's app finally getting into the App Store. It took a conversation with Jobs to get Ram to drop the troublesome code. Subsequently, we now have the privilege of checking out the $2.99 app that sparked so much widespread attention. For Ram, of course, the ordeal was worth it. The dev was happy to report that his economic stat-filled app is now the top selling paid app in the finance category of the iPad App Store.

    Seattle Times
    This article was originally published in forum thread: Steve Jobs Once Again Handles Apple Customer Service started by Michael Essany View original post
    Comments 33 Comments
    1. staterunner180's Avatar
      staterunner180 -
      I know people in my high school that could write a better article than this...
    1. UiK's Avatar
      UiK -
      I was watching the pirates of silicon valley and he seemed like such a *****. I'm glad bill screwed him lol
    1. coolguy742's Avatar
      coolguy742 -
      Apple may be a jerk about jailbreaking (covertly now thanks to the ECC), but they have really niced up the app submission process recently. And on top of that this guy got to talk to Steve Jobs! OMFG I only wish.... Now if only Bill Gates were this supportave... lol
    1. wolverinemarky's Avatar
      wolverinemarky -
      Quote Originally Posted by Eagleye View Post
      This gives me hope that Steve isn't really a machine....
      maybe he is a machine thats why he has the time to respond to customer emails and make phone calls to individual hes like LORE from star trek lol
    1. CZroe's Avatar
      CZroe -
      This news if missing a very important detail. So, did Steve help him fix the issue without using undocumented code or... what?
    1. Cer0's Avatar
      Cer0 -
      SJ told him it would be put back in the appstore if he dropped the use of the private API. Which he did.
    1. mortopher's Avatar
      mortopher -
      Quote Originally Posted by Cer0 View Post
      SJ told him it would be put back in the appstore if he dropped the use of the private API. Which he did.
      ^ Cliff's Notes version of this poor attempt at journalism.
    1. macsoldier's Avatar
      macsoldier -
      Taking some time out of his day, and actually reading his emails, does he have to nope, why does he do it, it makes a difference, Customer service is huge with people buying such expensive computers and ipads and and anything related to APPlE.
    1. Be Expressive's Avatar
      Be Expressive -
      This story's a joke.

      Dev gets upset.
      He cry's at Apple.
      Supposedly Steve Jobs calls him.
      He final follows the App store guidelines that all of us app devs must follow.
      Gets approved.

      How is this news exactly?!
    1. Danielcg's Avatar
      Danielcg -
      Thank you!
    1. steve-z17's Avatar
      steve-z17 -
      Thats cool, got to talk to the big guy over the matter! Thanks for the article!
    1. TwinSouls's Avatar
      TwinSouls -
      Quote Originally Posted by pentatonic145 View Post
      "Subsequently, we now the privilege of checking out the $2.99 app that caused such a raucous."

      Sentence fail: The word "have" is missing and "raucous" is an adjective; not a noun like "ruckus".
      Grammer Nazi Win!
    1. one1's Avatar
      one1 -
      Steve saw something in this app he wanted and wanted it in the store. Apple will end up buying this app from the dev and using it. Steve doesn't waste time on random apps unless he likes it and wants to see it approved. This was something on Steve's "to buy" list after he sees how it does in sales and so far I say this dev is on his way to a payday with an apple check. Remember that we are due up for a new ilife and this is just the kind of thing Steve can use in the package.