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  • Samsung and HTC Respond to Apple's Antenna Allegations



    Last Friday, both Nokia and Research in Motion fired back at Apple in the immediate hours following Steve Jobs' press conference to mitigate the severity of the Death Grip, announce a free case program, and generalize the iPhone 4's antenna issues to the smartphone industry as a whole. As expected, the mobile phone makers that Apple called out did not respond favorably to the sweeping allegations made to the entire world.

    And today, both HTC and Samsung have responded to claims that their products have similar if not worse antenna and reception problems. The Wall Street Journal is where HTC turned to get their message across to everyone: poor reception and dropped calls due to improperly holding a phone aren't as widespread and universal as Apple made them appear to be. Hui-Meng Cheng, the company's CFO, said that "the reception problems are certainly not common among smartphones." Adding that Apple should correct its design flaws and leave competitors out of the argument, Cheng concluded that Apple "apparently didn't give operators enough time to test the phone."

    It should be noted, however, that Daring Fireball responded to HTC's statement Monday by reference a portion of HTC's instruction manual for the Droid Eris which clearly states (and punctuates with a photo) that the device shouldn't be touched or held over the part of the device where the antenna is housed. From the manual: "Avoiding contact with the antenna area when the phone is IN USE optimizes the antenna performance and the battery life."



    Samsung, meanwhile, also has a stake in this fight as Apple called out the Omnia II and pointed to analogous reception bugs. Samsung, however, wanted to make it clear in a statement today that the company simply "hasn't received significant customer feedback on any signal reduction issue for the Omnia II." The terse response from Samsung followed Apple's hands-on demonstration of the similarly "flawed" Omnia II last week.

    Apple, which has sold in excess of three million iPhone 4s since last month, will distribute free cases to every iPhone 4 customer through Sept. 30 - a move that Apple is obviously hoping will put the "Death Grip" issue to rest once and for all.

    Wall Street Journal
    Daring Fireball
    This article was originally published in forum thread: Samsung and HTC Respond to Apple's Antenna Allegations started by Michael Essany View original post
    Comments 120 Comments
    1. reanimationxp's Avatar
      reanimationxp -
      Quote Originally Posted by snoopyrph View Post
      You just don't get it do you? yes the design is radical and beautiful, that's why it appeal to most people. Although, it has flaw therefore need to fix it. If it was originally has a bumper than I doubt that many people even look at it. you might as well put it in your ziplock bag. For me I like the look and feel of it as well as functionalities, but to cover it which add some thickness to it, doesnt look as appealing. That's why Steve design the thinnest smartphone on the market. Well that doesn't hold true anymore with the bumper or should I said BUMMER
      Radical and new designs sometimes fail, bro. Don't like it? Buy a 3GS or a sh*tty-*** RIM.
    1. bignighttrain's Avatar
      bignighttrain -
      Check This Out

      Nokia’s claim of superior antenna performance falls flat
      Monday, July 19, 2010 - 03:11 PM EDT
      "At last weeks iPhone 4 press conference, Apple CEO Steve Jobs tried to demonstrate how signal attenuation based on how one holds a smartphone is not unique to the iPhone 4," Edible Apple reports.

      "Driving the point home, Jobs showed video footage of 3 smartphones (a BlackBerry Bold, an HTC Droid Eris, and a Samsung Omnia II) who all exhibited the same behavior as the iPhone when a hand is placed over the antenna," Edible Apple reports. "Conspicuously absent from Jobs’ video demo was Nokia, who nonetheless sought to use the iPhone 4 press conference as a means to thrust themselves into the spotlight. In a press release issued last Friday, Nokia boldly proclaimed how, unlike Apple, it prioritizes antenna performance over design."

      Edible Apple reports, "Here’s a page (see full article link below) from the Nokia 6230i user guide. And whatdya know, Nokia has the audacity to tell users how to grip their own phones. How dare they! ...Meanwhile, a number of [Nokia] forum users suggest that affected users should hold the Nokia N90 at the center of the device or use a headset if they want decent reception. Apparently 'antennagate' stretches back more than 5 years."
    1. Doran's Avatar
      Doran -
      Quote Originally Posted by unison999 View Post
      I did own one and I returned it because "bumper" solution is unacceptable, though I got my money back where is my money I spent on iPhone 4 apps? How am I getting that back?
      I do agree that a "Bumper or Case" is not a true fix. I do have to ask though, isn't the only iPhone 4 app the iMovie app? I would think if you contacted iTunes about your problem they would refund your $5.

      I purchased Pages for my iPad and it didn't work for the Word Templates that I have and when I issued a complaint about it, they issued me a refund for the $10 that I spent on it.

      Other than that, what other app is designed for the iPhone 4 only?
    1. unison999's Avatar
      unison999 -
      I think you might want to reword that...
      Nokia "suggest" how to hold it for best performance.
      If anything is is more similar to AppleCare bulletin of putting the phone on a table for no dropped bars.
      Jobs is "You are holding it wrong!" is very different
      Nokia said for best performance does not mean dropped calls.
      So a test needs to be done, and not this cheap shot.
    1. lighter's Avatar
      lighter -
      Quote Originally Posted by Messany View Post
      [IMG] Apple is obviously hoping will put the "Death Grip" issue to rest once and for all.
      How will it put it to rest... if you remove the case its back... apple needs to fix the actual hardware... lol bandaid fix is what this is called... but bandaids fall off.....
    1. TheGrandFinale2001's Avatar
      TheGrandFinale2001 -
      This whole situation is getting crazy. Jobs should have never brought the other companies into this. He really should have addressed his product and his product alone, he's not the CEO of those companies. But of course what better way to make your product look better then to bring out the problems of others. He had a good chance of blowing away the competition with a good product but instead he half-assed it and resorts to "everybody's got problems" tactic. I'm not bashing the iPhone 4 cause it is a great product, so far mine hasn't had any of these problems. But if enough people complain about something wouldn't it warrant a closer look...
    1. reanimationxp's Avatar
      reanimationxp -
      Quote Originally Posted by unison999 View Post
      I did own one and I returned it because "bumper" solution is unacceptable, though I got my money back where is my money I spent on iPhone 4 apps? How am I getting that back?
      First of all I don't know of any iPhone 4 ONLY apps. Secondly, maybe you shouldn't have bought iPhone apps for a phone you were planning to return, retard.

      I swear.. It's headache-inducing to read through some of these comments anymore. Enjoy Verizon.. I'll be enjoying your bandwidth.
    1. unison999's Avatar
      unison999 -
      Quote Originally Posted by Doran View Post
      Other than that, what other app is designed for the iPhone 4 only?
      You are correct, I meant to say is programs I would not have bought if I did not have iPhone 4 and not program specifically written for iPhone 4. I stand corrected.
    1. reanimationxp's Avatar
      reanimationxp -
      Quote Originally Posted by justdan0227 View Post
      I agree with what you said with the exception of "Wasting time testing others' phones that clearly work fine"

      The question has never been if the iPhone works or not. I have one and it works just fine. It was simply the display of the bars that is in question which was demonstrated to happen with all phones that use this similar technology.
      Mine works fine too, I can't reproduce this, ever.. but tell that to people who dropped calls while holding it. Not many units were affected, but the percentage was large enough to cause class action lawsuits. Believing Steve that this is a "calculation of the bars" issue is just silly.. c'mon. 4.0.1 is out. If that were the case all these people would be fixed now. We'd have seen it in the 3GS, etc.

      That being said, it was still blown out of proportion and people need to shut up and take the free case, or return the phone. Don't play the denial card though.. just because you're fine doesn't mean everyone is.
    1. Doran's Avatar
      Doran -
      Quote Originally Posted by unison999 View Post
      I did own one and I returned it because "bumper" solution is unacceptable, though I got my money back where is my money I spent on iPhone 4 apps? How am I getting that back?

      Without our complaints what would be Apple's solution to this reception problem? Exactly what Apple Care bulletin says a day after iPhone 4 came out? if you put it on a table sitting by itself and the bar does not drop, there is no issue. No free bumper to anyone. That is your answer to Apple's customer care if people did not "whine" about this, since this bumper is direct result of us "whining" you better not apply for one since you do not deserve one.

      If you do not like to read about reception issues, or how bumpers is not good enough solution perhaps you should stay out of threads that contain reception issues.

      BTW if you want a poll done it should have been done a long time ago, right when iPhone 4 came out. Many people that had problem with reception left iPhone 4, may not even put a vote in. So that poll would just be self serving if you do start one.




      Even Jobs do not believe that number when he said it, if the numbers is that small Consumer Reports would not bother with this test and leave their earlier recommendation. If the number were that small, Jobs would not bother with a press conference. If the numbers were that small there would not be a Apple Care bulletin telling customer service not to give out bumpers. If the numbers were that small, Jobs would just mail each of those 16500 people their bumpers.
      I wonder if the 0.55% includes customer turned away because customer service did the bulletin test where they put the phone on counter by itself if bar does not go down there is no issue. I would imagine just this would be more than that 0.55%.

      Oh! Let me remind you, Jobs admitted the faulty design. So in actuality everyone who owns iPhone 4 have this issue, just that you have not run into it.
      OK, the deal is. The majority of iPhone 4 owners are NOT having any of these issues. It would seem that you dont have this issue any longer either. It's sad that these customers are having this problem and it's turning them away. I feel that this phone is awesome even with it's "flaws". Keep in mind that all iPhones have had their isseus. The latest iPhone is no exception.
    1. sziklassy's Avatar
      sziklassy -
      Quote Originally Posted by unison999 View Post
      You are correct, I meant to say is programs I would not have bought if I did not have iPhone 4 and not program specifically written for iPhone 4. I stand corrected.
      Still, what programs did you buy that you wouldn't have purchased if you didn't have the iPhone 4? For what it's worth, you could buy a Mac, a PC, or any other hardware. If that hardware fails they may replace it or refund you. The software you bought with it is your burden. This is no different than any other company. (Not saying Apple is justified in their "fix" here, but I am saying your arguments are horribly flawed).
    1. unison999's Avatar
      unison999 -
      Quote Originally Posted by reanimationxp View Post
      First of all I don't know of any iPhone 4 ONLY apps. Secondly, maybe you shouldn't have bought iPhone apps for a phone you were planning to return, retard..
      Problem did not show up until AFTER I bought them retard.
    1. Doran's Avatar
      Doran -
      Quote Originally Posted by unison999 View Post
      Problem did not show up until AFTER I bought them retard.
      I am NOT trying to stoke the fire with you unison. That being said, I was under the impression that the signal issue was mentioned when the first batch of pre-ordered iP4s arrived the day before the official launch. I had this info before I stood in line for 6 hours to get mine. I even showed a friend of mine the issue while I was standing in line after he got his. I also showed that my 3Gs had the same issue (though not as bad).

      I decided to ignore this and get the phone anyway, just as I did for the previous versions and their problems.
    1. Moosestache's Avatar
      Moosestache -
      Quote Originally Posted by Doran View Post
      I am NOT trying to stoke the fire with you unison. That being said, I was under the impression that the signal issue was mentioned when the first batch of pre-ordered iP4s arrived the day before the official launch. I had this info before I stood in line for 6 hours to get mine. I even showed a friend of mine the issue while I was standing in line after he got his. I also showed that my 3Gs had the same issue (though not as bad).

      I decided to ignore this and get the phone anyway, just as I did for the previous versions and their problems.
      Ok, every single Iphone has the same problem. They all lose a ton of signal when you hold the phone in your left hand. Every single phone. Not .55% not 1.7% every single iphone 4 does it. The thing is, that doesn't bother some people. If you have 4 bars and drop down to 2 bars what difference does it make? Before the patch you could drop a large amount and still have full bars. If you aren't using the iphone as a phone, what difference does it make? If you put a case on it, and that case works to do away with interference you may be happy.

      All of that doesn't change the fact that the iphone 4 loses much more signal, if held in your left hand, than any other phone out there, including the iphone 3g, and iphone 3gs. That is why apple is sending out bumpers to everyone who bought an iphone 4, and also why there stock has dropped ever since the consumer reports article was published. I have a couple of friends who bought iphone 4's and were pissed when their signals dropped. They bought cases and now they are happy. My wife and son have 4's and they are happy with them, the signal is good enough for them.

      That all being said, it was a piss poor design, and it was a design that Steve Jobs pushed as an innovative feature. He also hyped the amazing reception that the iphone would have, it isn't as good as my 3gs was.

      So what to do now? I still love the features in the iphone, more so than in the droid x or the captivate, and changing from at&t to Verizon is a big pain in the *** to me. I'm also familiar with how the iphone works, I have had them for 2 years now. I just wish the phone part didn't suck.
    1. sziklassy's Avatar
      sziklassy -
      Quote Originally Posted by reanimationxp View Post
      Radical and new designs sometimes fail, bro. Don't like it? Buy a 3GS or a sh*tty-*** RIM.
      This is the stupidest justification I have heard in a LONG time...
    1. rhekt's Avatar
      rhekt -
      The only reason these other phone companies havnt been in the media spotlight about their reception issues previously is due to the fact that they DON'T SELL millions of phones in a one month span. They're just upset that their issue is being brought to the spotlight. Whereas it was previously swept quite cleanly under the carpet and dealt with it on a case by case issue. OF COURSE THEY'RE NOT HAPPY apple called them out. DOESNT MEAN IT'S NOT TRUE
    1. Moosestache's Avatar
      Moosestache -
      Quote Originally Posted by rhekt View Post
      The only reason these other phone companies havnt been in the media spotlight about their reception issues previously is due to the fact that they DON'T SELL millions of phones in a one month span. They're just upset that their issue is being brought to the spotlight. Whereas it was previously swept quite cleanly under the carpet and dealt with it on a case by case issue. OF COURSE THEY'RE NOT HAPPY apple called them out. DOESNT MEAN IT'S NOT TRUE
      It may be true, however, if it doesn't cause a problem for most users it doesn't become an issue. For many of us, the iphone 4 is unusable without a case. That is a problem that rightly deserves attention.
    1. luisvelasco02's Avatar
      luisvelasco02 -
      people need to stfu, if they don't like the iphone 4 return it for a full refund b****hes............. and move on
    1. qumahlin's Avatar
      qumahlin -
      The Samsung Omnia comes with a sticker at the bottom that clearly tells you not to hold the phone there...
    1. Doran's Avatar
      Doran -
      Quote Originally Posted by Moosestache View Post
      Ok, every single Iphone has the same problem. They all lose a ton of signal when you hold the phone in your left hand. Every single phone. Not .55% not 1.7% every single iphone 4 does it. The thing is, that doesn't bother some people. If you have 4 bars and drop down to 2 bars what difference does it make? Before the patch you could drop a large amount and still have full bars. If you aren't using the iphone as a phone, what difference does it make? If you put a case on it, and that case works to do away with interference you may be happy.

      All of that doesn't change the fact that the iphone 4 loses much more signal, if held in your left hand, than any other phone out there, including the iphone 3g, and iphone 3gs. That is why apple is sending out bumpers to everyone who bought an iphone 4, and also why there stock has dropped ever since the consumer reports article was published. I have a couple of friends who bought iphone 4's and were pissed when their signals dropped. They bought cases and now they are happy. My wife and son have 4's and they are happy with them, the signal is good enough for them.

      That all being said, it was a piss poor design, and it was a design that Steve Jobs pushed as an innovative feature. He also hyped the amazing reception that the iphone would have, it isn't as good as my 3gs was.

      So what to do now? I still love the features in the iphone, more so than in the droid x or the captivate, and changing from at&t to Verizon is a big pain in the *** to me. I'm also familiar with how the iphone works, I have had them for 2 years now. I just wish the phone part didn't suck.
      I don't know if you are agreeing with me or disagreeing with me.

      Yes, all the iPhone 4's have the reception problem, but NOT all in the same area. I can go 3 blocks from my house and the signal is perfect, no matter how I hold it. I can go 3 miles from my house and I will loose all bars and it will have to search for a network.

      So for me, it's a non-issue. My new Otterbox will protect it very well in both aspects.