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  • Prominent US Senator Takes Aim at Apple in Public Letter to Steve Jobs




    Never one to waste an opportunity to score political points by joining the masses in a collective outcry for action, New York Senator Charles Schumer (D) penned an open letter to Apple CEO Steve Jobs. Taking aim the lingering reception issues that you may have heard about by now, Schumer called on Jobs and his company to get to the bottom of this mess before the iPhone 4 ultimately serves to undermine the "many benefits of this innovative device."

    At the end of the day, however, Schumer wants what we all want: answers and explanations. In the letter, New York's senior senator requests a "written explanation of the formula that is used to calculate bar strength." I think we would all enjoy Apple's response to that request. But, who knows? Perhaps at Apple's press conference tomorrow, Senator Schumer (along with rest of us Apple fans/critics) will finally get some answers and satisfaction out of Cupertino.

    Here's Senator Schumer's letter to Steve Jobs in full:

    Dear Mr. Jobs,

    I write to express concern regarding the reception problem with the Apple iPhone 4. While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner. According to Consumer Reports’ review, released Monday on its website, the iPhone 4’s signal-strength problem is a hardwire glitch triggered by gripping the device in a particular manner. This finding, according to Consumer Reports, “call[s] into question” Apple’s recent claim that the problem is “largely an optical illusion caused by faulty software.” Consumer Reports declined to recommend the iPhone 4 because of this hardware design flaw.

    Given the discrepancy between Consumer Reports’ explanation of the reception problem and the explanation provided by Apple in its July 2 letter to customers, I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased. The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device.

    To address this concern, I ask that Apple provide iPhone 4 customers with a clearly written explanation of the cause of the reception problem and make a public commitment to remedy it free-of-charge. The solutions offered to date by Apple for dealing with the so-called “death grip” malfunction-such as holding the device differently, or buying a cover for it-seem to be insufficient. These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones.

    I also encourage Apple to keep its promise to provide free software updates so that bars displayed accurately reflect signal strength; I further urge Apple to issue a written explanation of the formula it uses to calculate bar strength, so that consumers can once again trust the product that they have invested in.

    I look forward to Apple’s swift action on this matter, and once again laud Apple for its innovative efforts and service to millions of Americans.

    Sincerely,
    Charles E. Schumer

    New York Senator Charles Schumer
    This article was originally published in forum thread: Prominent US Senator Takes Aim at Apple in Public Letter to Steve Jobs started by Michael Essany View original post
    Comments 84 Comments
    1. kuhndsn's Avatar
      kuhndsn -
      As if our politions don't have anything better to do... Idiot wants a pat on the back. Why else would he make it public. What next a congressional hearing??? Run our country not our business. Leave that crap for the communist countries.

      Before you all pipe in on me I'm not defending Apple. There is other agencies for this crap not our government. The last thing we want is for gov control on this. What next??? Military?!?!? If you like this sort of crap then move to a country that has gov control over who what when and where
      I've seen it and lived it. It's not fun!!!
      Lastly give the company a chance to respond this Friday.

      Quote Originally Posted by santiagodraco View Post
      When you sell millions of a $2-300 device, with significant fundamental flaws, then deny there is a problem (despite very public and irrefutable evidence to the contrary) then you should most certainly expect such a reaction.

      Not to mention you are have the highest market cap of any American tech company.

      And are publicly traded.

      And the senator probably bought one of your phones.

      Which probably disconnects calls regularly.

      And on and on.

      You can expect to be called out



      A Clue = What you don't have

      Anyone that doesn't think government isn't necessary to help protect consumers is vastly naive. It's simply mind boggling.



      It's retarded btw, much like your comment. Thank god many of us make the choice to not be lied to by companies and work towards making them take responsibility for their actions.

      But I guess by "choice" you mean that we should follow YOUR choice or we are wrong, right?
      Iran thinks the same way. I didn't spend over 21 yrs in the military and becoming disabled to have our country turn into a 100% gov run agency. You have some good points however gov running and controlling something like this is way wrong. There is no safety issue! Bad design at best for some angry customers. Let's take the weight of the situation into consideration. You get bad service for landscaping ect you call the bbb. We the consumer are the driving force and not the gov. We have the power to shut down a company or turn them around. If everyone stopped b1tch1ng and returned their phones instead of crying for a month that would have sparked more attention. But instead most kept the phone because they like it and possibly only wanted a angle to gripe. Apple said return the device. There are thousands of options out there for phones. The i4 is NOT needed to sustain life.

      I lay here recovering for the past 16 weeks from several surgeries board out of my mind reading nothing but crying and people getting it wrong! It's sad really. A few months ago I was in Afganistan making calls to my family from my JB and unlocked iPhone on a roshan afghan cell provider as did many of my fellow workers. Had the tables been flipped by the politions to ban JB and unlock that would have sucked. Bottom line is this phone reception and gov involvement so to speak is blowing it way out of proportion. And be careful what you ask for. What is next gov control on total product or communication?
    1. jayson9's Avatar
      jayson9 -
      Quote Originally Posted by MIKE DUB View Post
      Wow....just wow!

      What's next?? Arizona to pass an anti iphone 4 law???
      Yeah! And then endorse the HTC DROID phones! I'm in! Go Verizon!

      Quote Originally Posted by kuhndsn View Post
      As if our politions don't have anything better to do... Idiot wants a pat on the back. Why else would he make it public. What next a congressional hearing??? Run our country not our business. Leave that crap for the communist countries.

      Before you all pipe in on me I'm not defending Apple. There is other agencies for this crap not our government. The last thing we want is for gov control on this. What next??? Military?!?!? If you like this sort of crap then move to a country that has gov control over who what when and where
      I've seen it and lived it. It's not fun!!!
      Lastly give the company a chance to respond this Friday.



      Iran thinks the same way. I didn't spend over 21 yrs in the military and becoming disabled to have our country turn into a 100% gov run agency. You have some good points however gov running and controlling something like this is way wrong. There is no safety issue! Bad design at best for some angry customers. Let's take the weight of the situation into consideration. You get bad service for landscaping ect you call the bbb. We the consumer are the driving force and not the gov. We have the power to shut down a company or turn them around. If everyone stopped b1tch1ng and returned their phones instead of crying for a month that would have sparked more attention. But instead most kept the phone because they like it and possibly only wanted a angle to gripe. Apple said return the device. There are thousands of options out there for phones. The i4 is NOT needed to sustain life.

      I lay here recovering for the past 16 weeks from several surgeries board out of my mind reading nothing but crying and people getting it wrong! It's sad really. A few months ago I was in Afganistan making calls to my family from my JB and unlocked iPhone on a roshan afghan cell provider as did many of my fellow workers. Had the tables been flipped by the politions to ban JB and unlock that would have sucked. Bottom line is this phone reception and gov involvement so to speak is blowing it way out of proportion. And be careful what you ask for. What is next gov control on total product or communication?
      Before I start, thank you for your service as a veteran of this nation. Not many know what that means to you and those who have loved ones in the US Armed Forces.

      But, it should be realized that if it were not for our governments' invovlement (in many diverse areas), we may still be indentured servants to the company store (which some still appear to be to Apple), workers without voice/healthcare/descent paying jobs, laws to protect us from large corporations, and benefits that support our returning veterans from foreign wars and conflicts.

      Sure, the government seems to find ways to get it wrong on occasion, but I would rather have them sticking their nose into these areas (and "possibly" getting it wrong), than to sit back and just let certain types of injustice prevail. Atleast we (thru them) have a voice, and don't just have to follow what we are told like a bunch of sheep.
    1. mik3y08's Avatar
      mik3y08 -
      Well since im not constantly complaining about my choice, then i guess im not the retarted one. If you don't like being lied to then don't buy from apple, plain and simple. Wake up, and get over yourself. This is how things work.

      And so many of you "choose" not to be lied to.... Um your an idiot. Thats not your choice, obviously you got lied to which is why you are crying. And as far as making a company take responsibility, just go get your money back! That is all they owe you, and the only responsibility that they can be forced to take.


      Quote Originally Posted by santiagodraco View Post
      When you sell millions of a $2-300 device, with significant fundamental flaws, then deny there is a problem (despite very public and irrefutable evidence to the contrary) then you should most certainly expect such a reaction.

      Not to mention you are have the highest market cap of any American tech company.

      And are publicly traded.

      And the senator probably bought one of your phones.

      Which probably disconnects calls regularly.

      And on and on.

      You can expect to be called out



      A Clue = What you don't have

      Anyone that doesn't think government isn't necessary to help protect consumers is vastly naive. It's simply mind boggling.



      It's retarded btw, much like your comment. Thank god many of us make the choice to not be lied to by companies and work towards making them take responsibility for their actions.

      But I guess by "choice" you mean that we should follow YOUR choice or we are wrong, right?
    1. tecpunk64's Avatar
      tecpunk64 -
      Quote Originally Posted by ClerkDante View Post
      Vote desperate tool jumping on a current "controversy" to gain political steam, absolutely nothing more.
      agreed