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  • Prominent US Senator Takes Aim at Apple in Public Letter to Steve Jobs




    Never one to waste an opportunity to score political points by joining the masses in a collective outcry for action, New York Senator Charles Schumer (D) penned an open letter to Apple CEO Steve Jobs. Taking aim the lingering reception issues that you may have heard about by now, Schumer called on Jobs and his company to get to the bottom of this mess before the iPhone 4 ultimately serves to undermine the "many benefits of this innovative device."

    At the end of the day, however, Schumer wants what we all want: answers and explanations. In the letter, New York's senior senator requests a "written explanation of the formula that is used to calculate bar strength." I think we would all enjoy Apple's response to that request. But, who knows? Perhaps at Apple's press conference tomorrow, Senator Schumer (along with rest of us Apple fans/critics) will finally get some answers and satisfaction out of Cupertino.

    Here's Senator Schumer's letter to Steve Jobs in full:

    Dear Mr. Jobs,

    I write to express concern regarding the reception problem with the Apple iPhone 4. While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner. According to Consumer Reports’ review, released Monday on its website, the iPhone 4’s signal-strength problem is a hardwire glitch triggered by gripping the device in a particular manner. This finding, according to Consumer Reports, “call[s] into question” Apple’s recent claim that the problem is “largely an optical illusion caused by faulty software.” Consumer Reports declined to recommend the iPhone 4 because of this hardware design flaw.

    Given the discrepancy between Consumer Reports’ explanation of the reception problem and the explanation provided by Apple in its July 2 letter to customers, I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased. The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device.

    To address this concern, I ask that Apple provide iPhone 4 customers with a clearly written explanation of the cause of the reception problem and make a public commitment to remedy it free-of-charge. The solutions offered to date by Apple for dealing with the so-called “death grip” malfunction-such as holding the device differently, or buying a cover for it-seem to be insufficient. These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones.

    I also encourage Apple to keep its promise to provide free software updates so that bars displayed accurately reflect signal strength; I further urge Apple to issue a written explanation of the formula it uses to calculate bar strength, so that consumers can once again trust the product that they have invested in.

    I look forward to Apple’s swift action on this matter, and once again laud Apple for its innovative efforts and service to millions of Americans.

    Sincerely,
    Charles E. Schumer

    New York Senator Charles Schumer
    This article was originally published in forum thread: Prominent US Senator Takes Aim at Apple in Public Letter to Steve Jobs started by Michael Essany View original post
    Comments 84 Comments
    1. tudtran's Avatar
      tudtran -
      Put Steve Jobs in jail for a night.
    1. Mes's Avatar
      Mes -
      Perfect! I love it

      Apple is experiencing more of the same crap they've been dishing out.

      I'll say again gentlemen and ladies .... this is not the end of it.

      The boot/restore restrictions (latest firmware ONLY --AND-- active internet connect + approval/signing) imposed by Apple WILL be an issue for the consumers in the near future.

      These near-perfect iDevices are going to last a long long time. Someone is going to get pretty-darn pi55ed he/she can't restore it to HIS/HER current working state.

      Need I remind people how much time, effort (and money) you put into updating a Mac or PC with a newer OS?
    1. XChrisX's Avatar
      XChrisX -
      Quote Originally Posted by zinjen View Post
      Yeah your right, it's not causing any harm.

      People that are in between jobs expecting important phone calls from employers "Hold on Steve told me not to hold it this way I'll call you right back!"
      That is the most ridiculous thing I have ever heard. People in between jobs shouldn't be spending money they don't have on new cell phones, and even worse on AT&T's ridiculous iPhone plans. Try again!
    1. Maxidrom2002's Avatar
      Maxidrom2002 -
      Quote Originally Posted by ClerkDante View Post
      Man, you people really like to blow things out of proportion to make a fictional point don't you?

      In what world can you possibly believe that THOUSANDS of people in the state of New York got their little selves so worked up about a cell phone reception problem that they took pen to paper to write their Senator. Really? Do you actually believe that such a happening is a possibility?

      truly?
      how many people live in new york city alone?...and pen and paper?...what are we back in the 90's?...i know u are not writing in pen your message...wake up, smell the roses and globally think this through...just because u or I have a point, doesn't mean a damn thing, everyone is an individual and has their own opinion on things, but issues that they all together experience, thats what connects these individuals...maybe not thousands, but im pretty sure a bunch of people wrote to him, or voiced some kind of opinion that got his attention one way or another...
    1. kuhndsn's Avatar
      kuhndsn -
      Yet another worthless news post... Getting old...
    1. Maxidrom2002's Avatar
      Maxidrom2002 -
      Quote Originally Posted by mj0470 View Post
      Take responsiblity for your own actions!!!!
      you said it yourself, so should apple...and their unfinished product, which they knew about a year ago, how do you explain that, as taking responsibility for their own actions?
    1. bimmercub's Avatar
      bimmercub -
      Quote Originally Posted by jomo25 View Post
      What a joke. Yes, because people who are "between jobs" should be buying luxury items like a high end smartphone.

      Hey Sen Schumer, why don't you try to create JOBS instead of writing letters to JOBS?
      Lol. I'm "between jobs" but I got the i4.
    1. awesomeSlayer's Avatar
      awesomeSlayer -
      This is a bit too extreme...
    1. ecd5000's Avatar
      ecd5000 -
      Quote Originally Posted by kuhndsn View Post
      Yet another worthless news post... Getting old...
      this is to keep the kids on summer break occupied for the next hour
    1. kuhndsn's Avatar
      kuhndsn -
      Quote Originally Posted by ecd5000 View Post
      this is to keep the kids on summer break occupied for the next hour
      Lol. Damn BP! They killed the fish, ruined business, our beaches and forced the kids to stay home because of it. Now we have to read this crap. Lmao. Sometimes I feel like I'm back in the 80's listening to gripes in the hall way. Lol
    1. Nickaroni22's Avatar
      Nickaroni22 -
      I don't think it's good for the government to be involved.
    1. mik3y08's Avatar
      mik3y08 -
      This is just retarted. So many people ******** non stop. YOU HAVE A CHOICE! Nobody forces you to use the i4! Take it back and get your money back if its such an issue!! I have one and have less reception problems then I did with my 3gs. Just buy a damn cover, if you buy a $200 phone why wouldnt you have a cover in the first place... This is blown so far out of the water. People need to get over it.
    1. msurdyke's Avatar
      msurdyke -
      Quote Originally Posted by Maxidrom2002 View Post
      you said it yourself, so should apple...and their unfinished product, which they knew about a year ago, how do you explain that, as taking responsibility for their own actions?
      If it truly is a problem then yeah, they should fix it..... But I have two things to say about it.

      First, I know about 20 people that have the iphone4. None of them say they have a problem with it. So is it really a problem or is it something trumped up because people don't like that apple is a huge profitable company....

      And second, if it is a problem, and they don't fix it tonyiur satisfaction you have the freedom to stop using their products. That is how companies are held accountable. If customers aren't happy they go somewhere else. Apple doesn't iwe any of us anything. As frustrating as they can be some times they have the right to never produce another phone, computer, software update or whatever. They can even make a phone that's a total piece of crap. And if they do that, odds are people won't buy their products again. That's what drives them to make good products. Free market competition. Not government intervention.
    1. mik3y08's Avatar
      mik3y08 -
      I couldn't have said this any better!

      Quote Originally Posted by msurdyke View Post
      If it truly is a problem then yeah, they should fix it..... But I have two things to say about it.

      First, I know about 20 people that have the iphone4. None of them say they have a problem with it. So is it really a problem or is it something trumped up because people don't like that apple is a huge profitable company....

      And second, if it is a problem, and they don't fix it tonyiur satisfaction you have the freedom to stop using their products. That is how companies are held accountable. If customers aren't happy they go somewhere else. Apple doesn't iwe any of us anything. As frustrating as they can be some times they have the right to never produce another phone, computer, software update or whatever. They can even make a phone that's a total piece of crap. And if they do that, odds are people won't buy their products again. That's what drives them to make good products. Free market competition. Not government intervention.
    1. h4ndcuffed's Avatar
      h4ndcuffed -
      So yes the device has issues, even the one I'm currently typing on, however I doubt that the letter from the senator took him too far off his beaten path of politics. Anyone snickering at the fact he should be doing this or that instead of writing a letter should really calm down. Someone probably scribed it for him then mailed it while he was snorting coke off a prostitutes belly and drinking whiskey. It doesn't take that long to write a letter. Apple is almost showing traits that have been recently exhibited by another money hungry corporation that also exudes an aura of lack of care or professional reaponsibility for their actions. Fact is they knew there was a problem, released it, cashed in then said "oh well...buy another product that we profit on 30x to POSSIBLY fix ur issue". It's horse s***. They need to see that bigger players in this game are pissed off too. Fix it and apologize. Simple.
    1. one1's Avatar
      one1 -
      If SOMEBODY doesn't get under Apple's skin you'll all be talking to each other in 4 part calls from a phone that can't stay connected to the tower for more than 30 seconds. Welcome ANY help because Apple does what it wants and you are at their mercy.
    1. h4ndcuffed's Avatar
      h4ndcuffed -
      Agreed one1
    1. wareagle5693's Avatar
      wareagle5693 -
      Quote Originally Posted by back9player View Post
      Why do people think we want to know about their political affiliation?

      BTW, this isn't a political forum...

      (wait for Obama bashing to begin...)
      I was making a comment. Does it matter? I know it isn't a political forum. But whatever.
    1. santiagodraco's Avatar
      santiagodraco -
      Quote Originally Posted by eg6motion View Post
      seems a little premature for their involvement. It's not causing harm and has only been out a month.
      When you sell millions of a $2-300 device, with significant fundamental flaws, then deny there is a problem (despite very public and irrefutable evidence to the contrary) then you should most certainly expect such a reaction.

      Not to mention you are have the highest market cap of any American tech company.

      And are publicly traded.

      And the senator probably bought one of your phones.

      Which probably disconnects calls regularly.

      And on and on.

      You can expect to be called out

      Quote Originally Posted by mj0470 View Post
      It's thinking like this that will move the United States of America from a free society where you get what you EARN, and are rewarded for YOUR efforts, into a socialistic society where they TAKE what you earn and and PENALIZE your succesful efforts. Consumers don't need to be protected, (except maybe on certain safety issues) they need to use their heads.

      Take responsiblity for your own actions!!!! And if you don't like a product, don't buy it. If you do buy it and find out later that you don't like it, take it back if you can, modify it if you can, do whatever you want with it, learn your lesson and move on!!!!!

      Oh, and by the way, all that corporate greed that everybody likes to cry about..... it's called making a profit..... which by the way, is how companies pay their employees.... with their profit......
      A Clue = What you don't have

      Anyone that doesn't think government isn't necessary to help protect consumers is vastly naive. It's simply mind boggling.

      Quote Originally Posted by mik3y08 View Post
      This is just retarted. So many people ******** non stop. YOU HAVE A CHOICE! Nobody forces you to use the i4! Take it back and get your money back if its such an issue!! I have one and have less reception problems then I did with my 3gs. Just buy a damn cover, if you buy a $200 phone why wouldnt you have a cover in the first place... This is blown so far out of the water. People need to get over it.
      It's retarded btw, much like your comment. Thank god many of us make the choice to not be lied to by companies and work towards making them take responsibility for their actions.

      But I guess by "choice" you mean that we should follow YOUR choice or we are wrong, right?
    1. csworrell's Avatar
      csworrell -
      Quote Originally Posted by MIKE DUB View Post
      Wow....just wow!

      What's next?? Arizona to pass an anti iphone 4 law???
      You're an idiot, and funny at the same time. Fail-Win