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  • The Consumer Response to iPhone 4 Problems? Buy More iPhones!



    Generally, when a company's product gets beaten up from virtually every source in almost any direction you turn, there's a good chance that sales would be negatively impacted by such a reality. Well, if you're Apple and your product is the iPhone 4, you're not like the rest of us. In fact, if the results of the latest Changewave survey are correct, the iPhone 4 could do no wrong.

    "First the Apple iPhone: We see a huge leap in demand going forward, with 52 per cent of those planning to buy a smartphone intending to purchase an iPhone in the next 90 days -- up from 31 per cent last year."
    Let's put that information into perspective. Even though Apple's closest competitors in the smartphone marketplace are certainly loving every bit of negative attention the iPhone 4 and its corresponding "Death Grip" are receiving, they are still largely failing to capitalize on this perceived but apparently imagined Apple vulnerability. Only 6 percent of would-be smartphone buyers in the next 90-days are considering buying a BlackBerry.

    The Android-powered HTC smartphone category sees 19 percent interest.
    That's pretty impressive for Apple. But, unfortunately for the folks in Cupertino, added sales probably mean additional iPhone 4s that will either require repair or some degree of attention down the road. On Wednesday, RBC Capital Markets Analyst Mike Abramsky estimated that every additional week that Apple fails to offer a Death Grip fix possibly tacks on another $200 million to the price tag of an eventual solution or product recall in the future.



    Computerworld
    This article was originally published in forum thread: The Consumer Response to iPhone 4 Problems? Buy More iPhones! started by Michael Essany View original post
    Comments 45 Comments
    1. DeadGlory's Avatar
      DeadGlory -
      This is freaking amazing. I love my iPhone but it really irritates me that in most instances i have to set my phone down, turn it on speaker, and communicate without interference or fear a dropped call. I feel as if I was sold a lemon and there's nothing I can do about it.
    1. Landslideclothing's Avatar
      Landslideclothing -
      So where is Cuperino?

      I see they edited the mistake. Cool
    1. TBbmx's Avatar
      TBbmx -
      I have thought about taking my iphone back, but i haven't got to use it because im waiting for the unlock haha. When that happens i guess ill figure out if I have a good one or bad one haha
    1. btung's Avatar
      btung -
      Two things
      1) wow... I guess when consumers like something, they really like something
      2) ouch @ that price tag... That a lotta money for every week of inaction
    1. Captinsmooth's Avatar
      Captinsmooth -
      Hmmmmm.....
    1. maddawg05's Avatar
      maddawg05 -
      Quote Originally Posted by Landslideclothing View Post
      So where is Cuperino?
      California

      I wish I knew what Apple is thinking right now. Sell more iPhones make more money now....and maybe a fatter bill down the road.
    1. joeynice's Avatar
      joeynice -
      Quote Originally Posted by DeadGlory View Post
      This is freaking amazing. I love my iPhone but it really irritates me that in most instances i have to set my phone down, turn it on speaker, and communicate without interference or fear a dropped call. I feel as if I was sold a lemon and there's nothing I can do about it.
      Return it or sell it and make a few bucks off it. The resale value of the device certainly hasn't been affected. No one is making you keep something you don't want.
    1. jdonn2009's Avatar
      jdonn2009 -
      i still don't understand this, what is the percentage of "bad" phones? my iphone 4 has been working perfectly since day 1, maybe i'm in a really good coverage area? i've never had a dropped call and i use my phone inside and out... strange
    1. algojobathosai's Avatar
      algojobathosai -
      It's like Apple has cast a spell on Iphone 4 so that consumer will still buy the phone no matter what faults the phone are having....hehe
    1. EdmundGerber's Avatar
      EdmundGerber -
      Apples actions (or inactions, in this case) won't hurt iPhone 4 sales - people are sheep - they want what they want.

      It will, however, massively affect sales of iPhone 5. The 'word' is slow to spread, but if they don't fix this NOW, the word will be out about this company and their 'responses'....
    1. DmitriX's Avatar
      DmitriX -
      Even though there are obvious design flow I think people still hope that Apple will make things right... Their reputation on costumer satisfaction is very up high, but something might just change that, maybe even i4, we will figure this one out soon, the ball is in the field and apple just got a red card....
    1. Silverado87's Avatar
      Silverado87 -
      at my house ive always had bad reception. i do have the so called "reception issue" but only at my house and even then the way i hold my phone i get 3 bars. if im out and about i get all bars and nothing drops no matter which way i hold it. o well im never taking it back and if we get a software update then so be it.
    1. kadinh's Avatar
      kadinh -
      Quote Originally Posted by Landslideclothing View Post
      So where is Cuperino?
      you could put it into your trusty iphone 4 and look at the map and even get driections to drive, take the bus, or even walk there!!
    1. TheOrioles33's Avatar
      TheOrioles33 -
      The iPhone is like a drug. I dont know about you but I am addicted!!
    1. aqan's Avatar
      aqan -
      Well, If you think about it, just the phone part is a bit clumsy everything else is still 100 times better then anything out there.... And phone is just a small part of iPhone phenomenon it's everything else which is driving people nuts.
    1. Cokeman's Avatar
      Cokeman -
      These survey's are a joke. Let's ask 4028 people what they plan on buying. That isn't even close to 1% of current smartphone.
    1. billchase2's Avatar
      billchase2 -
      Quote Originally Posted by jdonn2009 View Post
      i still don't understand this, what is the percentage of "bad" phones? my iphone 4 has been working perfectly since day 1, maybe i'm in a really good coverage area? i've never had a dropped call and i use my phone inside and out... strange
      Same here. All of my friends and I who have the iPhone 4 have hardly had any issues. Only one person can duplicate the "holding" issue and even then, it doesn't do it regularly when he's talking on it.

      This whole thing has just been completely blown out of proportion, IMO.
    1. Spydertech's Avatar
      Spydertech -
      Quote Originally Posted by Landslideclothing View Post
      So where is Cuperino?
      To everyone who responded to this, Cupertino is in California... Now where the heck is Cuperino? (Spelling error, see it,, read it again, sound out the letters...)

      Am I the only that got the joke?
      It was originally misspelled in the article.

    1. mikerlx's Avatar
      mikerlx -
      Honestly, its been a few weeks with the iphone 4 I would sell it because resale value is $800-2000 at least on a couple sites. Since the 3GS seems to be more reliable at the moment(buy that). I would capitalize by reselling now cuz iphone 5 will probably be redesigned an the iphone 4 will not be selling near no $800 with its known issues next year.My 2 cents.
    1. jdonn2009's Avatar
      jdonn2009 -
      Quote Originally Posted by billchase2 View Post
      Same here. All of my friends and I who have the iPhone 4 have hardly had any issues. Only one person can duplicate the "holding" issue and even then, it doesn't do it regularly when he's talking on it.

      This whole thing has just been completely blown out of proportion, IMO.
      agreed