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  • Consumer Reports Pulls iPhone 4 Recommendation

    On Monday, Consumer Reports astonished many with a public announcement effectively withdrawing their recommendation of the iPhone 4 to potential Apple smartphone buyers. The reason given for the yanked support is the lingering reception problems and so-called death grip that continues to frustrate and confound as Apple purportedly readies a software update to attack what appears to many to be a hardware problem.

    Commenting on its official electronics blog, Consumer Reports indicates that it tested three iPhone 4s that were acquired at three different Apple retail outlets in the New York area. Tests were performed inside a controlled environment of a radio frequency isolation chamber. "In this room," the publication notes, "which is impervious to outside radio signals, our test engineers connected the phones to our base-station emulator, a device that simulates carrier cell towers. We also tested several other AT&T phones the same way, including the iPhone 3GS and the Palm Pre. None of those phones had the signal-loss problems of the iPhone 4."

    Taking a further (and deeper) jab at Apple:

    Our findings call into question the recent claim by Apple that the iPhone 4's signal-strength issues were largely an optical illusion caused by faulty software that 'mistakenly displays 2 more bars than it should for a given signal strength.' The tests also indicate that AT&T's network might not be the primary suspect in the iPhone 4's much-reported signal woes.
    Previously, Consumer Reports had offered glowing reviews and support for the iPhone 4. Claiming that there were no signal loss issues during the first round of testing, Consumer Reports simply stated that there is no good reason not to buy an iPhone 4. Now, that message has changed in dramatic fashion. "Apple needs to come up with a permanent -- and free -- fix for the antenna problem before we can recommend the iPhone 4."

    Ever the resourceful consumer advocate, Consumer Reports did, however, propose one possible way of mitigating the epic reception trouble by using a wad of duct tape to fill the antenna gap located on the bottom of the device. "It works," observes the publication... although "it may not be pretty."

    Consumer Reports
    This article was originally published in forum thread: Consumer Reports Pulls iPhone 4 Recommendation started by Michael Essany View original post
    Comments 130 Comments
    1. z3r01's Avatar
      z3r01 -
      Let's watch our language people
    1. kcsports's Avatar
      kcsports -
      Apple knew there was a problem with the iphone 4 when they released it. Did you ever see a bumper for any iphone before the 4?
    1. l0k0's Avatar
      l0k0 -
      Quote Originally Posted by frail1 View Post
      that's like buying a ferrari and putting one of those bumper bra things on it.
      Well said, and 100% agreed.

      Why buy a ferrari with issues when u can buy a volkswagon for less money that runs even better, LMAO.

      I see alot of people not understanding that one though.
    1. hancoma's Avatar
      hancoma -
      Here is the answer people!!! No bumpers required!
    1. ogd's Avatar
      ogd -
      answered my phone for the 10th time maybe and the call dropped like someone clipped a wire. looked at my phone...forgot not to use the death grip!
    1. Stangster's Avatar
      Stangster -
      I think the software fix is a joke! What Apple is saying doesn't make any sense to me, the software is showing to many bars! Making it show less bars to me would make the signal drop even faster,making the problem worse.
    1. quidam_brujah's Avatar
      quidam_brujah -
      Quote Originally Posted by ricmoo2007 View Post
      Duct Tape! "It may not be pretty" Class! :0) definately sticking to my 3gs, but in all seriousness Apple need to at least give away free bumpers to all those affected, and put their hands up to design fault as it seems their software fix may well be a 'Disguise the problem only' fix!

      And to those who say they aren't having problems? Good for you!
      I can tell you:
      Chicago, Las Vegas and San Jose - low signal, dropped calls, inability to make calls or internet. My wife's 3G? Running like a tank with NO problems in the same areas.

      A good 20% of the time I now have a very pretty and expensive iPod Touch.

      What about this supposed short between the SIM and where the SIM tray makes contact with the chassis or components?
    1. bruinsrme's Avatar
      bruinsrme -
      Quote Originally Posted by Eagleye View Post
      Ive noticed my 3GS dropping a lot of calls lately in the Northwest Suburbs of Chicago... and sometimes having full bars + 3G and not being able to make calls or activate the cellular data network. Maybe it is AT&T?
      yes it has to be att. they know when people are holding their phones wrong.

      i finally was able to make the signal loss happen.
      At home I have an ATT tower in th eline of sight and at work we have a newly installed repeater.

      yep I was sitting in a parking lot with phone on the console 5 bars. picked it up to respond to a text, searching for signal. put it back on the console 5 bars, picked it up searching for signal. Not ATT, maybe my electric personality
    1. skaterbasist's Avatar
      skaterbasist -
      More pressure on Apple means they can't run away from these issues. It's a good situation for those of us who already have an iPhone 4.
    1. LaxNofx's Avatar
      LaxNofx -
      Quote Originally Posted by geoffe View Post
      I have never had reception problems, in fact the clarity is way better than the 3G. My only complaint is the proximity sensor. That is getting tough to live with.
      I don't have a problem either. I live in NY. The proximity sensor is very annoying because I will on a call and accidentally mute that call without knowing it. Is there a possible software fix for this or is this another hardware issue?