• Your favorite

    Apple

    ,

    iPhone

    ,

    iPad

    ,

    iOS

    ,
    Jailbreak
    , and
    Cydia
    site.
  • Consumer Reports Pulls iPhone 4 Recommendation



    On Monday, Consumer Reports astonished many with a public announcement effectively withdrawing their recommendation of the iPhone 4 to potential Apple smartphone buyers. The reason given for the yanked support is the lingering reception problems and so-called death grip that continues to frustrate and confound as Apple purportedly readies a software update to attack what appears to many to be a hardware problem.

    Commenting on its official electronics blog, Consumer Reports indicates that it tested three iPhone 4s that were acquired at three different Apple retail outlets in the New York area. Tests were performed inside a controlled environment of a radio frequency isolation chamber. "In this room," the publication notes, "which is impervious to outside radio signals, our test engineers connected the phones to our base-station emulator, a device that simulates carrier cell towers. We also tested several other AT&T phones the same way, including the iPhone 3GS and the Palm Pre. None of those phones had the signal-loss problems of the iPhone 4."

    Taking a further (and deeper) jab at Apple:

    Our findings call into question the recent claim by Apple that the iPhone 4's signal-strength issues were largely an optical illusion caused by faulty software that 'mistakenly displays 2 more bars than it should for a given signal strength.' The tests also indicate that AT&T's network might not be the primary suspect in the iPhone 4's much-reported signal woes.
    Previously, Consumer Reports had offered glowing reviews and support for the iPhone 4. Claiming that there were no signal loss issues during the first round of testing, Consumer Reports simply stated that there is no good reason not to buy an iPhone 4. Now, that message has changed in dramatic fashion. "Apple needs to come up with a permanent -- and free -- fix for the antenna problem before we can recommend the iPhone 4."

    Ever the resourceful consumer advocate, Consumer Reports did, however, propose one possible way of mitigating the epic reception trouble by using a wad of duct tape to fill the antenna gap located on the bottom of the device. "It works," observes the publication... although "it may not be pretty."

    Consumer Reports
    This article was originally published in forum thread: Consumer Reports Pulls iPhone 4 Recommendation started by Michael Essany View original post
    Comments 130 Comments
    1. z3r01's Avatar
      z3r01 -
      Supposedly even when u had full bars on old phone , it wasn't really full...so sez manzana (apple in Spanish)
    1. kuhndsn's Avatar
      kuhndsn -
      Personally I like my 4. No dropped calls so far. Can't say the same with my 3GS. I always have a case on as I do with all my phones so no issues for me. I do believe if it is a flaw then it should be fixed. But I still love the i4.
    1. mj0528's Avatar
      mj0528 -
      Next years release should be interesting after what happened this year. I propose apple sells 1/4 of the phone sold this year next year on release date. I for one will wait a few months if I don't jump ship anyways.
    1. politicalslug's Avatar
      politicalslug -
      This is retarded. Their first report, just like everyone who actually own the phone, was glowing. Now because of too many people on twitter making a fuss they've completely backpedaled on their review? Either they bullsh!t the first review or this backpedaling is bullsh!t. Which is it? Either way consumer reports has just lost (and they hadn't much to begin with) any credibility it once had. I have to go out of my way to reproduce the signal loss with the phone, and only do so if people ask about that issue when they see I have a new phone. Even then, it's only reproducible some of the time.
    1. sharrack's Avatar
      sharrack -
      Funny.........just because your iphone does not do this or that means nothing. It's obvious that there are manufacturing issues and quality control issues with the iphone 4. Hearing erratic stories is even more scary than a flat out issue with every phone sold.
      Now........when the iphone 4's are resold........there will be a checklist of things to check before you buy it.
      I'll wait until these quality control issues are resolved before dropping
      cash.
    1. reyg25atx's Avatar
      reyg25atx -
      I agree the iPhone 4 has issues. However no issues here! Sorry to everyone that is dealing with this.
    1. cpkirkley's Avatar
      cpkirkley -
      Watch apple sue threaten Consumer Reports with a lawsuit or something. Definitely glad I skipped picking this up. The Samsung Galaxy is coming to AT&T soon, Apple better fix this quick.
    1. eg6motion's Avatar
      eg6motion -
      I can replicate the problem on my phone, but it hasn't caused an issue with dropping calls. Either way, this is a hard jab at Apple to fix an obvious problem. I am sure they will, but the main question is how soon and what will they do with the HUGE amount of iPhone 4's already out there that will need to be fixed/replaced
    1. Levirules's Avatar
      Levirules -
      Quote Originally Posted by volcomc View Post
      Get a freaking bumper people and stop crying. The iPhone 4 is a tank!
      SOME OF US DON'T LIKE CASES! And nobody should EVER have to buy a case to fix a rampant hardware issue! That's an awful solution!

      Finally, if everyone bought a bumper and stopped "crying," you're telling a major corporation that it's OK to release a faulty device AND YOU'RE GIVING THEM MORE MONEY FOR IT!!

      Don't listen to this asshat, return your iPhone 4 until they fix tbe issue for real people.
    1. iPhone3G[S]'s Avatar
      iPhone3G[S] -
      going to pick up the Vibrant on TMO this week and check it out for 30days and probably switch to the captivate if it is as good as I hope it is.
    1. Levirules's Avatar
      Levirules -
      Quote Originally Posted by politicalslug View Post
      Either they bullsh!t the first review or this backpedaling is bullsh!t. Which is it?
      I don't think it's either. Some things like this could have been missed with a first review. It's entirely possible that the person who reviewed it didn't hold the phone in a way tht caused the reception to drop. I know I don't when I'm talking on my phone. However, I do hold it in the popularly described way, and many other odd ways, while surfing the net. And that's what has stopped me from upgrading.
    1. DarkDragonAn's Avatar
      DarkDragonAn -
      I was able to make and get calls with my 3GS and full bars on the garage and now I can't even call my wife to tell to get something to drink wend an working on my Camaro.
    1. unison999's Avatar
      unison999 -
      Quote Originally Posted by zinjen View Post
      Isolation Chamber or not people are finding different experiences with the iPhone 4 all over the world. So I feel confident saying a "Isolation Chamber" isn't necessarily 100% accurate.

      Not to mention the way you hold the phone makes a huge difference. When I hold it by the deathgrip it surely does drop signal to "0 bars" but to hold it that way feels awkward. Hold the middle (sides) of the phone and there is no issue.
      I just love how people come up with excuses for Apple, I think it is psychological, just do not want to believe the equipment they own is "flawed" in some way.
      Isolated chamber means better test on the hardware itself, it will apply toward more general population. Isolated chamber is better than what Apple tested this with, better than what Jobs come up with which some people (Apple fanatics)took right away. BTW not happening to some people does not mean jack, they may live next to cell tower where it is impossible to get bad signal and where most of population do not apply.

      "Death Grip" is how many people naturally holds an expensive phone they do not want to drop, plus changing how you hold the phone means Apple created a design flaw.
    1. 24trepid's Avatar
      24trepid -
      My iPhone 4 works Perfectly !!

      If there was such a bad flaw, why can't Apple keep up with demand ?

      There's people waiting 3 weeks now for this "crap iPhone" !!

      If you don't like it, don't buy it ......

      My 2 cents worth ...
    1. trek-life's Avatar
      trek-life -
      Didn't apple offer a full refund? Why are people still dealing with this. I've had no problems with my iPhone 4 at all. If I did, instead of all this nonsense, i'd return it and that would be that.

      Apple called a lot of bluffs with the full refund return and hardly anyone responded.
    1. jordbrett's Avatar
      jordbrett -
      I love my iPhone 4. Both my phone and my friends phone have had zero reception issues.
    1. dale1v's Avatar
      dale1v -
      Quote Originally Posted by 24trepid View Post
      My iPhone 4 works Perfectly !!

      If there was such a bad flaw, why can't Apple keep up with demand ?

      There's people waiting 3 weeks now for this "crap iPhone" !!

      If you don't like it, don't buy it ......

      My 2 cents worth ...
      Bad argument. XBox 360 is the most unreliable piece of crap out of the three consoles yet it's a massive seller. Marketing and hype are powerful things.

      Can people stop assuming that for something to be wrong with a product 100% of them have to fail?

      When organizations do product recalls and notify owners of the concerned flaws do you honestly think that all owners experienced problems for them to initiate the recall?
      When Sony did a recall on their exploding laptop batteries, did all of the batteries explode? Did all of Toyota's cars experience strange acceleration issues for them to realize and accept that it was a problem?

      The answer is no.

      The fact that the issue can be reproduced by many says something, and those that continue to dismiss it on the grounds that "it doesn't happen to them" are demonstrating their overwhelming arrogance and ignorance.
    1. Who_Dat's Avatar
      Who_Dat -
      For every person that's having real issues, there's 5 apple fanboys and fangirls that jump in and defend apple. If you're not having issues then STFU! U would buy a dog turd if it had the apple logo on it!!!! We just want the device that we paid for, and for it to work the way apple said it would.
    1. 24trepid's Avatar
      24trepid -
      I LOVE my iPhone 4 !!!

      You can pry it from my cold dead hands .......
    1. 24trepid's Avatar
      24trepid -
      Quote Originally Posted by Who_Dat View Post
      For every person that's having real issues, there's 5 apple fanboys and fangirls that jump in and defend apple. If you're not having issues then STFU! U would buy a dog turd if it had the apple logo on it!!!! We just want the device that we paid for, and for it to work the way apple said it would.
      They sale dog turds with the Apple logo ??

      Where, I've gotta have one .....