• Your favorite

    Apple

    ,

    iPhone

    ,

    iPad

    ,

    iOS

    ,
    Jailbreak
    , and
    Cydia
    site.
  • AT&T Blames Slowdown on Software


    [UPDATE: AT&T claims, on their Facebook page, to have "implemented an alternative" somehow that "provides normal 3G uplink speeds and consistent performance for affected customers." Is it true? Post your results in comments.]

    According to a statement just released by AT&T, the cause of the widely-reported slowdowns in iPhone upload speeds has been traced to a software defect in particular cell-site gear. The problem with Alcatel-Lucent UMTS base stations that they say "impacts less than two percent" of all AT&T customers "under certain conditions." There is a fix coming, the company says, but won't say when, other than that there is a "definite timeline" for it. Somehow, however, they claim to be providing "normal upload speeds" anyway.

    The upload speed crunch was noticed starting late last week in some larger cities, with reports pouring in from less-populated areas as the holiday weekend wore on. iPhone 4 users that had been enjoying uploads in the mid-1.5 Mb/s range were suddenly seeing performance throttled to 100 kb/s. Other users in the same geographic areas were seeing no effect, leading to the conjecture that the problem was relegated to particular cells. Today's statement, apparently sent to everyone who inquired with AT&T corporate communications about the issue, confirmed that, saying that firmware on Alcatel-Lucent equipment was to blame for problems.

    AT&T and Alcatel-Lucent jointly identified a software defect -- triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.
    In a further statement to Matt Buchanan at Gizmodo, an AT&T rep said that the carrier does not "have a definite time for the Alcatel-Lucent software fix to be complete at this point; we expect to know that soon."

    thanks to yoTelefono "Quatro" for the tip.
    This article was originally published in forum thread: AT&T Blames Slowdown on Software started by Paul Daniel Ash View original post
    Comments 62 Comments
    1. CaptainChaos's Avatar
      CaptainChaos -
      How do they rip you off? You are giving your money to them. Willingly.
    1. mj0528's Avatar
      mj0528 -
      Quote Originally Posted by tealstarr View Post
      Are you retarded? Jailbreak is being delayed because if it is released BEFORE the Apple update, Apple can simply analyze the jailbreak and patch whatever exploit it uses in the update. I'm pretty sure if you worked hard on a jailbreak, you'd want that work to last longer than two weeks.
      Im just being facetious, simmer down now.

      Geez, tough crowd

      Maybe I am retarded, now what?
    1. ClerkDante's Avatar
      ClerkDante -
      Quote Originally Posted by adp View Post
      There's been surveys that prove that 30% of US iPhone4 users have signal issues.
      Survey and "prove" don't belong in the same sentence, as a survey by it's very definition is a very small sampling that leads to a "best guess".
    1. manickbarry's Avatar
      manickbarry -
      Quote Originally Posted by CaptainChaos View Post
      If software doesn't control hardware then why do computers need drivers?
      Yeah kind of like my car is the hardware and I'm the software, If the software messes up I crash the car! lol
    1. awesomeSlayer's Avatar
      awesomeSlayer -
      ^True, but weird example.
    1. waroftyr's Avatar
      waroftyr -
      Quote Originally Posted by JerichoEvanMartin View Post
      That's a bunch of crap. Software doesn't effect hardware that way.
      Don't tell apple that, they won't believe you
    1. rhekt's Avatar
      rhekt -
      yeah ive been having the same issues. as low as .01 .06 and .17 upload Mbps. on 3G.
    1. Chris3k2's Avatar
      Chris3k2 -
      mine aren't great but it's not what it used to be on my 3gs. I'm getting .96mbps download and 1.04mbps on upload
    1. turdsmoka's Avatar
      turdsmoka -
      No improvement yet. 1200 down 70 up.
    1. tudtran's Avatar
      tudtran -
      I just called AT&T and they told me the two towers closest to me is under service. I thought it was software. I think AT&T is doing something to the network. My iPhone 4 was working fine on the 3G network until two weeks ago.
    1. CMOSlabs's Avatar
      CMOSlabs -
      Quote Originally Posted by JerichoEvanMartin View Post
      That's a bunch of crap. Software doesn't effect hardware that way.
      Hmm, the way most electronic hardware is done these days, TVs, Stereos, Computers, Cellphones, etc. is programmable on many levels, which require drivers, sub-routines, and tweaking options.
      Ever program a Cisco Router? Way too many options
      I for one will be looking forward to the upgrade. Of course any upgrade to the AT&T system is welcome. Maybe they will time it with iPhone 4.01 upgrade
    1. barsoverbeats's Avatar
      barsoverbeats -
      That's funny, I had called earlier, before this article was posted and the rep stated that since Saturday 2 towers in my area are degraded.....
    1. sziklassy's Avatar
      sziklassy -
      Quote Originally Posted by adp View Post
      Less than 2%?? I love how Apple and AT&T come up with these figures. They all know it's a lot more than that.

      There's been surveys that prove that 30% of US iPhone4 users have signal issues. Apple says that's 2% as well...
      Surveys aren't a very good way to collect data. Not saying you are WRONG, but just saying that saying there are "surveys" that produce results for 30% saying they have reception issues isn't much better than Apple saying the number is actually 2% and not telling us where they got that number.

      Quote Originally Posted by JerichoEvanMartin View Post
      That's a bunch of crap. Software doesn't effect hardware that way.
      I thought of a nicer way to say this, but there simply isn't one. You are stupid.
    1. whodatfan's Avatar
      whodatfan -
      922 down, 346 up. Lol
    1. bobright's Avatar
      bobright -
      Quote Originally Posted by rhekt View Post
      yeah ive been having the same issues. as low as .01 .06 and .17 upload Mbps. on 3G.
      How/where are people testing these numbers?
    1. whodatfan's Avatar
      whodatfan -
      Speed test app.
    1. bobright's Avatar
      bobright -
      1,411kbps down
      235kbps up


      is this good or bad? this was with only 1 bar over 3G doesnt make sense
    1. timmyinpajamas's Avatar
      timmyinpajamas -
      I'm getting 736 Kbps upload in south florida

      And 2052 Kbps download
    1. cory's Avatar
      cory -
      Quote Originally Posted by mj0528 View Post
      Im just being facetious, simmer down now.

      Geez, tough crowd

      Maybe I am retarded, now what?
      Now you get a free pass to camp out in front of an Apple store for a week for the next iPad




      When is AT&T just going realize that they need to put some serious money into the network? ever since the iPhone came out their data network has been plagued with problem from over-usage. Maybe AT&T is just holding their towers wrong...
    1. Shanks12's Avatar
      Shanks12 -
      Speeds arent TERRIBLE.. but my download speed has jumped in the past day... I am in the same location as the yesterday test