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  • Apple: Calm Down, Shut Up, and Go Away with Your Death Grip Talk



    If we didn't know better here at MMi, I would think that while Steve Jobs has been busy of late telling Apple fans to chill out, breathe, and relax over ridiculous Internet rumors regarding the iPhone 4's perceived reception issues, he's probably trying to tell the same to himself. That is, as more customers report a similar experience with the "Death Grip," Apple is feeling the pressure to do something - anything - to help stop the erosion of the updated smartphone's public luster.

    Our friends at BGR indicate that Steve Jobs has gone on yet another email tirade, telling people to "relax" about the "Death Grip" rumors. “It’s just a phone,” Apple's chief tells one inquiring iPhone 4 buyer. “You’re getting worked up over a few days of internet rumors.”

    Unfortunately for Steve Jobs and everyone else at Apple, many - including no shortage of readers and contributors to MMi - realize there's a bigger problem here than just an "Internet rumor."

    According to the report, one angry customer code named "Tom" was politely informed by Apple that the "hysteria" shouldn't be believed and, as a result of the rampant rumors, he should refrain from perpetuating the cycle of lies and stop posting more comments and videos of the so-called "Death Grip" in action. In other words, Apple told the dude to calm down, shut up, and go away. Hardly a solution to the problem... but to each his own, I guess.

    But "Tom" wasn't happy with Apple's recommendation and spouted off with some words that many of us will likely concur with: “You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan.”
    This article was originally published in forum thread: Apple: Calm Down, Shut Up, and Go Away with Your Death Grip Talk started by Michael Essany View original post
    Comments 230 Comments
    1. whereswaldo's Avatar
      whereswaldo -
      Just as he says on his not-so-official twiiter "How would you like every e-mail you send to be published to the world?"
    1. giancarlo's Avatar
      giancarlo -
      I never had this problem with my i4 with or without a case. The most I saw was 1 bar drop when I PALMED the whole phone....so good thing I don't talk with my entire hand and palm on my ear.

      At the end of the day, apple won.....because we all still are keeping our devices and either getting a bumper or just holding the phone differently
    1. unison999's Avatar
      unison999 -
      People who think there is no problem, have you checked out this thread:
      Anand Nails the Death Grip
      That basically shows you what the design flaw is, and you can replicate "death grip" after you read the link within the thread.
      If you still can not do it, then you got the magical iPhone 4.
    1. Rokesomesmeefer's Avatar
      Rokesomesmeefer -
      Deciding whether there is an issue or not is irrelevant now. There IS a problem, otherwise there would not be thousands of iPhone 4 owners complaining less than a week out of the gate. Apple needs to pony up and take care of business, otherwise there are going to be boatloads of unhappy Apple customers switching over to Android phones in the very near future.

      Instead of blowing customers off with lies about "lies", they need to accept that there is a problem and, more importantly, ACKNOWLEDGE that there is a problem and that they are working to fix it. You'll find that what makes most customers happy is the knowledge that you are working on a problem. Hell, even if you never figure it out, as long as the customer perceives that you are doing something to fix it, they'll be patient and happy. At the very least, it gives you more time to come up with a fix. The LAST thing you do is piss the customer off.
    1. adp's Avatar
      adp -
      I have the issue, but I have yet to drop a call. 3G speed does decrease though.
    1. boxxa's Avatar
      boxxa -
      Quote Originally Posted by squassss View Post
      Just because there is a lawsuit doesn't mean it is a legitmate claim. Class action suits are like domain names. If you don't grab the good ones first you don't make any money.
      I like what you did there. Lol.
    1. TheSlimOne's Avatar
      TheSlimOne -
      It is very simple. "If you don't like it, take it back." I can reproduce the issue and it does not bother me.

      Its never been a problem though as I don't hold the phone that way I guess. I think there are bloggers out there making a lot more of this 'issue' than there really is. For no other reason than to get their name out there and tear down what amounts to be a product that is, far and away, better than the other options out there.

      I may come off as a 'fanboy'. Truth is I am not a fan of apple. I could happily walk past the place and throw a couple of hand grenades in there to do the world a favor. When I go there I see exactly why 'hippies' got screwed with so bad in the 60's and 70's. Seems like everyone in the place has drank the Kool-Aid and thinks that Apple is the best thing ever and Steve Jobs is some sort of god.

      Flame me if you like. I think Apple has made an incredible phone that has made companies around the world step up their game. You can have everything else that Apple does for all I care, but they make an awesome phone.
    1. ghscion's Avatar
      ghscion -
      i have had the phone since tuesday am and i have had 4 or 5 dropped calls and then when i go to look at the signal strength it is fine it is weird i cant understand it at all just hope it will get better or something will be done about it i am not outraged at the problem enough to return this amazing phone but it does make me a little upset
    1. teddyf1's Avatar
      teddyf1 -
      I really do not understand what the fuss it about. If you are unhappy with the product or experiencing problems, kindly go to an AT&T or Apple store, demonstrate the problem you are having with YOUR phone, and ask for a refund. It hos not been 30 days yet so you will gladly get your money back. Case closed.

      There are many of us who are EXTREMELY happy with this product with COUNTLESS others who want the iPhone 4 and can't get their hands on one because of limited availability. Return your phone or sell it via the internet...I'm sure you will have many possible suitors...reception problems or no reception problems.

      I HATE IT when consumers, especially technology consumers, complain as if the world owed them something and don't take into consideration the millions of dollars that went into R&D and product design. Apple, in my estimation, is the worldwide leader in both areas and I am thankful that I am able to avail myself to their work and get to use their products. They are well made and fun to use.

      For those who feel slighted or otherwise, return the product you are having an issue with and switch to any one of the many Droid, Android, Blackberry, Samsung, LG, Motorola, or other manufacturer's product that makes you happier. I am sticking with Apple.

      And if its true that Steve Jobs has taken the tact that was mentioned in this article...GOOD FOR HIM! SHUT UP, BE QUIET, AND MOVE ON IF YOU'RE NOT HAPPY. There are plenty of us that are!!!!!

      My two cents...
    1. Teoyaomqui's Avatar
      Teoyaomqui -
      I love how people say "if you don't like it just return the product and shut up"

      Just as arrogant as the freaken apple.
    1. aimetti's Avatar
      aimetti -
      hey guys me and steve had a convo today to, completely legit.

      Me: iphone 4 is great
      steve: shutup

      please post the article everywhere online , its very important.
    1. Imsorussian's Avatar
      Imsorussian -
      Bluetooth. There is no problem with iphone4. I can tell you one thing if u shove ur phone in the *** and stand by the windows it will probably ring.
    1. unreach's Avatar
      unreach -
      I'm surprised by some of the "just deal with it" comments. It's like you guys like being controlled by major corporations. I wonder how many times your family goes to Disneyland/world and eats at mcdonalds. You guys obviously like being controlled and Apple is one of those corporations.
    1. unison999's Avatar
      unison999 -
      Quote Originally Posted by squassss View Post
      Just because there is a lawsuit doesn't mean it is a legitmate claim. Class action suits are like domain names. If you don't grab the good ones first you don't make any money.
      Well back at ya, just because you are not having issues does not mean this is not a problem for others.
    1. dstarnik's Avatar
      dstarnik -
      Quote Originally Posted by Rokesomesmeefer View Post
      Deciding whether there is an issue or not is irrelevant now. There IS a problem, otherwise there would not be thousands of iPhone 4 owners complaining less than a week out of the gate. Apple needs to pony up and take care of business, otherwise there are going to be boatloads of unhappy Apple customers switching over to Android phones in the very near future.

      Instead of blowing customers off with lies about "lies", they need to accept that there is a problem and, more importantly, ACKNOWLEDGE that there is a problem and that they are working to fix it. You'll find that what makes most customers happy is the knowledge that you are working on a problem. Hell, even if you never figure it out, as long as the customer perceives that you are doing something to fix it, they'll be patient and happy. At the very least, it gives you more time to come up with a fix. The LAST thing you do is piss the customer off.
      I'm not personally involved in this as I have a 3Gs, but even if thousands of complaints is read as 10,000, that is .6% of the iPhone 4's purchased in the first three days. As someone stated earlier, it doesn't seem to be a design flaw as much as quality control. Of course this still should be handled better by Apple, but 1/2 a percent is not outrageous.

      Darrell
    1. unison999's Avatar
      unison999 -
      Quote Originally Posted by dstarnik View Post
      I'm not personally involved in this as I have a 3Gs, but even if thousands of complaints is read as 10,000, that is .6% of the iPhone 4's purchased in the first three days. As someone stated earlier, it doesn't seem to be a design flaw as much as quality control. Of course this still should be handled better by Apple, but 1/2 a percent is not outrageous.

      Darrell
      If it is just 1/2 percent, do you think Jobs would tell AppleDon'tCare service people not to giving out free bumpers to those people? That number is hell of a lot larger than this.
    1. moudy's Avatar
      moudy -
      lmao...
      so true mate!
      MAIN ISSUE IS:
      Check the link below: Possible fix for reception issues?
      when you're holding the phone with your right hand, your fingers ARE NOT touching the sim, because it's on the right side of the phone where your thumb goes (just above the sim)
      Now when you hold it with your left hand/well DONT/ your fingers touches the sim case, which leads to the sim touching the antena and the reception is gone /I know it's BULLS**T/ but so good to be true!


      if I helped you please tick the thanks button >>>>>>>
    1. Markanthony3211's Avatar
      Markanthony3211 -
      Icing on The Cake.
    1. teddyf1's Avatar
      teddyf1 -
      Quote Originally Posted by JacquesChirac View Post
      I'm having really ridiculous issues with my phone. It basically doesn't function if I hold it in my left hand. if I try to make a call with it in my left hand, it says call failed. If I try to use the internet, it takes forever to load. if I switch to my left hand during a call, the call gets dropped.

      this problem is very very real for me.
      My friend...if you are experiencing these problems with your phone. The solution is quite simple. TAKE IT BACK.

      I have 2 iPhone 4s and I can't replicate any of these issues at all. Apple probably has put alot of pressure on the plants that manufacture the phones to produce as many as possible, as fast as they can. Under those circumstances, it is possible that there are some sacrifices made in quality as they try to mass produce these products to get it out to the ravenous masses. If that is the case, and I don't personally know if it is, return the one you have and purchase one later in the production cycle. Corrections, if necessary, will have been made in the manufacturing process to correct any deficiencies I'm sure.

      It's really NOT that complicated people. It is important to understand that INNOVATION and ADVANCES IN TECHNOLOGY are certain to have some hiccups along the way. We have to understand that true pioneers will work to mitigate those problems as they occur and progress onward. That is what Apple has done for decades. Check the stock price people. And stop complaining about things that NO ONE PERSON INTENTIONALLY BURDENED YOU WITH. The sense of entitlement that comes from some of you is mind baffling. Return the product you have an issue with and you will be refunded your money. No one is keeping it away from you. YOU HAVE A CHOICE WHAT PRODUCT YOU BUY AND KEEP. I prefer CHOICE. If I feel someone makes a better product, I'll CHOOSE theirs. Period. Apple won't mind if they lose a few of you. I think they would simply prefer if you did it a little more quietly and respectfully. As I would too.
    1. Dzazter's Avatar
      Dzazter -
      Quote Originally Posted by mrguy View Post
      I have no case, and my phone doubt do it either, neither does my wife's phone, I really think people are making this way out of proportion, if u don't like it then return the iPhone its that simple, so either buy a case or return the iPhone so please shut up and move on people
      Sure, easy to say when you don't have the problem. And no, its not that simple. I don't want a case, I don't want to return it. I want it as advertised. Apple needs to make it right. It's just that simple.